Proof that MODs are outsourced to Concentrix in Costa Rica - Pics included

Just found out that the moderation is definitely outsourced to Concentrix and the office is in Costa Rica. Before people said this but I wasn't sure if it was true.

On the Concentrix Costa Rica office's Facebook page there is a photo album called "Habboween 2012" with pictures of the outsourced moderators in Halloween costumes. In some of the pictures, Habbo is visible on the computer screens in the background. There is also a picture showing the office with Habbo signs attached to the roof, marking the office space for the moderation of Habbo.

Images in spoiler:

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http://i46.tinypic.com/s2fwix.jpg

http://i48.tinypic.com/2rmbf3o.png

http://i48.tinypic.com/mjtppc.png

There are many more pictures in the album on the facebook page.

I know this has been known by quite a lot of people, but It was just rumors really, nothing was proven.


Link to Habboween album of Concentrix's facebook page http://www.facebook.com/media/set/?s...8864153&type=3

Link to Concentrix Costa Rica office facebook page http://www.facebook.com/ConcentrixCostaRica

Wasn't this known that Mods where out sourced ages ago? lol.

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Originally Posted by iBlueBox

Wasn't this known that Mods where out sourced ages ago? lol.

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Yeah but there was a bit of a debate, plus Paul seemed to contradict this. Also there wasn't really any proof.

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Originally Posted by James22

Yeah but there was a bit of a debate, plus Paul seemed to contradict this. Also there wasn't really any proof.

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Ah okay,

and Christ looks like the mods had a better Habboween then habbo itself...

They look like theyre having a blast.

Don't see the point in two threads, images could have gone in the one saying they weren't. Anyway nice find I don't really know why people care so much.

How unprofessional does that company look? It actually seems like they're allowed to wear what they want.

& take that stupid mask off the back of your head.

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Originally Posted by Zak

How unprofessional does that company look? It actually seems like they're allowed to wear what they want.

& take that stupid mask off the back of your head.

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Just because a company can wear what ever they like doesn't change what sort of company it is, How they work, or even how hard they work, I mean in some business's wearing a suit just wouldn't work and isn't going to help the business at all. Although im totally agree about the mask, That is real silly. Never the less this has been known for years, Now the proof has came, fair play

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Originally Posted by Zak

How unprofessional does that company look? It actually seems like they're allowed to wear what they want.

& take that stupid mask off the back of your head.

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why does it matter what they wear to work....... especially when they are just sitting behind a customer receiving abuse from teens who cant see them at all lol

There's a certain irony to wearing a Guy Fawkes mask, the adopted symbol of a hacktivist group which had its origins disrupting Habbo Hotel, while you moderate Habbo Hotel.

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Originally Posted by iBlueBox

Ah okay,

and Christ looks like the mods had a better Habboween then habbo itself...

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LMAO ikr I was just thinking this.

---------- Post added 24-11-2012 at 09:18 PM ----------

http://sphotos-c.ak.fbcdn.net/hphoto...84439654_n.jpg

omg imagines its helptool roberto LMAO
their halloween looked so fun. their costumes are great!

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Originally Posted by Red

LMAO ikr I was just thinking this.

---------- Post added 24-11-2012 at 09:18 PM ----------

http://sphotos-c.ak.fbcdn.net/hphoto...84439654_n.jpg

omg imagines its helptool roberto LMAO
their halloween looked so fun. their costumes are great!

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That guy was such a ****, the worst help tool support they had at the time.

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Originally Posted by Shorty

That guy was such a ****, the worst help tool support they had at the time.

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LMAO no one can be as bad as Katharina!

How come their all overweight and ugly?

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Originally Posted by GoldenMerc

Just because a company can wear what ever they like doesn't change what sort of company it is, How they work, or even how hard they work, I mean in some business's wearing a suit just wouldn't work and isn't going to help the business at all. Although im totally agree about the mask, That is real silly. Never the less this has been known for years, Now the proof has came, fair play

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There has to be a certain line to draw between casual and just looking like a slob though. I'm sure people at Google or Facebook wear casual clothing but they're still professional people and I'm sure won't dress like utter crap. :P I'm not saying shirt, tie.. but if I was looking to keep my job/or impress I'd at least make myself presentable.

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Originally Posted by sex

why does it matter what they wear to work....... especially when they are just sitting behind a customer receiving abuse from teens who cant see them at all lol

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They're working for a multi-million $ company. You'd have thought they'd want to present themselves a bit better than the picture suggests! If not for the company but for themselves. :P I'm not required to wear shirt and trousers/shoes when I come in out of hours.. but I still make myself look smart because people think more of you if you do :D

I think he is wearing the mask though cause it was halloween? They seem like a nice company.

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Originally Posted by Zak

How unprofessional does that company look? It actually seems like they're allowed to wear what they want.

& take that stupid mask off the back of your head.

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It only gets worse

http://www.youtube.com/watch?v=hTshO6uLCmE

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Originally Posted by Michaeel

It only gets worse

http://www.youtube.com/watch?v=hTshO6uLCmE

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Damn.. they must be willing to do Habbo's work for next to nothing. They can't moderate the hotel and now we can clearly see why.

Clearly people disagree with me though as they feel the need to -rep me. Next time I'll turn up and teach my class with an anon mask on with an AC/DC black top and jeans on and see how long it takes for me to get a disciplinary.

+rep for the vid. :P

edit: have no idea why it quoted two other people x[

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Originally Posted by Zak

Damn.. they must be willing to do Habbo's work for next to nothing. They can't moderate the hotel and now we can clearly see why.

Clearly people disagree with me though as they feel the need to -rep me. Next time I'll turn up and teach my class with an anon mask on with an AC/DC black top and jeans on and see how long it takes for me to get a disciplinary.

+rep for the vid. :P

edit: have no idea why it quoted two other people x[

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Thats different, you'll be face to face. Whereas these staff are behind a computer screen.

if you don't deal face to fact with clients/costumers etc then all you need to make sure is your clean and your clothes are clean. Advertisers often go around looking "slobby" :p

plus it was halloween, they probably had a dress-down day for it or something.

Trying to clean up the pictures off their facebook to see what the "habbo" letters read pinned up. They all seem to have some sort of username on them :P

Why did they delete some of their photos? lmao

Probably the habbo staff who monitor fansites like hawks ringing them telling them to remove some!! :D I got them all though. Images arnt good quality but im trying to see what they all say >:) Might get a mod to a face soon enough!

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Originally Posted by Zak

How unprofessional does that company look? It actually seems like they're allowed to wear what they want.

& take that stupid mask off the back of your head.

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If Habbo/Sulake and any company associated with them wore suits you know they're not right for the field they're working in. A sense of humour and distancing yourselves from professionalism make companies like this work - take Google, Facebook, Mojang, Electronic Arts etc.

The only thing this disproves (because it was considered fact that they were outsourced to Costa Rica) is that MODs aren't great apes, which would of made sense given the way they act around ANYTHING in the hotel. Just because Paul said they weren't (and the man is a walking, talking, tweeting bag of horse manure) doesn't mean it's true. Paul is an imbecile who only knows how to lie and offend his customers.

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Originally Posted by GommeInc

If Habbo/Sulake and any company associated with them wore suits you know they're not right for the field they're working in. A sense of humour and distancing yourselves from professionalism make companies like this work - take Google, Facebook, Mojang, Electronic Arts etc.

The only thing this disproves (because it was considered fact that they were outsourced to Costa Rica) is that MODs aren't great apes, which would of made sense given the way they act around ANYTHING in the hotel. Just because Paul said they weren't (and the man is a walking, talking, tweeting bag of horse manure) doesn't mean it's true. Paul is an imbecile who only knows how to lie and offend his customers.

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Loved the comments about Paul xD had my laugh for the day :P

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Originally Posted by bluecookie

Probably the habbo staff who monitor fansites like hawks ringing them telling them to remove some!! :D I got them all though. Images arnt good quality but im trying to see what they all say >:) Might get a mod to a face soon enough!

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ohh good that you got them! Looking forward to see what you find. lmao Wonder who has been stalking hxf hehe

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Originally Posted by GommeInc

Just because Paul said they weren't (and the man is a walking, talking, tweeting bag of horse manure) doesn't mean it's true. Paul is an imbecile who only knows how to lie and offend his customers.

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LMFAOOO

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Originally Posted by Zak

How unprofessional does that company look? It actually seems like they're allowed to wear what they want.

& take that stupid mask off the back of your head.

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WOW! You seem like a right bundle of joy.. :)

I think the images are great and glad they're not the stereotypical "cheap" foreign mods people probably thought!!

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Originally Posted by Storking

WOW! You seem like a right bundle of joy.. :)

I think the images are great and glad they're not the stereotypical "cheap" foreign mods people probably thought!!

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More fun than a lot of people. My workplace deals with professionals and by half don't they look like them. :P

They're still worse than what I expected.. once again Habbo is a multi-million $ company. I'd have thought they'd have looked for more in their moderation staff... but hey ho! Clearly Habbo went for the cheapest option and don't give a ****! Now no-one can complain about the awful moderation because their staff are obviously up for the job..... which we've proved time and time again.... they're not!!!!!!

The amount of unfair bans and stupid bans I thought more people would have supported my argument :P but this is a forum and you can all form your own opinions xD

I'm glad they're not all wearing suits, acting all super serious (for Halloween, no less) - they should be allowed to have fun, and TBH, where I work, I have to dress like I'm going to a funeral every day, this is refreshing.

I wish they weren't outsourced, only due to the language barriers and cultural differences that are cause for so many unfair bans, that's it.