HxHD Staff Ranks

Interesting thread was made in this forum by Scott; http://www.habboxforum.com/showthrea...022&p=6531299#

I actually agree, if we are scrapping hierarchies like many senior positions have been scrapped then I don't think we should be adding anymore confusion of various super staff to get more power within the help desk. The community and staff thing I think is not needed and the reason that Ben wrote in the thread doesn't seem justified.

I also think the managers can handle the role themselves rather than creating more roles for staff, I'm sure it's not that much more work.

Just had an itch to post my view or feedback on this :).

Thanks for creating the thread, I couldn't agree more. Head DJs got scraped and that's basically what they done send PMs out to staff. I see the point that we had a head DJ, considering we have 50 staff. But having a manager, assistant manager, staff super staff, community super staff, community super staff and then staff for 20 staff. I think that's a bit too much.

I prefer the Super Staff roles than one of the Managers, but that's for another reason.

I do believe that it is a pretty useless idea as HxHD already has way too many staff, they're essentially moderators now rather than people actually giving help. In my entire time at HxHD I rarely see anyone ask for help, so instead of expanding the staff really they should be cutting down on it :| Also with the large amount of staff, when they're in there especially now with the merge, if there are like 7 members of staff in there then there's only room for like 18 other people, and as seen today a lot of people come into the HxHD so it's generally full when there's staff just in there 'looking pretty' because they're made to go in there as the rules, not like they want to be in there all the time.... HxHD is a useless department nowadays, and is more a lounge than a Help Desk, not only that it's way too strict and the moderators in the room seem to run on the same fascist scheme the same manager I currently dislike seems to enforce. Tbh the Forum Moderators aren't even as strict, and they have been criticised in the past for being too strict.

Glad I wasn't the only one that picked up on this.

I don't really see why it matters tbh. Far more important things to complain about.

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Originally Posted by Inseriousity.

I don't really see why it matters tbh. Far more important things to complain about.

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If there's far more important things to complain about, then why not complain instead of leaving it? ;p

posting it here again

Staff SS and Community staff SS gives us something to do other than just post report notes, if it's not directly hurting anyone there's no harm done by it.

The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall :).

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Originally Posted by RNB.Queen

posting it here again

Staff SS and Community staff SS gives us something to do other than just post report notes, if it's not directly hurting anyone there's no harm done by it.

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couldnt agree more tbh.

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Originally Posted by Myke

If there's far more important things to complain about, then why not complain instead of leaving it? ;p

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I do complain, I just do it in other methods than this forum ;)

Needless and pointless change. I would elaborate but there is no point because it won't be changed.

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Originally Posted by Garion

The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall :).

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Your explination is a lot better than the one Ben gave, and I can understand were the decission came from, but i still don't think it's really justified or needed.

I was just checking the staff list, out of 19 staff - 9 are trialists, 6 are super staff leaving only 4 normal staff.

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Originally Posted by marriott0.01

I prefer the Super Staff roles than one of the Managers, but that's for another reason.

I do believe that it is a pretty useless idea as HxHD already has way too many staff, they're essentially moderators now rather than people actually giving help. In my entire time at HxHD I rarely see anyone ask for help, so instead of expanding the staff really they should be cutting down on it :| Also with the large amount of staff, when they're in there especially now with the merge, if there are like 7 members of staff in there then there's only room for like 18 other people, and as seen today a lot of people come into the HxHD so it's generally full when there's staff just in there 'looking pretty' because they're made to go in there as the rules, not like they want to be in there all the time.... HxHD is a useless department nowadays, and is more a lounge than a Help Desk, not only that it's way too strict and the moderators in the room seem to run on the same fascist scheme the same manager I currently dislike seems to enforce. Tbh the Forum Moderators aren't even as strict, and they have been criticised in the past for being too strict.

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So that's the reason why you created several clones and went into HxHD to throw abuse at people (even staff members) and then nearly got caught for it? Interesting indeed and rather immature.

Seems to be you are just creating pointless roles and making it far to complicated for public.

Last year we got rid of all the silly roles in HxHD to make is more simple and now all you are doiung is adding them back with silly names to make even more big headed staff power hungary. If the Management of HxHD cant do there roles then fire them and get someone who can manage them.

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Originally Posted by Garion

The Super Staff roles were separated not to create a more managerial approach to their positions but really to clarify what their specific role is. I am sure Ben won't mind me saying that his explanation may have been a bit confusing. It's not so much because they want more power, or more to do, it is more that they needed to be given clear roles above that of a simple room Moderator.

Community Super Staff is a clear role which I think is useful in that it provides a small team of individuals who are able to provide events and competitions, with the help of normal staff, to the visitors of HxHD. This could be done solely by management, yes, but by allocating this role to other people with the oversight of management it is an effective way of increasing the community events in HxHD without relying on just management. This is in no way a management role, it's merely giving someone a specific mandate to try and bring people to the Help Desk and, ultimately, Habbox itself.

The position of Staff Super Staff again is not a management role and can be no way attributed in terms of similarity to the role of Head DJ. Staff SS do not PM members of staff about complaints or discipline them in any way. This is not and will not be allowed. The Staff SS role is designed again, to give a small group of individuals a specific and clear mandate on their role. This is to monitor staff in the desk and provide feedback to management in a specific forum, and contribute to overall discussion on normal staff performance. Similar to the Senior DJs HxL employ.

By creating and clarifying these roles, you are giving staff a clear purpose which should improve the department overall :).

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Okay, I get why there's 2 roles, but the team needs to be shrinked since they are only moderators now, and half of the time the staff sit in there silent for the whole time, not inactive just silent. Because they really have nothing to do. I see Super Staff just sitting on the sofas doing nothing because it's not like they have to help anyone and they're really not bothered about getting involved in the community, so they're pretty much useless.

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Originally Posted by MattGarner

So that's the reason why you created several clones and went into HxHD to throw abuse at people (even staff members) and then nearly got caught for it? Interesting indeed and rather immature.

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It's also funny how I get blamed when it's people trying to imitate me to get me into trouble :|

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Originally Posted by Dinasaw

Your explination is a lot better than the one Ben gave, and I can understand were the decission came from, but i still don't think it's really justified or needed.

I was just checking the staff list, out of 19 staff - 9 are trialists, 6 are super staff leaving only 4 normal staff.

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The Super Staff role used to be quite similar and it makes sense, to me, that more specific roles are allocated to SS. Community SS are important when it comes to improving events etc in HxHD and staff count is thus irrelevant to that role. Staff SS also work with Trialists (even more so, perhaps) and give important feedback on their performance. As the department reaches their limit, which will include the current trialists and staff in the future, possibly from an international background, their role in giving feedback will become more and more relevant.

---------- Post added 10-06-2010 at 08:36 PM ----------

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Originally Posted by MonsterMan

Seems to be you are just creating pointless roles and making it far to complicated for public.

Last year we got rid of all the silly roles in HxHD to make is more simple and now all you are doiung is adding them back with silly names to make even more big headed staff power hungary. If the Management of HxHD cant do there roles then fire them and get someone who can manage them.

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On the contrary, the roles are essentially designed for the benefit of HxHD Staff only and do not really apply to how the public view the department. Clarifying the roles for staff within the department is in no way the pointless bureaucracy you are suggesting it is. If we started creating random titles and asking the SS to parade these on the forum and Habbo, I could see where you are coming from, but we are not.

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Originally Posted by marriott0.01

Okay, I get why there's 2 roles, but the team needs to be shrinked since they are only moderators now, and half of the time the staff sit in there silent for the whole time, not inactive just silent. Because they really have nothing to do. I see Super Staff just sitting on the sofas doing nothing because it's not like they have to help anyone and they're really not bothered about getting involved in the community, so they're pretty much useless.|

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I have to agree here, and go back to the thing that's came up soooooooo many times. I think the Help Desk idea should be scraped and take it to a lounge. The current staff can be moderators etc. When i go in (say i'm talking rubbish and what ever you want, but it's true and many people would say the same thing) staff sit around like ornaments, idle and don't do much helping, mostly because not many people come in for help any more, the FAQs are quite handy and substantial and are used.

If this threads going to turn into an agrument it should be closed now. LOL.

I Personally am very confused by the whole LOADS of trialists and very few normal staff and loads of ss but the thing is its not our department to moan about whatever happens is of choice by HxHD managment and (assistant) general managment.

I think that if there really was a problem then it would be sorted but it's not really doing any harm either way, However I have seen the whole no-one asking for help. when I was staff I must of answerd 10 questions the whole time I was there. It doesn't mean that the whole Hxhd should be scrapped just possibly realised that it is more of a lounge and maybe it would be better if staff as a whole got rights to act as moderation, I'm not sure as it does make it harder for Jin as he has to give out rights alot more and remove but it's up to managment.

Do I even make sence? Lol idk.
Just realised Scott pretty much said all I did. Oh well.

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Originally Posted by Dinasaw

I have to agree here, and go back to the thing that's came up soooooooo many times. I think the Help Desk idea should be scraped and take it to a lounge. The current staff can be moderators etc. When i go in (say i'm talking rubbish and what ever you want, but it's true and many people would say the same thing) staff sit around like ornaments, idle and don't do much helping, mostly because not many people come in for help any more, the FAQs are quite handy and substantial and are used.

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Totally agree, we are now in a hotel which will hopefully see huge numbers online at a time from all diffrent countrys, now its time we maby went to a FULL size room and made it into a lounge and not a helpdesk, there would be moderators and tbh, if people want help, there are ALWAYS habbox staff and people in there so they would help them.

HxHD is awful in comparison to what it used to be. I had to explain to a HxHD staff member how to change their habbo badges and how to get an avatar on the forum lol. I remember when they used to know stuff about Habbo.

I am more than willing to accept that HxHD is now predominantly a lounge, but given it's long term standing as HxHD it will remain with that name even if the nature of its purpose is changing. At least for the time being.

Hopefully the recent implementation and practice of these roles will improve community interaction between all staff and the public.

I completely disagree. From a first hand perspective it's absolutely necessary to maintain these positions.

It gives the staff something to work for, and if all 20 of us all had rights, it would be far too much to look after and manage, especially considering the complaints we get concerning room moderation when at present 3 superstaff have rights.

It makes no sense merging all the jobs, because we do need groups of people working towards specific tasks. It is much easier for a portion of the team to be mostly focused on room moderation, one part arranging staff bonding, and room quizes (which I plan on seeing an abundance of due to the merge and the time of year) and a portion of staff of which can just focus on making sure the conversation in the room is flowing, and friendly.

Mixing all of these tasks into one position would be overwhelming for new staff, and to be quite frank, it would be very difficult to find rnough staffmembers who want to, or are atleast good, at doing absolutely every one of these things. I'd have to rename the single title to super super staff.

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Originally Posted by Dinasaw

Thanks for creating the thread, I couldn't agree more. Head DJs got scraped and that's basically what they done send PMs out to staff. I see the point that we had a head DJ, considering we have 50 staff. But having a manager, assistant manager, staff super staff, community super staff, community super staff and then staff for 20 staff. I think that's a bit too much.

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Just because other departments had such restrictions imposed doesn't mean this one should. There are many factors other than staff population that are contributing factors whilst determining how many staff are required.

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Originally Posted by marriott0.01

I prefer the Super Staff roles than one of the Managers, but that's for another reason.

I do believe that it is a pretty useless idea as HxHD already has way too many staff, they're essentially moderators now rather than people actually giving help. In my entire time at HxHD I rarely see anyone ask for help, so instead of expanding the staff really they should be cutting down on it :| Also with the large amount of staff, when they're in there especially now with the merge, if there are like 7 members of staff in there then there's only room for like 18 other people, and as seen today a lot of people come into the HxHD so it's generally full when there's staff just in there 'looking pretty' because they're made to go in there as the rules, not like they want to be in there all the time.... HxHD is a useless department nowadays, and is more a lounge than a Help Desk, not only that it's way too strict and the moderators in the room seem to run on the same fascist scheme the same manager I currently dislike seems to enforce. Tbh the Forum Moderators aren't even as strict, and they have been criticised in the past for being too strict.

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You're defaming moderation, when, might I point out, my staffmembers had to spend several hours dealing with specifically you breaking rules in the help desk, and even still you're continuing to enter the room, while you clearly know you're not supposed to, as you post making suggestions related to other things about our department.

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Originally Posted by immense

HxHD is awful in comparison to what it used to be. I had to explain to a HxHD staff member how to change their habbo badges and how to get an avatar on the forum lol. I remember when they used to know stuff about Habbo.

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Instead of, or in addition to posting about it, perhaps it would be beneficial to PM HxHD Management about this so we can attack said staffmember with numerous Habbo questions to see if s/he knows their stuff!

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Originally Posted by HotelUser

You're defaming moderation, when, might I point out, my staffmembers had to spend several hours dealing with specifically you breaking rules in the help desk, and even still you're continuing to enter the room, while you clearly know you're not supposed to, as you post making suggestions related to other things about our department.

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I never defamed moderation :| I actually agreed that it should be just moderators and should have less of those 'moderators'. That would mean that troublemakers can be dealt with and also means that you wouldn't have to pretend that you're going to actually help people, when no one actually asks for help. Also getting rid of the actual 'desk' bit, as I know a lot of staff like to be in the thick of it all, which atm only SS really do, because it encourages interaction which atm your staff are **** at, to say the least. They generally stick within their own group and talk amongst each others and don't really get involved with the rest of the community. I've said it before and I'll say it again, your staff are prime examples of people who think they're better because they're staff, when tbh you're not better. Habbox is a hobby not a real job, and you have to loosen up a little, I don't remember when having an opinion or speaking was against the rules. But you seem to make it against the rules nowadays. Say anything you don't like you just ban someone. You then extend that ban for no reason. So yes I do believe that your moderation at the moment is pretty ****** up, but I don't blame the staff, I blame the people at the helm not giving them clear enough direction. These roles are pretty **** aswell since they give no 'real' direction they just tell them what they're basic job is, like community SS is to help with events. Congrats, but try interacting with the actual community, not just sit on the sofas in the HxHD all the time and do nothing.

But I don't get how you lot were complaining about not having enough to do Shar, your job is to help people in a desk :P Thats all your required to do.

I think it generally depends on the size of HxHD, when I ran HxHD in 2006 we had 42 staff members - so I needed a level of staff who weren't quite management but had authority over staff - and I had a group called "Team Leaders" who basically ran the normal staff on a day-to-day basis, I also had "higher up people" who ran things like the Community Issues, like introduced here but I only had one person doing this. I myself ran the "senior team" and was responsible for everything else.

Habbox Help Desk was a lot bigger staffwise back then, I see the point for these changes as I had to use them back in the day, although I don't think there should be many Community Super Staff - it's not a big job organising the Help Desk events and it shouldn't overshadow the Events Dept.

As Dinasaw said the new ranks make it out as if management in HxHD just can't be bothered. Apart from reading applications what do they have to do now?

Seems like a pointless change, made to make more staff members look special?

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Originally Posted by ItsSharon

But I don't get how you lot were complaining about not having enough to do Shar, your job is to help people in a desk :P Thats all your required to do.

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Yes, that is what I'm required to do and that is what I do, but with our other duties we're able to take some of the workload off Ben and David and do some things our selves because before the only thing different about being SS was rights which made it a bit pointless but now we have duties to do and more of a responsibility.

Look people, Staff SS and Community SS are just titles, would you guys be happier for the titles to get removed and let us just get on with our work because that will make no difference to us and it will stop confusing you guys :)

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Originally Posted by Android

As Dinasaw said the new ranks make it out as if management in HxHD just can't be bothered. Apart from reading applications what do they have to do now?

Seems like a pointless change, made to make more staff members look special?

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As if they weren't stuck up as it is. Lols. But yeah it undermines the whole point of management.

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Originally Posted by ItsSharon

But I don't get how you lot were complaining about not having enough to do Shar, your job is to help people in a desk :P Thats all your required to do.

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Gosh no! Since HxHD opened staff have had a bigger todo list than this.

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Originally Posted by marriott0.01

I never defamed moderation :| I actually agreed that it should be just moderators and should have less of those 'moderators'. That would mean that troublemakers can be dealt with and also means that you wouldn't have to pretend that you're going to actually help people, when no one actually asks for help. Also getting rid of the actual 'desk' bit, as I know a lot of staff like to be in the thick of it all, which atm only SS really do, because it encourages interaction which atm your staff are **** at, to say the least. They generally stick within their own group and talk amongst each others and don't really get involved with the rest of the community. I've said it before and I'll say it again, your staff are prime examples of people who think they're better because they're staff, when tbh you're not better. Habbox is a hobby not a real job, and you have to loosen up a little, I don't remember when having an opinion or speaking was against the rules. But you seem to make it against the rules nowadays. Say anything you don't like you just ban someone. You then extend that ban for no reason. So yes I do believe that your moderation at the moment is pretty ****** up, but I don't blame the staff, I blame the people at the helm not giving them clear enough direction. These roles are pretty **** aswell since they give no 'real' direction they just tell them what they're basic job is, like community SS is to help with events. Congrats, but try interacting with the actual community, not just sit on the sofas in the HxHD all the time and do nothing.

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Taking into consideration that it's mutual amongst all of Habbox General Management that the ban is completely fair, I don't really think you have a case, Jordan :P

I've yet to see a discussion in the room not related to moderation in which a staffmember has deemed theirselves superior to that of another user, and if that's the case then such a staffmember would face serious repercussions.

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Originally Posted by Android

As Dinasaw said the new ranks make it out as if management in HxHD just can't be bothered. Apart from reading applications what do they have to do now?

Seems like a pointless change, made to make more staff members look special?

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If you refer to my first post in my thread this explains your question / feedback perfectly.

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Originally Posted by RNB.Queen

would you guys be happier for the titles to get removed

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yes .

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Originally Posted by RNB.Queen

Yes, that is what I'm required to do and that is what I do, but with our other duties we're able to take some of the workload off Ben and David and do some things our selves because before the only thing different about being SS was rights which made it a bit pointless but now we have duties to do and more of a responsibility.

Look people, Staff SS and Community SS are just titles, would you guys be happier for the titles to get removed and let us just get on with our work because that will make no difference to us and it will stop confusing you guys :)

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That's the point. I don't get why you all need weird (confusing for new members might I point out) titles. I think 'Super Staff' is bigging it up enough lol..

I can just imagine it if tomorrow there became 'Super Rare Value Reporters' and 'Super DJ's' - or let's go one up from that 'Community Super Rare Value Reporter' and 'Community Super DJ' and staff alike.

Seems a bit pointless imo, not that it matters, just yu know lol

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Originally Posted by marriott0.01

As if they weren't stuck up as it is. Lols. But yeah it undermines the whole point of management.

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Stuck up? Says the ex-HxHD SS.
We're not stuck up at all we just get on what we're suppose to do - our JOB. I am deeply sorry if that's causing you any inconvenience.

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Originally Posted by RNB.Queen

Stuck up? Says the ex-HxHD SS.
We're not stuck up at all we just get on what we're suppose to do - our JOB. I am deeply sorry if that's causing you any inconvenience.

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I was HxHD-SS ages ago, before everyone was up their own bums ;)

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Originally Posted by HotelUser

Gosh no! Since HxHD opened staff have had a bigger todo list than this.



Taking into consideration that it's mutual amongst all of Habbox General Management that the ban is completely fair, I don't really think you have a case, Jordan :P

I've yet to see a discussion in the room not related to moderation in which a staffmember has deemed theirselves superior to that of another user, and if that's the case then such a staffmember would face serious repercussions.

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I never disputed the ban not being fair, I made that clear. It's the extension that I dispute.

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Originally Posted by Android

That's the point. I don't get why you all need weird (confusing for new members might I point out) titles. I think 'Super Staff' is bigging it up enough lol..

I can just imagine it if tomorrow there became 'Super Rare Value Reporters' and 'Super DJ's' - or let's go one up from that 'Community Super Rare Value Reporter' and 'Community Super DJ' and staff alike.

Seems a bit pointless imo, not that it matters, just yu know lol

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Personally (and I had this discussion with Josh earlier today) I agree with him, I think renaming Staff super Staff to Team leaders is a good decision. I also wouldn't mind changing Super Staff to Senior Staff, as they are senior staff.

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Originally Posted by immense

yes .

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I seem to remember a very proud immenseman who used to wear a Super Staff Team Leader title (which is the same as Staff-SS) who talked to a beautiful gal called Rach.

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Originally Posted by marriott0.01

I was HxHD-SS ages ago, before everyone was up their own bums ;)



I never disputed the ban not being fair, I made that clear. It's the extension that I dispute.

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The extension in which you apologized for your behaviour thereafter?

LMAOO dave

o/t: change bk

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Originally Posted by immense

LMAOO dave

o/t: change bk

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It's OK Jake, we've all been down that road before ;)

Just don't tell Shar!!

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Originally Posted by marriott0.01

I was HxHD-SS ages ago, before everyone was up their own bums ;)

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I'm not certain what you're trying to say here for two reasons:
1. You'd then be assuming a civil defensive stance in which you wont get in trouble for
2. he might elaborate and be rude, in which I can report him
We're not at all stuck up our own bums but if there is people talking about vile things in a place that's there to help people and welcome people we are entitled to kick and if there's people who want to act all rebellious about it it's not our fault, we will take action they will just have to deal with it.

i need to be manager again to sort this out

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Originally Posted by immense

i need to be manager again to sort this out

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Well--you certainly are qualified :)