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I went afk to make my breakfast for 10 mins [max] and I returned to see that I had been banned from habbo.
What shall I do and who shall I contact?
Many Regards, Olly
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Thread moved by Jordan (Forum Super Moderator): From 'Habbo In General' to here as more suited
Well ideally you should contact www.help.habbo.com but you have to sign in to view the ticket which is mega awkward because you can't sign in due to the ban.
You've probably been reported by one of these ridiculous Safety Patrol members who want to seem important by reporting every other ******* user. You'll need to go onto another ID (different e-mail) and contact help.habbo.com and tell them about the account that got banned lol. No other way :/
Thanks @Intersocial; , Ive just contacted them so hopefully they will contact me back. How long does it normally take for them to contact us back?
I think you mean help.habbo.com =P ...Quote:
Originally Posted by Intersocial
But yeah, hopefully they'll sort it... last time I got banned for no reason it only took them 48hours to unban me via the helptool. ^-^
- Alex (Shenk).
Wow really it doesn't work with www. :S Learn something new every day haha :PQuote:
Originally Posted by vito201-:D
www. is a subdomain, subdomains are the part that changes: help/admin/login.<domainname>.<topleveldomain> so like sub.domain.com.Quote:
Originally Posted by Intersocial
The site itself is called "Habbo.com" for example... well, actually it's called 94.127.78.91 publically... but yeah. =P
- Alex (Shenk).
OH I see. Completely shows my lack of knowledge in technology lmfao.Quote:
Originally Posted by vito201-:D
Not something you'd really need to know unless you owned a site. xD ... but I hope the extra knowledge helps! ^-^Quote:
Originally Posted by Intersocial
- Alex (Shenk).
It could take anywhere between 48 hours to two weeks, depending on whether they consider you a priority and how busy they are at the moment. I suspect they are extremely busy due to all the pointless bans they have been handing out recently, so I'm afraid you'll just have to wait really :( Good luck!Quote:
Originally Posted by Olbong
I find it funny that it says "News Flash" its like lol wut...
Hope you get unbanned soon, people seem to be dropping like flies!
Thanks C:
Try tweeting Paul Lafo if you can. He doesn't respond to individual help requests or bans but maybe let him know that you were banned for no reason, etc. That's what I did after I was randomly banned for apparently acting out some sexy role-plays. :P
Did it actually help you get unbanned?... Or are you just saying it would be good to so he can try and sort the issues?Quote:
Originally Posted by Fifty-Six
- Alex (Shenk).
Just saying it would be good. I just got banned only 5 hours ago so he hasn't replied. But if he's at least aware of the issue with the support tickets/random bans hopefully it can be addressed and sorted.Quote:
Originally Posted by vito201-:D
I'm sure he's aware of the issues as I'm sure he gets statistic reports on the amount of accounts getting banned and unbanned on an anual basis as part of his stat checking...Quote:
Originally Posted by Fifty-Six
But he encourages us to Tweet him, so it would be a good idea to - then he knows that it's one of our priorities.
- Alex (Shenk).
Seen some other people tweeted him about unfair bans and he was like if theres sexual chat in the logs we ban.Quote:
Originally Posted by vito201-:D
Theres so many people getting unfair bans and last night I reported 2 people sitting on a bed like 'goes faster etc' and they said no evidence in chat. lmao
It's ridiculous, they don't even investigate reports. If you put in a request they should get it sorted, or at least contact you in 7-10 days. That's the typical time I've seen, but they do have a lot of people appealing unfair bans at the moment so it may take longer. Good luck getting unbanned!
Thanks everyone. Ive tweeted paul and hopefully he will get in touch with me!
There seems to be a rapidly increasing amount of users being banned for silly things they haven't done. Surely you won't get banned if the 'Habbo Patrol' ban you straight away because pretty much 70% of the users are part of the Habbo Patrol.
As said above, you'll probably have to create a new ID (account/e-mail) and then make a support ticket that way on help.habbo.com.