Win 7 Fake Anti-Virus HEELP

[Judas]

okay so i'm not sure quite how i got it but i have this win 7 "anti-virus" on my laptop, and all these things started popping up and i knew it was a fake so i googled it on my phone and i was right.

basically it has blocked me from getting onto the internet via any browser i have, and it has also blocked me from opening AVG. i really need to get rid of it as i rely on the internet a lot to contact people and to revise for exams which start next month so if anyone has any ideas please help because i am screwed lol

btw i'm on my family computer at the moment, so i can download programs or whatever to transfer onto the laptop (if it doesn't block them), but i tried to use this spyware doctor thing which opened and worked fine, but it only scanned it and told me there was a virus on there but tried to make me pay to actually wipe it out so -_-

[xxMATTGxx]

Reboot the system into safe mode with networking (F8 while booting up, before the Windows logo)

Use application such as "Malwarebytes Anti-Malware" from: http://www.malwarebytes.org/mbam.php

Let that scan and see if it can detect anything.

[Judas]

if it finds anything will it get rid of it too? cos thats what this spyware doctor thing did and didn't do anything about it

edit: nvm i read the description, i'll give it a go, thanks

[Andy-]

This has happened to me before the anti virus goes on to your computer and wont let anything load up. I rebooted my computer then I restored my computer to it's default settings but before you do that transfer all the documents you need on to a portable USB once you have done that you can run it in safe mode then it should be working fine. Though I suggest you run your computer for any viruses after you have done this.

Matt's way is faster though.

[xxMATTGxx]

if it finds anything will it get rid of it too? cos thats what this spyware doctor thing did and didn't do anything about it

Yeah it will remove any detected stuff or try to it at it's best.

[Judas]

it won't let me install it on the laptop :/

[xxMATTGxx]

it won't let me install it on the laptop :/

What does it say?

[Judas]

nothing, i just click and it doesn't open. i tried to install it on the PC and then i copied the folder over to the laptop but it still just doesn't open, nothing happens at all

[xxMATTGxx]

nothing, i just click and it doesn't open. i tried to install it on the PC and then i copied the folder over to the laptop but it still just doesn't open, nothing happens at all

Are you safe mode?

[Judas]

yeep, with networking :/ shall i try a different one?

---------- Post added 22-04-2011 at 04:46 PM ----------

this site (http://www.2-spyware.com/remove-win-...virus-pro.html) says to download this 'exefig.reg' thing they have and then use an automatic removal tool to install spyware doctor (though that didn't help at all last time) - what's an automatic removal tool?