Broadband upgrade problem

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28-09-2008, 03:07 PM
Stephen08

Broadband upgrade problem

k so last tuesday my mum upgraded our vm broadband from 2mb to 20mb and they said that it would be done in a few hours..

Its been a week and I'm still getting the same speed from when I had 2mb.. my mum called em up on thursday and they checked it and said that we are on 20mb and that it should be working

BUT IT ISN'T!!!111

Could anyone reply with possible problems which could be stopping me from getting my new speed?

what I've tried so far.......

Taking the power out of the modem for 10-30 seconds and plugging it back in
Plugging the modem directly into my computer instead of through the router

any others which I should try??
28-09-2008, 03:25 PM
Wayne

Is there a reset button on your router?
28-09-2008, 03:27 PM
Stephen08

yeh but I don't see how that would help cos I've tried without the router and its still same speed
28-09-2008, 03:31 PM
Wayne

So what is your setup now? What cables go in where?
28-09-2008, 03:40 PM
Stephen08

Well at the moment

Modem is plugged into the router, router is plugged into computer

but I tried just modem plugged into computer and its same speed
28-09-2008, 03:49 PM
Wayne

My router is set up like yours too and mine works fine. Erm, just try resetting the modem. If it's one of those little button things, push a pencil or pin into it for 5 seconds. Sorry if you've tried that already. You could also try unplugging all cables from the modem/telephone line/router and turn the PC off for about a minute, then plug them all in again after a minute and turn the PC on.
28-09-2008, 03:59 PM
You

Leave the power off for about 5 minutes lol, usually works.
28-09-2008, 04:07 PM
Stephen08

K I'll av ago at turning the power off by the plugs etc later
28-09-2008, 08:15 PM
united-champ

Stephen08 Is banned :( we cant help.
29-09-2008, 05:44 PM
Zak

Yeah I guess but he can still view this thread?

Phone them up if none of this works
29-09-2008, 08:10 PM
steve08

Thanks for the help, I've tried different things but its still same speed, I'll ring em up tomorrow I think

I was thinking maybe I need a new modem, but I dunno maybe I'm just getting bad luck from the mirror I broke years back
30-09-2008, 08:07 PM
Kevin

Quote:

Originally Posted by steve08

Thanks for the help, I've tried different things but its still same speed, I'll ring em up tomorrow I think

I was thinking maybe I need a new modem, but I dunno maybe I'm just getting bad luck from the mirror I broke years back

Do you have a fibre optic setup ?