Help! Computer freezing issue, +REP

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08-05-2013, 05:03 PM
Describe

Help! Computer freezing issue, +REP

I recently purchased a new computer from a local computer shop and I'm having a huge freezing issue which has occurred twice in a month. I'll be typing and suddenly the computer will freeze up and become unresponsive to any commands. The first time this happened I performed a BIOS reset and everything was good as new until today, when it happened again, and a BIOS reset didn't work.

Specifications:

Quote:

Processor: AMD A8-3870 3.00GHz
Motherboard: Asus F1A55-M LE
Memory: 8GB RAM
OS: Windows 7 64-bit

..when you turn off the system from it's frozen state and then turn it back on you're faced with an ASUS splash screen. I tried a BIOS reset today and the ASUS splash screen moved on to the Windows loading screen but this subsequently crashed. I turned it off and on again and was greeted with a message telling me that "Anti-surge has been activated.." and I then faced another crash. I replaced the power cable from a 250V (which I had been using for previous computers for a good six or seven years) with 280V power cable (which is quite old) and this appears to have worked. I can't help but feel it'll happen again soon despite it appearing to be alright at the moment.

Suggestions?
08-05-2013, 05:42 PM
Describe

Update: I've retrieved this summary of my system using HWiNFO64.
http://i41.tinypic.com/4iftef.jpg
..my system crashed ten minutes after creating the thread. I was lucky a simple 'on/off' fixed the issue this time.
08-05-2013, 05:54 PM
mrwoooooooo

your overclock is probably dodgy. lower the clock speed
08-05-2013, 06:04 PM
Describe

Quote:

Originally Posted by mrwoooooooo

your overclock is probably dodgy. lower the clock speed

I haven't overclocked this system, do you still think I would benefit from lowering my clock speed? How do I go about doing this in a safe manner?

Update: Suffered a bluescreen and received the following: 0x000000050, 0xFFFFF8800BC81005, 0xFFFFF88009b7840C, FFFFF8800987840c at FFFFF88009B76000, ugh!
08-05-2013, 06:06 PM
mrwoooooooo

you sure? stock speed of 3870 is 3ghz, thats showing as 4.7

and 0x000000050 is related to dodgy ram, try taking some out - try to find the stick that's causing the problems
08-05-2013, 06:10 PM
Describe

Quote:

Originally Posted by mrwoooooooo

you sure? stock speed of 3870 is 3ghz, thats showing as 4.7

and 0x000000050 is related to dodgy ram, try taking some out - try to find the stick that's causing the problems

i bought this system pre-built, i haven't changed anything, i haven't played with the ram either.

the supported memory clock speeds are 1066;1333;1600;18, should i go for lowering the clock speed to one of these?
08-05-2013, 06:27 PM
mrwoooooooo

Quote:

Originally Posted by Describe

i bought this system pre-built, i haven't changed anything, i haven't played with the ram either.

the supported memory clock speeds are 1066;1333;1600;18, should i go for lowering the clock speed to one of these?

no
take one out, if it still does it. put it back in and take another out
08-05-2013, 07:04 PM
Describe

Quote:

Originally Posted by mrwoooooooo

no
take one out, if it still does it. put it back in and take another out

just ran windows memory diagnostics and no memory errors were detected, surely any issue with the ram would show up?
08-05-2013, 10:34 PM
mrwoooooooo

Quote:

Originally Posted by Describe

just ran windows memory diagnostics and no memory errors were detected, surely any issue with the ram would show up?

Dunno how good windows memory diagnostics is. I'd still try taking the sticks out one at a time

Sent from my Nexus 7 using Tapatalk HD
08-05-2013, 10:38 PM
=Sam

Your best bet would be contacting your respective hardware manufacturers directly, or even posting on some respected and notorious technology forums.

If all else fails, take it in to your local PC support shop.
09-05-2013, 12:23 AM
Describe

Quote:

Originally Posted by mrwoooooooo

Dunno how good windows memory diagnostics is. I'd still try taking the sticks out one at a time

Sent from my Nexus 7 using Tapatalk HD

i'll end up doing that if everything goes belly up again, thanks for your help anyway bud, repped you

Quote:

Originally Posted by Mink

Your best bet would be contacting your respective hardware manufacturers directly, or even posting on some respected and notorious technology forums.

If all else fails, take it in to your local PC support shop.

i've taken the panel off the tower and didn't damage the warranty sticker, but they'll still say it's damaged and try and make me cough up if i did go back to the shop which i wont be doing until i get a job

:P
09-05-2013, 05:40 AM
=Sam

Ahh well if money is the issue then it's definately a potential problem.

Like I said post on some respected pc computer forums, I'm confident people there will be able to help you out as oppose to habbox forum. Some members on these forums are even paid to provide customer support to hardware forums. So it's their job to help you out. I dunno, just an idea man it's up to you.

It sounds like your power supply may not be sufficient enough, although I am not exactly an expert with these things. Also, try using an air compressor if available as sometimes dust can collect on essential components within your computer (motherboard, GPU fans etc.) which causes them to slow down or malfunction.

Sometimes if dust builds up around your fans and tower, resulting in power being drawn from the power supply to up your internal fans and possible GPU fan.

Just my two cents, I sincerely hope you can get this problem resolved asap!