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Why do HxHD returnees now get put on trial?
Just because one returnee was fired. I've never seen a HxHD returnee be put on trial and they all do well, why did this change because of one person?
This is something that is going to put returnees off returning in a time when the HxHD desperately needs more staff.
Thread moved by Nick (Forum Super Moderator): From 'Habbox Feedback' as it is more suited here.
I have to agree with this. I have only seen 1 person return and get fired. Back in the day there was a lot of great HxHD staff who resigned. what if they wanna come back for a bit. now they really can't because they have to reapply. Is there more to the reason why you changed this @zebbadi ?????
I'm sure they'd have their reasons. They would need to prove that the staff returning are actually committed to returning and aren't back just to do a minimal job. Trials aren't very long anyway. I think the normal length of a trial is 2 weeks isn't it? If they were unsure about a returnee, putting them on a 1 week trial just to see if they are serious about it, is a good idea really. Also depends on how long they were away from the department and whether management want to give you rights straight away :)
Apparently @Samanfa had to retrial when she returned. I am new to the job and a I don't much about the returnees. I don't see why being put on trial would stop you returning and doing a good job as normal. I am basically putting in these new measures to make sure I have well behaved staff from now on, since over the past few months we have had staff arguing with the public and not being community friendly at all. All I am doing is making sure I have well behaved staff before moving them on to full HxHD status.
So what happens when a staff member abuses their rights. what happens ?Quote:
Originally Posted by zebbadi
Why not do what mdport said and put the people who want to return on a 1 week trial ?
Would you really like to come back after you resign from Manager and be put in a trial? Basically you are treating experience staff as people who have never been in the department and don't know how it works.
Also if staff is arguing with the public means they shouldn't have returned in the first place, not that they should have been given a trial because the same thing would have happened.
zebbadi is a new manager and hasn't worked with you before. Trial is there for him to review the way you are acting and interacting within the helpdesk before you get your rights. Fairly common practice and whenever a management change has happened in the past it has almost always been the case that unknown users are put on trial for a short period.
Perhaps shortening the trial for returning staff would be a way to compromise? Honestly though, it shouldn't matter all that much, you're going to be staff for longer than 2 weeks?
@mdport.; just so you know, it was not a huge break compared to other people who have left for way longer and came back. I do not think I own the place, I do think I know how things went in the HxHD and other departments to compare what its happening to other situations.
Was only saying the truth Zhaz, or what it appears like to most other forum users x
I told Charlie about coming back and she told zebaddi about me so if the previous manager was going to give me a full job, I don't see why the new one after talking to the previous one wouldn't.Quote:
Originally Posted by Kyle
Also don't get your question.
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Zahz* and knowing you have experience does not make you think that you own the place xQuote:
Originally Posted by mdport.
Because he doesn't know you based on what someone who worked with you 1-2 years ago has told you. Better to find out by experiencing your wrath himself... :PQuote:
Originally Posted by LiquidLuck.
My question - why are you so bothered about going on trial with others if you know that you will pass and be in the department for a while.
Things change. To be fair I think you should take the trial and go with it. Also, if the manager is offering you a trial, I think you're lucky he's letting you go back in the first place and should stop trying to get special treatment by make a feedback thread :O
8 months! And because it's being treated like I don't know what I'm doing and I'm not trusted when I was trusted before for a very long time. I was trusted for longer than I've been away even, and I quit, was not fired or anything or the sort.Quote:
Originally Posted by Kyle
It's not special treatment if it was the same treatment everyone got until 3 days ago. :) Feedback threads are here for this exact reason also.Quote:
Originally Posted by mdport.
Until three days ago. Yes you are correct but I'm pretty sure when a new manager takes over, rules and regulations change. That's like saying that Charlie said I could have anything I wanted if I returned. The manager has changed, they have different views and haven't promised things the old managers may had said.
Oh and the outcome I can imagine you are wanting because of this feedback thread is to be let into the department without a trial, hence bypassing the rules and getting special treatment. :P
I feel if a manager knows what you are capable of, they will let you return without a trial. If they don't really know you or what you are like as a help desk staff they will put you on a trial. Thats how i seen it when I was a manager
I don't think it's that you aren't trusted, it's just a precaution put in place so that the privilege given to returning staff isn't abused again. Although, a number of the current staff haven't experienced working with you either and don't all have the honour of being regaled with stories of your heroism by Empired so really won't know what to expect. A trial period (maybe shorten it????????) allows you to get to know the new rules, the new staff, and the new visitors. No big deal.Quote:
Originally Posted by LiquidLuck.
No you don't get it. It didn't change because a new manager got the job. It changed because someone was fired. Shonly got the job after zebbadi took charge for example. And no it's not saying anything like that. My point about Charlie talking to him is that by doing so he knew that I was worth the job, not that he should give me everything, do not twist my words.Quote:
Originally Posted by mdport.
Once again I will define ''special treatment'' as something only you get, which is nothing like I'm trying to do, firstly because it's not supposed to be special treatment since it has happened before every single time, and secondly because I don't want this only for me and **** everyone else, give them trials. I mean for every single returnee which I'm guessing with the amount of people that applied for senior and some being returnees, there are quite a lot.
Just take the trial or don't.
Would very much like to know how you think being on trial or not is going to affect your ability to perform the role of help desk staff.
So if it makes so much sense, why not apply it to other departments as well?Quote:
Originally Posted by Kyle
The helpdesk is a community department and as such requires the staff to be able to work well with each other and the community. The only restrictions that trialists have are that they can't kick/mute users from the room, everything else is very much available.Quote:
Originally Posted by LiquidLuck.
I completely agree with applying this to departments that instil trust in their staff to deliver a service to the community and haven't worked with or experienced the individual attempting to return. good suggestion.
It would affect the desire people have to be in it. You are expecting a full role and then they offer you a trial just like everyone who doesn't know what the department proceeds. And don't say it's only me who thinks this way, because that is not true.Quote:
Originally Posted by Kyle
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Sure, make it common practice and I will have no reason to complain as like @mdport.; insists in saying, returnees getting a trial now will no longer be ''special treatment''.Quote:
Originally Posted by Kyle
Only if your desire to be in the room stems from power or status. If you want to rejoin the department for genuine reasons like those that you will have put in your original application then it shouldn't - I don't think - bother you to have to let the current veterans get to know you before proceeding back to your full and deserved role.Quote:
Originally Posted by LiquidLuck.
@Kyle; also apparently Hayden did this with events and now it's not done anymore. Guess that means something.
It means that the events manager after Hayden was familiar with all the staff that were returning so didn't mind letting them return.Quote:
Originally Posted by LiquidLuck.
One of the reasons I actually gave was because HxHD felt like kind of a home where all of my friends go. Guess it means somewhere I like to be trusted, which wouldn't be the case. Also the current veterans have been in the department for less time than I have, and yes it might have changed some things, but doubted it changed anything that would get old staff confused about it.Quote:
Originally Posted by Kyle
Might seem just ****** right now, but as if I'm the only one who would feel and act like this in the same situation. I do want to join the HxHD for the same reasons as I stated in my original application, the HxHD was my reason to join the forum and it is also my favourite department. Or at least it was when I was not treated as the outsider than I am not.
And now taking this away from me. Staff that quit a month ago and now wants to come back, everyone in the HxHD knows them. Is it fair for them to take a trial as well?
@LiquidLuck.; what do you think about shortening to trial so that it allows all the things I mentioned but gives you the permissions you feel that you deserve just a little bit quicker?
Oh so you're saying some people should be given trials some people should not? It's all about who you know and not what you did when you were in the department?Quote:
Originally Posted by Kyle
Charlie was familiar with you and would have let you return because she was more aware of your prior experience and perhaps remembered you from when you were in the department before. The new manager wants to see how you get on behind the desk because he may not remember you or have been in the department at the same time as you. He has therefore has offered you a trial instead of allowing your to return as full staff, so he can see what you're like as staff (seeing as you were off the forum for an extended period of time). I don't see anything wrong with that lol
The fact is, as sad as it may be - you are an outsider. The current veterans haven't been there long, you're right, but they all completed trials and got to know one another and their surroundings. They don't know you and this is their chance and your opportunity to allow that to happen.
That's not exactly what I'm saying. I'm saying that trials give management and staff an opportunity to get the measure of users they haven't experienced, regardless of their past contributions. It's different to a normal trial because that's for newer staff to get to grips with the tools at their disposal but it's still something that is quite necessary. Would a 1 week trial suffice, do you think?Quote:
Originally Posted by LiquidLuck.
Just to give you an example. I left Habboxlive a few months back as Head DJ and decided to come back and had to apply and got trialist. I am not mad about it just feels weird being trial but it does show the manager if you are really dedicated to the team again.
I agree, If you resigned from HxHD then you decide to return month later, you should be put on trial as it makes you work for it again to see if you are truly dedicated to return to the department.Quote:
Originally Posted by XxZammyXx
He let me return because he was staff when I was last in the department. He's never worked with you and I think it's fair enough that he wants to see what you're like instead of letting you just return, I've seen a few managers do it and it's not really a big deal. If you want to be staff again, and you're planning to stay for a reasonable amount of time, then having 2 weeks with Trialist in your user title is hardly nothing really :P. Although what Kyle said about shortening it might be fairer with returnees.
Isn't the trial only a week rather than two weeks for staff who want to return? Really doesn't make much difference as if you really want to return you'll stick it out for one/two weeks and not just want to return for the room rights lol.
Sam wasn't entirely sure about you, generally and working for the Help Desk, I then told him to put you on trial to see your dedication. It's been a practice for years even when I was staff and I think the process is fine.
I also considered why you had resigned last time - this could easily happen again and a trial proves the patience to stick with the role somewhat. The difference between you and Shonly here is that she has roles throughout Habbox, we know how dedicated she still is as she proves that every day, her resignation was also down to something that was out of her hands if I remember correctly which would be unfair to trial her for. However, with you just returning to Habbox, when we've had so many staff changes, a lot of people might not know your full potential.
The trial is two weeks long, you get the option to take it or not and even though we may need the staff it doesn't mean everyone can just return with full perms - there's that level of tryst especially in the Help Desk due to staff having rights.
At the end of the day, the trial is two weeks long (I'd prefer to keep it as two weeks due to how the Help Desk works, I don't think dedication will shine through for sitting in a room/helping people for 5 hours) and if you want to be in the department that much then you would take the trial and go through with it, not make a feedback thread about the title you receive.
This single case didn't need a feedback thread. You could have opened it up to all the departments and we could have bad a proper discussion and not talk about an individual case.
Considering you haven't been staff for around 7 to 8 months then any department manager has the right to put you on trial if you wish to come back to that department. It doesn't matter if you have been there in the past or not - If the gap is big enough and the manager feels you should rather be put on a trial then that is what should happen.
am I the only person glad that sam is not automatically copying everything charlie did? Love to charlie still, but come on, his department, he's is new, he doesn't know you himself so even from recommendations from previous management he's going to do what he's most comfortable with.
Though if you're taking it this badly I don't personally want to work with you within the helpdesk department. It's not a big deal, you should easily pass and you just don't get room rights.
I was actually looking the other day because I was convince we (managers) discussed hiring policies a while ago, including returning staff.
If you've been away for a while, no matter what department or manager, how can we know that anyone could be as dedicated? During that time you could have lost a few brain cells - and 9 times out of 10 people leave due to other commitments.
I do kinda think we should have a written, Habbox-wide policy on it, much like we do with being fired/returning etc.
I know it can be a bit off putting to returnees; I suppose if the manager knows the staff member, like Tom does with the recent events staff, then that's OK but if a manager has never encountered, or only a few times/through word of mouth, I think it's only fair that they definitely ask for a trial first.
End of the day in most departments there is no difference between being a trialist and being full staff, it's just another word in your usertitle, a formality.
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I think it's completely up to the manager and I'm sure they have a good reason for choosing to put you on trial. When I was Rare Values Manager a few years ago - note, back when the department had a lot more interest - I put a policy in place which meant that if you resigned, you'd have to come back on trial no matter what your role was (management may have been an exception) and the main reason was that very often we'd have a number of people leaving only to want to return a short while later. I won't name them but there used to be a person who'd return every time a senior position became available and then leave when it was filled by someone else, @-Danube-; will know :P.. if he ever comes online :(.
As for a Habbox wide policy, I don't think there should be one tbh. With a department like Rare Values which is struggling for staff I think they should be allowed to return in full staff positions, but not if big changes have been made to the department since they were last there. For example someone who was around when RV was reporting in threads wanting to return now. Also the length of time can make a difference. But then with departments with loads of interest for staff, any regular staff should definitely be put back in as trialists imo but possibly with exceptions for senior staff or management depending on the opinion of the manager hiring them.
There was a thing, I don't know how official, a while ago and I think the general discussion agreed that people could return to the level under their last one? So in RV for example, if you were manager you COULD return as Head, if you were Head as Senior, if you were Senior then as staff and if you were staff then as trialist (obviously different now senior doesn't exist).
... that seems to make sense to me, anyway.