[HC-ITSolutions] Computer Technical Support Company

[nicocee]

Hey everyone,

Myself and .-Richie-. have opened up a new Online Computer Technical Support Company, called HC-ITSolutions.

The Organisation provides Technical Support in Various forms, including:

• Live Support
• Ticket System
• Knowledge Base

For a low monthly subscription fee. By Subcribing to a service, you are gaining unlimited access to that service for the full length of your subscription.

** PROMOTION: 30% Discount on Live Support and Ticket System with Coupon Code - HCITS048251 **

Visit us now at: www.hc-itsolutions.co.uk

Follow us on Facebook by clicking here.

Click here if you are interested in joining our Voluntary Technical Support Team.

[Luke]

If my computer's broken, how am I meant to chat on live-support, or submit a ticket..?

[nicocee]

Well if your computer is broken to the extent that you can't access the website, then obviously you can't get support from us! However, your computer can have problems which still allow you to access a website, for example problems with a particular software or a piece of your external hardware.

[Johno]

Why would I come to you instead of the manufacturer of the item I am having a problem with? Also "volunteer" tech support team - when you are asking people to pay to use the support - err, no. Not to mention that your prices are ridiculous. I really struggle to see you getting anywhere with this.

[nicocee]

Why would I come to you instead of the manufacturer of the item I am having a problem with? Also "volunteer" tech support team - when you are asking people to pay to use the support - err, no. Not to mention that your prices are ridiculous. I really struggle to see you getting anywhere with this.

Firstly, we're not just talking items being fixed. Obviously it's your choice wether to go to the manufacturer or not, and pay the price by doing so. We are offering a quick method, as opposed to phoning up call centres or going in to stores at reasonable prices. If you look at other support websites, their prices are far more premium than ours. If people such as your self, grudge paying a couple of pounds to recieve support from a website like ours, then thats obviously a choice that your making. Our prices are really cheap as opposed to taking a computer to a repair store for a charge to just look at your computer once.

Secondly, Yes our staff are voluntary. Bonuses may be available in the future but at the moment our prime focus is on the website and raising funds to keep that running. These funds would obviously come from our purchases that buyers have made.

Thanks for your feed back anyway, all feed back is much appreciated.

[.-richie-.]

Why would I come to you instead of the manufacturer of the item I am having a problem with? Also "volunteer" tech support team - when you are asking people to pay to use the support - err, no. Not to mention that your prices are ridiculous. I really struggle to see you getting anywhere with this.

1. You may come to us instead of the manufacturer of the item as it is general knowledge that to be able to receive support from the manufacturer you are going to need that thing we call “Warranty”.


2. We hire a “Voluntary” team as we are not an “Employer”.


3. I suggest you wake up and face the real world, IT is not a cheap industry. I suggest you do some research in the future, have a look at this websites prices - http://www.iyogi.co.uk/

[Nemo]

1. You may come to us instead of the manufacturer of the item as it is general knowledge that to be able to receive support from the manufacturer you are going to need that thing we call “Warranty”.


2. We hire a “Voluntary” team as we are not an “Employer”.


3. I suggest you wake up and face the real world, IT is not a cheap industry. I suggest you do some research in the future, have a look at this websites prices - http://www.iyogi.co.uk/

I think you should leave the replying to threads to nicocee.

[.-richie-.]

I think you should leave the replying to threads to nicocee.

I think you should have a look at the team page and notice that I and Nico own the website.

Kind regards,
Richard

[Nemo]

I think you should have a look at the team page and notice that I and Nico own the website.

Kind regards,
Richard

I think you should realise i'm not a ****** and can read, if you notice his first post he mentions you. I'm merely saying he answered it a lot better and in a more professional manner (albeit there were grammar and spelling mistakes, but no biggy.). Whilst you answered it in a much ruder and less professional way.

[Calvin]

I appreciate the fact you're trying to earn money to fund for the website before you go bigger but if I was looking for a problem then I wouldn't just pay so I can subscribe and speak to one of your members of support. Therefore, for now I suggest you make it free or I doubt you would get any customers at all.

Before you go and post advertisements I suggest you to check through them for any spelling or grammar errors because after all, you are in the IT industry and some of your customers are adults and would be put off by the spelling and grammar and just go to another company.

If you want to boost it a little bit, then you should invest into a personal number for your company so people can ring up that number and it directs to your Skype so they can speak via phone.

Good luck, you'll need it.