Quick HxHD Question

Since when is it a rule to insult someone in HxHD who hardly uses the room let alone is even in the room / on Habbo at the time? I always remember under previous managers such as Leah, Mobile, Hoteluser and basically everyone else that insulting someone who was not in the room was not a warnable/kickable offense?

it isn't even on the list of rules in the room so why are some staff making up their own rules just because the know the Habbo's being talked about?

http://i.imgur.com/qyEDT.png

It clearly says don't be rude to other Habbo's around you. How can they be around you when they aren't even online?

I agree, slacked on the rules please HxHD staff? Just because they are your friends - doesn't mean you are their body guard!

This wasn't the main reason that you were banned. You know what you did and let's leave it at that..

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The Habbo Way is a simple set of rules for all players to follow in the Habbo:

* Do not bully, harass or abuse other players; avoid violent or aggressive behaviour.

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cough cough

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Originally Posted by AlexHenry

This wasn't the main reason that you were banned. You know what you did and let's leave it at that..

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No it was what caused me to get a warning and kick off though. Lets not because im asking a question, its never been a rule before, why has a staff member suddenly introduced their own rule?

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Originally Posted by lawrawrrr

cough cough

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There is no way Habbo would ban someone for insulting someone who wasn't in the room so lets stop trying to be smart :)
You would also never get banned or even warned for the thing i said lol

No-one mentioned any habbos though

I name a few people on fb, he commented on them (staff are just assuming that they're speaking about specific people or are just generally paranoid?)

he said fat
people can be described as fat yknow doesnt have to be an insult
be diff if he called me skinny

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Originally Posted by hah

No it was what caused me to get a warning and kick off though. Lets not because im asking a question, its never been a rule before, why has a staff member suddenly introduced their own rule?



There is no way Habbo would ban someone for insulting someone who wasn't in the room so lets stop trying to be smart :)
You would also never get banned or even warned for the thing i said lol

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at the end of the day it's at the staff's own discretion to warn or ban you. If you have a problem I suggest pm'ing @Ms.Aquamarine;, @Garriet;, @xxMATTGxx; or @SyrupyMonkey;.

Hi, can i just say i was inappropriately kicked a few minutes ago by Red and she is being extremely rude to me right now. she's also threatening to get me banned.

It's funny how it's always the same member of staff who causes all this :P

Nevertheless I suggest PMing @SyrupyMonkey; with any complaints and proof of the complaints if you have them.

i messaged matt yesterday about her inappropriate behaviour towards me but he didnt do anything :(

Don't aim it at specific members of this thread becomes a thread targeted at someone :P

PM SyrupyMonkey or post in the complaints section (about staff) would be your best bet.

Lately been PMing Myke a lot to get issues dealt with, if the issue persists though might make a complaint thread about it as the specific problem is just going too far and apparently nothing is being done as the issue persists :P

Meh never found that Pms do any good, i was complaining about a rule not a user anyways.

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Originally Posted by alcopop

i messaged matt yesterday about her inappropriate behaviour towards me but he didnt do anything :(

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Staff are allowed to be rude to everyone without consequence duh didn't you know that

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Originally Posted by alcopop

i messaged matt yesterday about her inappropriate behaviour towards me but he didnt do anything :(

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No people automatically assume that people get fired if you send in a complaint. I told you to explain it fully, you replied back doing so. I then sent a PM to Myke explaining what went on and what you said.

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Originally Posted by xxMATTGxx

No people automatically assume that people get fired if you send in a complaint. I told you to explain it fully, you replied back doing so. I then sent a PM to Myke explaining what went on and what you said.

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Then why don't complaints get an appropriate response...

i.e. if you just gave them a PM reminder of what to do, if you gave them dept. warning or what...

Then people will know that the staff are actually being told off/facing consequences for their actions instead of as what we see at the moment and nothing is done.

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Originally Posted by FlyingJesus

Staff are allowed to be rude to everyone without consequence duh didn't you know that

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yeah it also seems they can kick you without a valid reason for doing so and threaten people in the helpdesk.
as far as i knew a help desk was to chat / get help not be threatened and experience rudeness and ignorance.

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Originally Posted by scottish

Then why don't complaints get an appropriate response...

i.e. if you just gave them a PM reminder of what to do, if you gave them dept. warning or what...

Then people will know that the staff are actually being told off/facing consequences for their actions instead of as what we see at the moment and nothing is done.

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Because the way we deal with our staff is done behind the scenes and does not normally involve the users. I'm pretty sure everything you have sent and is seen valid by Myke is dealt with.

it would be nice to just be told what is being done with the complaint though

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Originally Posted by xxMATTGxx

Because the way we deal with our staff is stuff behind the scenes and does not normally involve the users. I'm pretty sure everything you have sent and is seen valid by Myke is dealt with.

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I don't see the problem with sharing the 'result' of the investigation or whatever you wish to call the way the complaint is processed.

As the staff are obviously doing something wrong in the first place for you to receive a PM complaining about it so you shouldn't need to cover up anything that happens as a consequence.

and it gives the user who complained no hint that you're actually doing anything, so people may lose confidence in a specific member of staff/management because they're replying saying the issue has been dealt with multiple times and they're not seeing the result of the complaint, people may just think it's the same as habbo moderation where they reply to every complaint with issue has been dealt with when in reality nothing has been done

Gives users more confidence in the management if they know you're (not you specifically but in general management) actually doing something. I know i've stopped sending PM complaints to specific people as I've never seen them do anything that results in punishment of their staff members so if this was introduced then I'd actually see if the management member is actually doing their job and giving appropriate punishment, or if they're ignoring the complaints in which case I could escalate it to a higher member of management to see whats going on

Back when Garion was AGM, some people @Wikiii; ;l) false reported me on several occasions by taking things out of context and shoving it in a PM. Sharing warnings like this has never really been the done thing, and I wouldn't really want Garion to give Wikiii the satisfaction of knowing she'd given me a handful of harshly-worded PMs! Naturally, users should be thanked for sending the complaint, but telling them what's happened to the staff member makes it seem more like an achievement than a gesture of good-will.

This thread IS to do with the treatment of others when the subjects are not in the room.
I am HxHD staff and I know I have told people to stop being nasty about a friend of mine.
Often, if this is just a minor insult against them I do not take it further as it's not a rule, but I feel hurt that somebody is talking about my friend that way.
However, just because we tell you we'd rather you didn't do that, does NOT mean that we are giving you an official warning. Occasionally, this would be an official warning and you'd be told in the room to stop. Just like others, we have friends we like and should be able to ask a user not to gossip without involving any staff-related protocol.

And on the note of complaints being delivered to the users:
I believe that the person complaining should be told if action has been taken or not, but the action shouldn't be revealed. Sometimes, I've reported someone (necessarily , without knowing whether my complaint was ignored or dealt with seriously. You could have pressed 'send' on the PM and then there is an error and it doesn't send and nobody hears the complaint

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Originally Posted by CrazyLemurs

This thread IS to do with the treatment of others when the subjects are not in the room.
I am HxHD staff and I know I have told people to stop being nasty about a friend of mine.
Often, if this is just a minor insult against them I do not take it further as it's not a rule, but I feel hurt that somebody is talking about my friend that way.
However, just because we tell you we'd rather you didn't do that, does NOT mean that we are giving you an official warning. Occasionally, this would be an official warning and you'd be told in the room to stop. Just like others, we have friends we like and should be able to ask a user not to gossip without involving any staff-related protocol.

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It wasn't specific people, as I said I mentioned people on FB and graham made random comments on them...

I referred to people on my FB by their first name (who might not even know habbo exists?) and calling them fat is kick and warning worthy? It's a bit too far...

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Originally Posted by Mathew

Back when Garion was AGM, some people @Wikiii; ;l) false reported me on several occasions by taking things out of context and shoving it in a PM. Sharing warnings like this has never really been the done thing, and I wouldn't really want Garion to give Wikiii the satisfaction of knowing she'd given me a handful of harshly-worded PMs! Naturally, users should be thanked for sending the complaint, but telling them what's happened to the staff member makes it seem more like an achievement than a gesture of good-will.

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LMFAOOOOOOOOOOOOOOOO i swear down i never sent any of them PMs man :( (the 1 where i made up loads of screenshots of you saying **** bout people hahahhahaa)

some hxhd staff can be ridiculous sometimes. I've been warned for swearing once and for talking about someone who didn't even play habbo.

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Originally Posted by scottish

It wasn't specific people, as I said I mentioned people on FB and graham made random comments on them...

I referred to people on my FB by their first name (who might not even know habbo exists?) and calling them fat is kick and warning worthy? It's a bit too far...

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Personally, I don't feel that is worth a warning at all. This person could not be a user in the Help Desk, or Habbo at all and really, that insult isn't extremely offensive

It's a bit of banter and 'fat' doesn't merit a kick at all.

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Originally Posted by scottish

I don't see the problem with sharing the 'result' of the investigation or whatever you wish to call the way the complaint is processed.

As the staff are obviously doing something wrong in the first place for you to receive a PM complaining about it so you shouldn't need to cover up anything that happens as a consequence.

and it gives the user who complained no hint that you're actually doing anything, so people may lose confidence in a specific member of staff/management because they're replying saying the issue has been dealt with multiple times and they're not seeing the result of the complaint, people may just think it's the same as habbo moderation where they reply to every complaint with issue has been dealt with when in reality nothing has been done

Gives users more confidence in the management if they know you're (not you specifically but in general management) actually doing something. I know i've stopped sending PM complaints to specific people as I've never seen them do anything that results in punishment of their staff members so if this was introduced then I'd actually see if the management member is actually doing their job and giving appropriate punishment, or if they're ignoring the complaints in which case I could escalate it to a higher member of management to see whats going on

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Originally Posted by Mathew

Back when Garion was AGM, some people @Wikiii; ;l) false reported me on several occasions by taking things out of context and shoving it in a PM. Sharing warnings like this has never really been the done thing, and I wouldn't really want Garion to give Wikiii the satisfaction of knowing she'd given me a handful of harshly-worded PMs! Naturally, users should be thanked for sending the complaint, but telling them what's happened to the staff member makes it seem more like an achievement than a gesture of good-will.

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I personally think it would be better not to do that because some people will be like "Haha I got you told off" or they would just get annoyed when we don't deal with a certain complaint because we don't feel it needs dealing with. As there is at times complaints that aren't really complaints or not worthy of any action being taken. Instead of telling you what has been done - It would be better If each time you did send in a complaint you got a reply back with something on the lines of:

"Thanks for this, will look into it"

"Thanks, will get it dealt with"

That way you get a thanks and you also know it will be looked into and dealt with. I don't think we should start saying what action we have done against the staff member or even go into detail and telling them they have been sent a warning. Information about what action has been taken with any complaints should be kept with the person who is dealing with it, the staff member and the department managers.

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In terms of what Graham is talking about and some of the others from the screenshots I have seen it wasn't over a matter that he called someone fat. But I'm not going to deal with that in this thread.

@CrazyLemurs; thats the thing, i did get an official warning for it and it resulted in me being kicked.... why is it that senior staff are allowed to have their own version of rules they use for their friends.

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Originally Posted by Grig

It's a bit of banter and 'fat' doesn't merit a kick at all.

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Don't be stupid. If one user calls another user fat of course they should be warned. Personally I don't get offended by it as it's only the internet but some people do take it to heart. Similar rules should apply for the helpdesk as they would on the forum, if a user is being insulted and staff don't know if it's in a jokey or not, staff should whisper to the user being targeted and ask if they're offended. Again though, if they openly know it's offending someone they have the right to kick the user.

Who came up with the ridiculous idea of letting users know what happened to the staff they reported? Everyone has the right to reported staff if they feel they're being hard done by but by no means should management be sharing information about what happened to the staff member in question.

I don't feel they should have separate rules :P
I didn't know and I wouldn't advocate the existence of that mentality (big words were the only appropriate ones SOZ)

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Originally Posted by Richie

Don't be stupid. If one user calls another user fat of course they should be warned. Personally I don't get offended by it as it's only the internet but some people do take it to heart. Similar rules should apply for the helpdesk as they would on the forum, if a user is being insulted and staff don't know if it's in a jokey or not, staff should whisper to the user being targeted and ask if they're offended.

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Ironic that you think people who call others fat should be warned yet you were abusing a trailist about a disability a few days and you think thats ok?

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Originally Posted by hah

Ironic that you think people who call others fat should be warned yet you were abusing a trailist about a disability a few days and you think thats ok?

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I never said it was okay, lol. I got told off by kirst and apologised to captainace so yeah I did get warned.

if someone is saying something rude about someone from habbo(x) then they should receive a warning. and it shouldn't matter if they're in the room or not. they shouldn't be acting like that in the help desk anyway. however, if the person in question is talking about someone they know in real life then it's not so much of a problem as long as they're not going over the top and breaking any rules. as long as it's not offending anyone and no one has reported it to the staff then no, warnings shouldn't be given out and people shouldn't be kicked from the room.

i would find it hilarious if someone got kicked from the room because they called someone fat (from facebook). i know that's probably not the case as matt's said but if it was then surely everyone who calls adele fat or a whale should be kicked too? :¬:

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Originally Posted by Jurv

if someone is saying something rude about someone from habbo(x) then they should receive a warning. and it shouldn't matter if they're in the room or not. they shouldn't be acting like that in the help desk anyway. however, if the person in question is talking about someone they know in real life then it's not so much of a problem as long as they're not going over the top and breaking any rules. as long as it's not offending anyone and no one has reported it to the staff then no, warnings shouldn't be given out and people shouldn't be kicked from the room.

i would find it hilarious if someone got kicked from the room because they called someone fat (from facebook). i know that's probably not the case as matt's said but if it was then surely everyone who calls adele fat or a whale should be kicked too? :¬:

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Thats not the case but it's what started it all. This is the second time this user has warned me for using this word, its like she shes a vampire and this word is holy water!!!

So you got warned and kicked just for calling somebody fat who doesn't use habbo? I know some of the staff are pretty incompetent but I don't believe that lol

Rules do need to be elucidated a little though to avoid this kind of mistake in the future. Perhaps "don't be rude" would suffice?

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Originally Posted by xxMATTGxx

I personally think it would be better not to do that because some people will be like "Haha I got you told off" or they would just get annoyed when we don't deal with a certain complaint because we don't feel it needs dealing with. As there is at times complaints that aren't really complaints or not worthy of any action being taken. Instead of telling you what has been done - It would be better If each time you did send in a complaint you got a reply back with something on the lines of:

"Thanks for this, will look into it"

"Thanks, will get it dealt with"

That way you get a thanks and you also know it will be looked into and dealt with. I don't think we should start saying what action we have done against the staff member or even go into detail and telling them they have been sent a warning. Information about what action has been taken with any complaints should be kept with the person who is dealing with it, the staff member and the department managers.

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In terms of what Graham is talking about and some of the others from the screenshots I have seen it wasn't over a matter that he called someone fat. But I'm not going to deal with that in this thread.

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If you don't think something warrants a complaint then telling the member will sort this, as they'll understand it wasn't as serious as they thought it was, or they'll explain to you why they thought it was worthy of a complaint, as they may have missed something and not fully explained it originally, and you telling them it's not worthy of a complaint will bring more information to the situation allowing you to see it how they do and why they did complain.

So instead of saying 'Ok we'll look into it' when in all honestly you will do nothing is just lying to the person who complained and would be better to be honest surely?

Users will feel as if management are actually taking their complaints on board if they get a reply as to what happened, instead of a reply saying we'll look into this several times, seeing nothing changing and the staff members continuing to do the exact same thing, and resulting in the members having no confidence in the managers/managements ability to do their job. It also means that the managers will be dealing with complaints properly instead of just passing them saying yeh thanks we'll look into it and do nothing as they don't wish to punish their staff members.

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Originally Posted by Kyle

So you got warned and kicked just for calling somebody fat who doesn't use habbo? I know some of the staff are pretty incompetent but I don't believe that lol

Rules do need to be elucidated a little though to avoid this kind of mistake in the future. Perhaps "don't be rude" would suffice?

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never once said thats all i did. this thread is about staff warning users for something which isnt even a rule. or should i just say 1/2 people lol

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Originally Posted by scottish

If you don't think something warrants a complaint then telling the member will sort this, as they'll understand it wasn't as serious as they thought it was, or they'll explain to you why they thought it was worthy of a complaint, as they may have missed something and not fully explained it originally, and you telling them it's not worthy of a complaint will bring more information to the situation allowing you to see it how they do and why they did complain.

So instead of saying 'Ok we'll look into it' when in all honestly you will do nothing is just lying to the person who complained and would be better to be honest surely?

Users will feel as if management are actually taking their complaints on board if they get a reply as to what happened, instead of a reply saying we'll look into this several times, seeing nothing changing and the staff members continuing to do the exact same thing, and resulting in the members having no confidence in the managers/managements ability to do their job. It also means that the managers will be dealing with complaints properly instead of just passing them saying yeh thanks we'll look into it and do nothing as they don't wish to punish their staff members.

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If the complaint isn't valid or nothing will be done about it then yes it may be nice saying "Thanks for the complaint but we don't feel this is blah blah blah" - If that would make people who send in these complaints more happy. I should have made it a little bit clearer that "Ok we'll look into it and will get it sorted" to the complaints that will be dealt with because it is an actual real complaint.

But I don't wish for us to start telling users on what sort of action we have given to the staff member.

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Originally Posted by xxMATTGxx

It would be better If each time you did send in a complaint you got a reply back with something on the lines of:

"Thanks for this, will look into it"

"Thanks, will get it dealt with"

That way you get a thanks and you also know it will be looked into and dealt with.

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Perhaps this could be looked into with the forum report button..

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Originally Posted by Chippiewill

Perhaps this could be looked into with the forum report button..

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Well if they are like your bug reports than I don't blame them! :P