The 'New' Habbo.

I've played Habbo since 2005. I'm not going to lie but I have enjoyed the Game for the majority of the time, meeting good friends, creating rooms and communities in habbo itself. It's been enjoyable.

You could say since 2011 habbo went a bit downhill on user experience. Such as a feeling of loss of a community among the hotel. A lot of staff you didn't have a clear idea of who was who such as before hand in the merge.

However, Some people may moan about staff 'sacking' lately since the start of 2012 and a lot less articles.

But I think habbo is now in a good and right direction.

- They're now listening a lot more to ideas of habbos and how to improve games.
- Contacting staff by twitter feels you have more of a connection and direct route to those who can make changes on the game.
- Fansites seem to be getting a lot attention then the last few years. There much more involved in the community.
- The mock ups of the new UI looks great. The very fact they're sharing this to users so we can see the path on how habbo will change.

I think now Habbo has a clear idea on how to modernise itself and knows what direction to take it.

Do you think habbos now going in the right directon?

I much prefer the old Habbo, but at least they're listening to us now. At first they just did anything and it all seemed to be going wrong.

I think Paul Lafontaine has probably had quite a bit to do with this. Management styles have changed dramatically over the past decade or so, and the whole "open door" style has probably taken effect in the Sulake offices. He really seems to know what he's doing (well duh, he came from Disney!!) and it seems like he's noted quite a few flaws with the company. With this information and past experience, he's able to find the solution and put it into effect quite quickly. After all, he only joined Sulake towards the end of last year so he's had a couple of months to observe, and now it's time to roll some new things out for feedback.

My natural concern is that it won't last long and it's all being put on for a show, but I do think the guy seems committed and we should trust what he's doing. At the end of the day, he's running a business.

Well it was really bad since the merge but things have been getting better since Kitano but I still think things are bad. Moderation is worse than ever and now we have a bunch of idiots like Katharina and Erick in customer support to match. They have no idea what they are doing and people's account security is really at risk. Hate the idea of habbo cms. It will be abused and the same old people involved. I do not want habbos reading my chat logs or my call for helps. Thank you very much. They say the cms will be supervised by moderators to stop corruption. You are telling me that these mods who do not speak english properly, ban without reading logs etc are capable of this? Not a chance. I don't like they have stopped competitions either.

I love the old habbo alot more, but what we have now isnt to to bad

I agree with you here, before the merge they were heavily involved with the community, then after it went downhill with similar competitions being held and fansites slowly being ignored. But now after this new Paul dude has been hired things have actually taken a turn and the things he has put in place already seem to be going in the right direction. I really do look forward to the amount of changes that will happen to Habbo this year. I am also excited for this Habbo CM system, I don't see why people are disagreeing with this so much. Their explanation on it seems very detailed and they are saying that there will be a fairer system in which people are picked so it may not actually be the popular people that you expect.

It is still awful in my opinion.

i prefer the old habbo becuase everything was much simpler, everything is complicated now! I think they are currently focusing too much on things like furniture and the appearance of the hotel when they really should be working on things like the poor moderation etc.

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Originally Posted by Red

Well it was really bad since the merge but things have been getting better since Kitano but I still think things are bad. Moderation is worse than ever and now we have a bunch of idiots like Katharina and Erick in customer support to match. They have no idea what they are doing and people's account security is really at risk. Hate the idea of habbo cms. It will be abused and the same old people involved. I do not want habbos reading my chat logs or my call for helps. Thank you very much. They say the cms will be supervised by moderators to stop corruption. You are telling me that these mods who do not speak english properly, ban without reading logs etc are capable of this? Not a chance. I don't like they have stopped competitions either.

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I agree with pretty much everyone Kirst has just said. Customer support are so poor they need to sort it out, I have sent about 5 tickets regarding the same issue because my issue is NEVER resolved and nobody seems to even understand what I am trying to say what is incredibly annoying, they just end up closing my ticket and tell me to stop spamming which is really unhelpful.

The habbo cm thing sounds awful and it's going to fail, thing is wont they just be another security risk? Like Hobba's were? Everyone seems to be getting hacked and it's only a matter of time before a Habbo cm does, especially if they will have 'special powers'

Same. My ticket which is now 26 days old, got a reply from Katharina saying she couldn't understand and to speak in clear English (the cheek omg) and since then my request has been moved to solved three times without no reply. Really starting to lose patience. One of the staff were like well you complain about inadequate mods and habbo cms will solve the issue. Na what would solve the issue is hiring english speaking people who properly trained staff.

Just found an image in what is my opinion the best Habbo layout, It was when good old redtiz what helping me out :)

http://mattgarner.net/upload/images/JXWZ.png

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Originally Posted by Zuth

Just found an image in what is my opinion the best Habbo layout, It was when good old redtiz what helping me out :)

http://mattgarner.net/upload/images/JXWZ.png

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Some parts of it are okay but looking at it, the amount of crap at the bottom of the user info stats about kicking and that looks horrible now compared with the new system we have now. I like the side bar like that though :D

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Originally Posted by Zuth

Just found an image in what is my opinion the best Habbo layout, It was when good old redtiz what helping me out :)

http://mattgarner.net/upload/images/JXWZ.png

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was that from when you scammed your friend? (or your friend scammed you? i forgot)

but i still prefer the new updates to habbo.

also all the talk about Habbo CM powers being abused, what powers? all we've heard is that CMs can prioritize CFHs, however if they do allow CMs to do that '2 hours cooling off' action, that would be a major concern

PaulLaFontaine is not concentrating over habbo, he's just concentrating over fansites and stuff, it's frustrating. There's much more to habbo than that. Habbo is not getting better, if you go to their twitter pages you'll be annoyed to see their slow progress, They're taking it so casually, it's surprising

i think people are far far too involved with the politics and the dealings of habbo. really seriously, why care about management styles and communication and all this.

just chillax. i know people put a lot of money into it (why) but like, at the end of the day it's just pixels on a screen. just go with the flow a bit, lay back. yr not gonna die if yr habbo gets banned.

idgi.

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Originally Posted by Red

Same. My ticket which is now 26 days old, got a reply from Katharina saying she couldn't understand and to speak in clear English (the cheek omg) and since then my request has been moved to solved three times without no reply. Really starting to lose patience. One of the staff were like well you complain about inadequate mods and habbo cms will solve the issue. Na what would solve the issue is hiring english speaking people who properly trained staff.

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I cannot believe Katharina had the nerve to say that to you! I bet she is using a translator to put forth half the text in her replies. It seems to me like she only knows key words and tries to understand the message based on those few phrases she understands. I totally understand what it is like learning English as a second language but it really is a mistake to put someone with her limited skills in customer support.

Regarding the thread, I mostly agree. Habbo went through a couple years of 'yawn' and I hope Paul brings some of the magic back to the hotel.

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Originally Posted by Plebings

was that from when you scammed your friend? (or your friend scammed you? i forgot)

but i still prefer the new updates to habbo.

also all the talk about Habbo CM powers being abused, what powers? all we've heard is that CMs can prioritize CFHs, however if they do allow CMs to do that '2 hours cooling off' action, that would be a major concern

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Unfortunately, yes, back when I was a bad man on Habbo :(

i would love them to bring back old habbo, it was so much better

So we've all reached the conclusion that Habbo Support is terrible, yet we have people wasting staff time by making up ridiculous stories and requesting name changes over the help tool. I'm sure they want to do their job just as much as we want them to.

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Originally Posted by Mathew

So we've all reached the conclusion that Habbo Support is terrible, yet we have people wasting staff time by making up ridiculous stories and requesting name changes over the help tool. I'm sure they want to do their job just as much as we want them to.

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I've actually found that customer support simply lacks in some areas and does well in others. For example, when it comes to credit issues they're rather quick at dealing with issues (for obvious reasons) + the same for tickets under "other issues" - I've received replies a lot quicker lately and I really think it's simply the staff who deal with un-bans who aren't presenting a good image. Sure, there's going to be a wide volume of tickets relating to bans - but the 20 day+ wait (I found it's getting better as of the last few weeks) and poor responses (usually) don't help their reputation at all.

habbo went to wrong direction since 2009 n late

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Originally Posted by McDonalds

I much prefer the old Habbo, but at least they're listening to us now. At first they just did anything and it all seemed to be going wrong.

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totally agreed

When we would ever hear the CEO actually dealing with an issue that was caused by the Moderators? Last night just shown how much Habbo has changed over the years. The CEO was actually dealing with the issue himself. It's fantastic to see where Habbo have come from and the changes they have done recently is in some way the right way to go forward. Listening to the users and interacting with them on social media is great.

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Originally Posted by karter

PaulLaFontaine is not concentrating over habbo, he's just concentrating over fansites and stuff, it's frustrating. There's much more to habbo than that. Habbo is not getting better, if you go to their twitter pages you'll be annoyed to see their slow progress, They're taking it so casually, it's surprising

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Incorrect. He isn't just concentrating over fansites at all, there is a guy who deals with all of that and he's known as Fansites_Jason on twitter. Just because he did a podcast and answering a lot of fansite related stuff from near the start and maybe even today, it doesn't mean he doesn't care about the rest of Habbo. Since when did we ever have a person high in management even talk about Habbo on social media to us or even listen to what we had to say?

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Originally Posted by Mathew

So we've all reached the conclusion that Habbo Support is terrible, yet we have people wasting staff time by making up ridiculous stories and requesting name changes over the help tool. I'm sure they want to do their job just as much as we want them to.

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Yeah I find this odd to be honest.

I respect your opinion, but I must say, the past has been more better.
Staffs and quality of Habbo were much better back before, and people that advertise Habbox doesn't get banned.
Furnitures for me is good, I like how its made and done but the rest? Not really.

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Originally Posted by Showder

I respect your opinion, but I must say, the past has been more better.
Staffs and quality of Habbo were much better back before, and people that advertise Habbox doesn't get banned.
Furnitures for me is good, I like how its made and done but the rest? Not really.

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Of course habbo was better in the past but thats because habbo was a lot more smaller and a community could easily be managed. But habbo's grown so they do have to adapt in some ways.