Complaints forum

[---MAD---]

Today we see the introduction of the complaints forum.

We decided to create this sub-forum (found in the Habbox Feedback forum) so that members can create a thread there and expect a reply about their complaint from an admin or (assistant) general manager. The use of the contact us email for complaints wasn't very effective so hopefully this will be a better solution for everyone.

This also means that any complaints made in the main part of the Habbox feedback forum will be moved into there. There are no strict guidelines as to what is and what isn't a complaint although it will usually be obvious what a complaint is and what a suggestion/question is. Anything an AGM or admin feels is a complaint will be moved into there to avoid endless discussions and come to a solution as quick as possible (or at least a reply from upper management).

We hope this will please everyone as it will mean every complaint will be looked at and try to be resolved.

Thanks
---MAD---
General Manager