HxHD inactivity

[FlyingJesus]

Before I begin, "you're never in there" is not a valid argument here because I quite clearly am if I can make observations. I'm not there 24/7 of course (as staff were all too glad to point out about themselves without noticing the hypocrisy!) but every time I am in there I notice the same things, and this is over the course of a couple of months now.

Today I was bored so logged on and went to HxHD to see it fairly full - maybe 11 or 12 people in there, including 4 of the staff. Went in and floated around on a pink UFO for a bit because it's fabulous and noticed people weren't really talking, but that there was a small conversation going on between c1t and Habbic about the forum and how to better navigate it etc as the former was a new member.

Needless to say, I'm fairly experienced here so I stepped in to help also, and a full 10 minutes (after one staff member was seemingly auto-kicked for being inactive, suggesting he had been so since well before I arrived) I remarked at how it was the non-staff people in the room helping, one of whom I now understand is banned for being disruptive :S

My point is simple: I won't say every time but a lot of the time when I do go into HxHD, I find that staff are there but not there, just sitting afk or dancing on the bars. I often go in, see that this is the case and just leave, which seems to be grounds for them saying I'm never there. I was told by the manager that this is perfectly acceptable, as long as they aren't afk behind the bars, which none of them were. This suggests to me that HxHD staff are only "at work" when behind the bars, which in turn suggests they aren't often at work, as I only seem to see most of them back there if they're socialising.

When I raised this point, the auto-kicked staff member came back having clearly noticed he was on hotel view and promptly alerted Leah, and together they attempted to justify their inactivity with such promising phrases as "you wouldn't know because you never come here" (clearly not the case as I've explained above) and "you have no evidence" (what, am I supposed to screen record all my time on habbo?). Furthermore, Habbic/Scott who was there and had been for a fair while joined in, agreeing with me, at which point the manager suddenly decided that he was on the ban list and needed to be kicked. This may well have been the case, but until he'd bad-mouthed her department she had seemed more than happy to have him there despite the ban, but claimed she hadn't seen him before - never mind the fact that they'd been talking to each other. Other tactics were then employed, such as "there's no point kicking him, he has an auto-reloader" and "this is a chillout room really, we aren't required to work all the time we're here". Does a department which seemingly doesn't have to work if they don't want to really need 11 staff members?

Of course I was cut short on my argument. One does not question the almighty manager, lest one is treated thusly:


Apparently criticism is trolling, no matter how valid.

Edited By nvrspk4 (General Manager): Thread closed, see last post for reasons.

[scottish]

Leah knew i was banned from thursday/friday, yet has spoke to me on several occasions, not once kicked me, until she threw a tantum and decided to add me to ban sticky :rolleyes:


Edit::



2 Staff were in a room (You can guess who (L+J) yet they kept kicking me instead of helping her? The excuse i got from one was "You're preventing us from doing our job" but surely they should be able to prioritise which ones more important?)

[flatface]

Leah knew i was banned from thursday/friday, yet has spoke to me on several occasions, not once kicked me, until she threw a tantum and decided to add me to ban sticky :rolleyes:


Edit::



2 Staff were in a room (You can guess who (L+J) yet they kept kicking me instead of helping her? The excuse i got from one was "You're preventing us from doing our job" but surely they should be able to prioritise which ones more important?)

That screenie is so misleading, I was there kicking you (because you are banned). However straight after were you seem to of cut that image I started helping the person who did need help.

[scottish]

Erm noone replied after that message as i receive a kick? after i came back i said shouldnt you be doing your job etc and helping and you said no because i'm preventing you from doing your job.

Now leah is contradicting herself as earlier stated staff shouldnt be afk in staff area yet shes sleeping and not speaking?

[flatface]

Actually I remember saying that AFTER I was helping the user I can't do two things at once. When I did see that someone wanted help I stopped kicking you to help that person, so in future please don't twist things, thanks.

[leah]

My point is simple: I won't say every time but a lot of the time when I do go into HxHD, I find that staff are there but not there, just sitting afk or dancing on the bars. I often go in, see that this is the case and just leave, which seems to be grounds for them saying I'm never there. I was told by the manager that this is perfectly acceptable, as long as they aren't afk behind the bars, which none of them were. This suggests to me that HxHD staff are only "at work" when behind the bars, which in turn suggests they aren't often at work, as I only seem to see most of them back there if they're socialising.

When the desk changed ownership it was completely reformed.
Many changes occured such as

• The Help Desk is now a social room, however staff are also there to offer help.
• The desk is now much smaller than it previously was which supports the earlier point.

Surely you can't expect staff to be staring at their computer screens 24/7? They may be signed onto msn, or browsing the forum and can look up at habbo for a few minutes before resuming their other activities. Like I said before Staff are not allowed to be inactive behind the bar, but they can't be expected to be alert at ALL times when they're in the room.

When I raised this point, the auto-kicked staff member came back having clearly noticed he was on hotel view and promptly alerted Leah, and together they attempted to justify their inactivity with such promising phrases as "you wouldn't know because you never come here" (clearly not the case as I've explained above) and "you have no evidence" (what, am I supposed to screen record all my time on habbo?).

I wasn't "alerted" by anybody, please don't make comments without proof :S
Out of all the people that visit the desk you are there for a very minimal amount and it is a very rare ocasion to see you in the desk so you are hardly ever there, yes.

Furthermore, Habbic/Scott who was there and had been for a fair while joined in, agreeing with me, at which point the manager suddenly decided that he was on the ban list and needed to be kicked. This may well have been the case, but until he'd bad-mouthed her department she had seemed more than happy to have him there despite the ban, but claimed she hadn't seen him before - never mind the fact that they'd been talking to each other. Other tactics were then employed, such as "there's no point kicking him, he has an auto-reloader" and "this is a chillout room really, we aren't required to work all the time we're here". Does a department which seemingly doesn't have to work if they don't want to really need 11 staff members?

Firstly, the ban is complicated as there have been conditions if you will, set by nvr and every chance he gets he breaks. Which is why he is now permanantly banned. I have kicked him before for ages but he uses a third party reloader which makes it difficult and even impossible to keep him from the room for longer than a few seconds. The fact he uses an auto reloader and the fact the desk is a social room are not "tactics" employed by me at all they are both very much fact and if you read the announcement which came with the change of HxHD you would see that it is now more of a social area than a help desk.

Of course I was cut short on my argument. One does not question the almighty manager, lest one is treated thusly:


Apparently criticism is trolling, no matter how valid.

It wasn't the criticism that was trolling but the aim of your little rare visit to the desk today was clearly to cause arguments and I wasn't going to give you what you wanted.

If you really have any problems with scott's ban, or Staff activity then please make a formal complaint to Sammeth. who is more than aware of your activity in the desk.

[HotelUser]

Before I begin, "you're never in there" is not a valid argument here because I quite clearly am if I can make observations. I'm not there 24/7 of course (as staff were all too glad to point out about themselves without noticing the hypocrisy!) but every time I am in there I notice the same things, and this is over the course of a couple of months now.

Today I was bored so logged on and went to HxHD to see it fairly full - maybe 11 or 12 people in there, including 4 of the staff. Went in and floated around on a pink UFO for a bit because it's fabulous and noticed people weren't really talking, but that there was a small conversation going on between c1t and Habbic about the forum and how to better navigate it etc as the former was a new member.

Needless to say, I'm fairly experienced here so I stepped in to help also, and a full 10 minutes (after one staff member was seemingly auto-kicked for being inactive, suggesting he had been so since well before I arrived) I remarked at how it was the non-staff people in the room helping, one of whom I now understand is banned for being disruptive :S

My point is simple: I won't say every time but a lot of the time when I do go into HxHD, I find that staff are there but not there, just sitting afk or dancing on the bars. I often go in, see that this is the case and just leave, which seems to be grounds for them saying I'm never there. I was told by the manager that this is perfectly acceptable, as long as they aren't afk behind the bars, which none of them were. This suggests to me that HxHD staff are only "at work" when behind the bars, which in turn suggests they aren't often at work, as I only seem to see most of them back there if they're socialising.

When I raised this point, the auto-kicked staff member came back having clearly noticed he was on hotel view and promptly alerted Leah, and together they attempted to justify their inactivity with such promising phrases as "you wouldn't know because you never come here" (clearly not the case as I've explained above) and "you have no evidence" (what, am I supposed to screen record all my time on habbo?). Furthermore, Habbic/Scott who was there and had been for a fair while joined in, agreeing with me, at which point the manager suddenly decided that he was on the ban list and needed to be kicked. This may well have been the case, but until he'd bad-mouthed her department she had seemed more than happy to have him there despite the ban, but claimed she hadn't seen him before - never mind the fact that they'd been talking to each other. Other tactics were then employed, such as "there's no point kicking him, he has an auto-reloader" and "this is a chillout room really, we aren't required to work all the time we're here". Does a department which seemingly doesn't have to work if they don't want to really need 11 staff members?

Of course I was cut short on my argument. One does not question the almighty manager, lest one is treated thusly:


Apparently criticism is trolling, no matter how valid.

It's quite funny you mentioned not to bring up the fact that you are never there. It is a legitimate retort to your claims. I think you're active for 15 minutes maybe once or twice a week. I was in the room when you entered, and when you left. Josh, Leah and myself were active, because we were kicking the banned user, who just so happens to agree that there are problems with the HxHD.

If you had stayed in the desk for even 15 more minutes, you would have seen more activity. There are currently 3 staff in the room, none of which are AFK.

[Hecktix]

I started going into HxHD a lot when I had some free time and I also experienced a room with a lot of people in.. hardly talking.

I think it's stupid, maye it should be renamed Habbox Away From Keyboard Desk - A place to go when AFK...

And of course as usual, you can't make any criticisms without being rudely replied to.

Needs sorting tbh... :rolleyes:

[VelvetClover]

Wow.
Guys, it's habbo...it's meant to be fun don't you think this is all a little bit too serious? Lol
I'm not trying to dictate how this help desk should be run by the way and don't want any arguments, I'm just saying...y'know, it's just a chatsite. Chill guys!

[scottish]

When the desk changed ownership it was completely reformed.

Many changes occured such as

• The Help Desk is now a social room, however staff are also there to offer help.
• The desk is now much smaller than it previously was which supports the earlier point.

Surely you can't expect staff to be staring at their computer screens 24/7? They may be signed onto msn, or browsing the forum and can look up at habbo for a few minutes before resuming their other activities. Like I said before Staff are not allowed to be inactive behind the bar, but they can't be expected to be alert at ALL times when they're in the room.

Thats pretty lame excuse, as you can have habbo open and several other things and still have the ability to see the habbo screen, aslong as you don't ahve a 8.9" monitor or something i'm sure you'll be able to manage and see habbo and MSN/forum etc in same screen.

I wasn't "alerted" by anybody, please don't make comments without proof :S
Out of all the people that visit the desk you are there for a very minimal amount and it is a very rare ocasion to see you in the desk so you are hardly ever there, yes.

I'm what, probably most active member and i concur.

Firstly, the ban is complicated as there have been conditions if you will, set by nvr and every chance he gets he breaks. Which is why he is now permanantly banned. I have kicked him before for ages but he uses a third party reloader which makes it difficult and even impossible to keep him from the room for longer than a few seconds. The fact he uses an auto reloader and the fact the desk is a social room are not "tactics" employed by me at all they are both very much fact and if you read the announcement which came with the change of HxHD you would see that it is now more of a social area than a help desk.

I'm never told about any "conditions" you seem to get different PM's than me and i seem to get told nothing (when the bans for me???)

I don't use an auto reloader, as you said above "please don't make comments without proof :S"

If you really have any problems with scott's ban, or Staff activity then please make a formal complaint to Sammeth. who is more than aware of your activity in the desk.

Again throughout this post you've explained my ban?

Read my previous post and reply please.