Can/could you deal with angry customers?

[welshcake]

I get a lot of angry customers in work because I work the self scan machines. If been pushed, screamed at in my face, ragged and all different stuff because customers do get frustrated. I personally can't handle it very well and on many occasions I've ran off crying to my supervisor. Could you deal with angry customers but in the good customer service way?

[Richie]

I used to work with fast food a while back. Everything is done so quickly so I accidentally forgot to put a hot dog in the hot dog bun.. LMAO most embarassing thing ever, the customer was so pissed, i had to apologize profusely, thankfully in the end the customer seen the funny side.

I hate dealing with customers, I prefer to do jobs that don't require you to make conversation with customers so working behind the scene

[welshcake]

I hate dealing with customers, I prefer to do jobs that don't require you to make conversation with customers so working behind the scene

Same to be honest
like I always say; I was a people person until I started to work in retail

[Richie]

Same to be honest
like I always say; I was a people person until I started to work in retail

Lmao don't blame you, I've contemplate just telling a customer to **** off a quit my job (when i was employed) but just had to deal with the situation with a smile on my face. Fml customers.

[-:Undertaker:-]

I could.

Then again, haven't got you to still be nice even when they're being wicked to you? I'd find it hard not to give it back.

[j0rd]

I worked in a nightclub so yeah all the time. Once had a bottle threw at my head because I wouldn't serve some lad

[Empired]

I really don't like customers but I can deal with them. Basically even when they're really angry just keep being as sweet as sugar and they look like such ********* to everyone around them because they're screaming their head off while I'm asking them to calm down and apologising for whatever probably wasn't my fault.

Whenever it's busy in the pharmacy it takes a lot longer to do prescriptions because we've got a backlog (obviously) but I always get customers trying to tell me I promised it would take less time than I actually said. I remember telling one woman it would be about a 15 - 20 minute wait and she said ok she'd pop next door to buy a newspaper, then came back literally 3 minutes later and started screaming that her prescription wasn't done and she had to get back home to her dying mother (lol). Then she made my boss (the pharmacist) come out of the back room and tried to tell her I'd said it would be a maximum of 5 minutes and my boss had luckily actually heard our whole conversation and knew the woman was lying. But that still slowed up the entire process by another 5 minutes and eventually the woman just stormed saying she wouldn't bother with our services again.
.......... Which is fine because she's over 60 and doesn't even pay for her prescriptions anyway so we're not even losing money (A)

[Samantha]

I used to work with fast food a while back. Everything is done so quickly so I accidentally forgot to put a hot dog in the hot dog bun.. LMAO most embarassing thing ever, the customer was so pissed, i had to apologize profusely, thankfully in the end the customer seen the funny side.

I hate dealing with customers, I prefer to do jobs that don't require you to make conversation with customers so working behind the scene

Don't worry, when I had a burger from McDonald's they forgot to put the bottom of the bun on. They chased me trying to tell me.

I don't get too many angry customers, if I do I have the option to push the bell on first aisle or on the till and I'll usually tell management. The angriest one I've ever got was when I refused someone for buying alcohol for her underage son, turns out she's known for shoplifting and so I did the right thing. Forgot the bell was under the till though, so I just shouted management normally.

[Kimmy]

I really wouldn't be able to deal with customers because I'm just as snappy and short tempered as they are. I'd retaliate back and forth too much and it's hard to keep my cool when people are down-right rude.

[Matt]

I deal with so many each week, I just get to the point where I repeat myself. I used to panic so much when something went wrong, but now I just stay calm (even if they're like super angry and in my face) and don't let them get to me.

A majority of the time it's just me proving customers wrong (in terms of lottery) and then they walk away in a mood, and I love being right so it makes me feel so good. Some weeks I just can't be bothered and I'll deal with people and keep my cool but then rage about it for 10 minutes to the other people I work with.

"The Customer is always right" is so outdated.