Paypal Issues

I was in the process of selling and transferring my vBulletin license. The buyer wanted me to hurry up and accept his payment so we could continue on with the process of me getting the license transferred over. I could not remember my paypal account and loging for the life of me. So I decided to open a new account to accept the funds he was sending. After about an hour I remembered my main paypal account so I logged in, transferred over the funds to my main one and then proceeded to close the one I had created.

Paypal has now put a hold for investigation on the funds. I'm not quite sure if they will send the money back to the original owner or if it is just temporary and they will release the money. If they do end up sending back the funds I will be out not only my vBulletin license but also the money I made for it.

Is there a way I can put a hold on the vBulletin transfer if I email them and tell them the situation? This is really sketching me out because I don't want to get ripped off. Does anyone have any ideas as to what I may be able to do?

Thread moved by Chris (Forum Super Moderator): From "Discuss Anything", as you will get a better response here.

*Bump =[

Edited by Chris (Forum Super Moderator): Please do not pointlessly bump threads.

You can ring paypal and speak to them. Is your paypal account verified?
Because if its not Sometimes they hold payments for like 2 weeks just to make sure your not doing anything illegal like transferring to one account to the next before you withdraw.

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Originally Posted by Hollyoaks

You can ring paypal and speak to them. Is your paypal account verified?
Because if its not Sometimes they hold payments for like 2 weeks just to make sure your not doing anything illegal like transferring to one account to the next before you withdraw.

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No, its not verified at all. Ugh what a horrible situation lol. Now I'm questioning if I'm actually even going to get my money at all. I got an email confirmation back from vBulletin and they said they would put the transfer on hold until I gave them the go ahead... So I guess now all I can do is wait on paypal... While still trying to convince my buyer that he is NOT getting scammed. Fml

You don't have to give the buyer the vBulletin licence until you've received the money (as in, it's not frozen, on hold, etc.). PayPal do investigate accounts to ensure they're not being used for money laundering purposes. I'm sure they'll unfreeze the transaction within 2 weeks because there's obviously nothing illegal about it. :)

You should recieve it soon enough, i think paypal email you if they place funds on hold and explain why.

Is your PayPal account limited? If so it should tell you what you need to do next. Normally this will involve sending them some form of government issued photo ID.

Just to add, this is why I don't use PayPal any more and accept payments via Amazon FPS or Google Wallet/Checkout.

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Originally Posted by MatthewRMG

You don't have to give the buyer the vBulletin licence until you've received the money (as in, it's not frozen, on hold, etc.). PayPal do investigate accounts to ensure they're not being used for money laundering purposes. I'm sure they'll unfreeze the transaction within 2 weeks because there's obviously nothing illegal about it. :)

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Fewf. I was scared tho because I created a new account when I couldn't remember my main one that they would look at it as me trying to get rid of a trace of where the money came from. As if I was scamming the buyer. I didn't want to look like one of those idiots that send money around to multiple paypal accounts to avoid getting a charge back.

I guess I can send proof to the buyer that it is in fact on hold. In this case he cant do anything besides get upset that he has to wait a little bit longer. I mean until the money is off a hold and in my account he is not getting anything from me.

If your PayPal account is limited they won't release the funds until you provide them with the information they requested. Also just to add if the problem occured while transfering the funds between your account then you should still provide the license to the person you bought it from. As far as they are concerned they've paid you the money and not their problem if you had issues transferring it between your accounts.

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Originally Posted by Neverz

Fewf. I was scared tho because I created a new account when I couldn't remember my main one that they would look at it as me trying to get rid of a trace of where the money came from. As if I was scamming the buyer. I didn't want to look like one of those idiots that send money around to multiple paypal accounts to avoid getting a charge back.

I guess I can send proof to the buyer that it is in fact on hold. In this case he cant do anything besides get upset that he has to wait a little bit longer. I mean until the money is off a hold and in my account he is not getting anything from me.

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PayPal are pretty good at working out if you're trying to avoid a chargeback. They'll keep logs of your IP address and other relevant identifying information and they'll have humans reviewing it - like "Are the email addresses similar? Are the postal addresses the same? Is it the same name? Is the telephone number provided the same?". The system will freeze your transaction but it is investigated by humans.

Oops LOL

Don't post that email, you should not show all that information.

Is the transaction mentioned the transaction where you moved the money from your account you set up to your other account? Also what does it say in the resolution centre as to what you should do?

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Originally Posted by Neverz

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Originally Posted by Tomm

Don't post that email, you should not show all that information.

Is the transaction mentioned the transaction where you moved the money from your account you set up to your other account? Also what does it say in the resolution centre as to what you should do?

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http://s9.postimage.org/dppy1l2b3/Untitled2.jpg

This is all I have gotten from them. I responded to the dispute and its been 24 hours...

You did not answer either of my questions.

- Is the transaction quoted the transaction where you moved money between your two accounts?
- What does it say in the resolution centre not the email. It tells you in the email how to access the resolution centre and even tells you that you must go there.

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Originally Posted by Neverz

http://s9.postimage.org/dppy1l2b3/Untitled2.jpg

This is all I have gotten from them. I responded to the dispute and its been 24 hours...

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Originally Posted by Tomm

You did not answer either of my questions.

- Is the transaction quoted the transaction where you moved money between your two accounts?
- What does it say in the resolution centre not the email. It tells you in the email how to access the resolution centre and even tells you that you must go there.

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It doesn't say anything at all. The money moved between the two accounts is not even quoted. As well it only says "Being Reviewed By PayPal" and nothing else. Doesn't tell me what may or may not be the issues or anything actually.

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It gives you a transaction ID, what transaction does that relate to? The movement between the two accounts or the payment from whoever bought the license?

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Originally Posted by Neverz

It doesn't say anything at all. The money moved between the two accounts is not even quoted. As well it only says "Being Reviewed By PayPal" and nothing else. Doesn't tell me what may or may not be the issues or anything actually.

http://s13.postimage.org/mnqf86gpj/Untitled4.png
http://s13.postimage.org/c2b59wzrr/Untitled5.png

---------- Post added 23-08-2012 at 09:31 AM ----------

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Originally Posted by Tomm

It gives you a transaction ID, what transaction does that relate to? The movement between the two accounts or the payment from whoever bought the license?

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It relates to the payment moved between the two accounts. Not the purchase of the license.

Is you log into the account you created to accept payment of the license what does it say? Is that account now limited? Do you have any emails from PayPal on the email address associated with the account you set up to accept payment?

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Originally Posted by Neverz

It relates to the payment moved between the two accounts. Not the purchase of the license.

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Originally Posted by Tomm

Is you log into the account you created to accept payment of the license what does it say? Is that account now limited? Do you have any emails from PayPal on the email address associated with the account you set up to accept payment?

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I think the main issue is that when I sent the payment from the temporary account I created, right after I deleted the temporary account as I didn't need it any more. Would this flag them to hold funds?

As well no. They have not contacted the temporary account about anything at all.

Yes it would be a huge flag. Is the temporary account actually deleted? You can't log into it anymore?

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Originally Posted by Neverz

I think the main issue is that when I sent the payment from the temporary account I created, right after I deleted the temporary account as I didn't need it any more. Would this flag them to hold funds?

As well no. They have not contacted the temporary account about anything at all.

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Originally Posted by Tomm

Yes it would be a huge flag. Is the temporary account actually deleted? You can't log into it anymore?

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No I can't. I literally closed the account after I transferred the money to the paypal I had forgotten the user/pass too.

http://s11.postimage.org/9zcfm3swj/Untitled666.png

Has the person who bought the license off you been contacted by PayPal?

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Originally Posted by Tomm

Has the person who bought the license off you been contacted by PayPal?

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No they haven't.

Well it does seem to be massively complicated by the fact you closed the account the money was originally sent to. Normally I'd expect the account the money was sent from (in this case the closed account) to be limited and the money returned to that account. Since it appears that the issue is related between the transaction between your two accounts I don't see why you should be withholding the vBulletin license from whoever you bought it from as they've successfully paid you the money.

I assume you used correct details (name, address, DoB, etc.) for the account you setup and is now closed and that those details match your main account?

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Originally Posted by Tomm

Well it does seem to be massively complicated by the fact you closed the account the money was originally sent to. Normally I'd expect the account the money was sent from (in this case the closed account) to be limited and the money returned to that account. Since it appears that the issue is related between the transaction between your two accounts I don't see why you should be withholding the vBulletin license from whoever you bought it from as they've successfully paid you the money.

I assume you used correct details (name, address, DoB, etc.) for the account you setup and is now closed and that those details match your main account?

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I managed to call PayPal and it is all figured out now. It was a mistake from there end. Thanks for all your help though. =]