Can now only have 1 help tool ticket open

You are no longer able to make multiple tickets. If you have a ticket open and try to make a new one it now gets automatically closed with the following message:

http://puu.sh/6mWpc/700813405a.png

I think it's a very poor decision. For example, I have a ticket that has not been answered for 18 days. So let's just say it takes three weeks to reply and I am hacked in those three weeks I could be waiting around 6 weeks before I can expect a reply to my new ticket.

WaltzMatilda said it was due to a back log from the holidays.

This is probably good for them in many ways. I wouldn't be surprised if people were waiting more than they hoped for a ticket to be responded to so they just open another one on the same issue

Have you just opened a ticket on the same issue as the previous ticket as that might be why they have said that

Quote:

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Originally Posted by Calum0812

Have you just opened a ticket on the same issue as the previous ticket as that might be why they have said that

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Naa it's not that sadly, Just asked Stum :(

He said he didn't know why though :/

Only 1 ticket = less tickets made = quicker responses

This is a great decision, will speed up process and make Habbos decide on their most important thread.

I don't agree with their decision if it means you can't even create a new ticket in a different category. Why can't people have two tickets open? I think at one point I had 3 open which was ages ago but they've always been important. I wouldn't have 3 open at once if they had more people answering them to provide quicker responses in the first place :P. Support has never been their strong point and can't imagine if ever will be tbh.

i think its a good move, as everyone else says. quicker responses in theory. But, this is sulake we'll have to wait and see!

bet it's just to fool people that the response might come quick

This is great, some people must really be spamming them with crap :P

have been waiting 27 days now to be assigned to a helper...