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Results 1 to 8 of 8
  1. #1
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    Default Virgin Media Problem...

    Hi. I posted this before but received no help with actually fixing the problem.

    Basically, the problem is that I can't connect to certain websites. I have found two so far. The problem only occurred about 4 to 5 days ago. If I try and go to forums.digitalpoint.com or cmyip.com the connection times out. It happens on my PC and my laptop (using the same router) so it's not a problem with either PC.

    I contacted the owner of digitalpoint forums with my IP, and there were no issues on his side, so I guess it's VM's fault somewhere. The sites worked fine before, now I can only access them via a proxy or VPN which is annoying.

    I've no idea how to fix it - I've tried replugging in my router etc, no use. Hopefully one of you nice people will help me, if not then I'll have to contact VM.

    If this helps then here you go:

    Tracing route to iconofcoil.digitalpoint.com [216.9.35.60]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 6 ms 7 ms 6 ms 10.227.144.1
    3 25 ms 7 ms 7 ms leic-cam-1a-ge82.network.virginmedia.net [82.3.3
    5.185]
    4 12 ms 30 ms 8 ms leic-t3core-1a-ae1-0.network.virginmedia.net [19
    5.182.174.129]
    5 9 ms 11 ms 9 ms lee-bb-a-as8-0.network.virginmedia.net [213.105.
    172.17]
    6 15 ms 15 ms 17 ms 213.152.245.53
    7 96 ms 89 ms 109 ms so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]

    8 89 ms 110 ms 89 ms xe-1-1-0.er2.dca2.us.above.net [64.125.26.178]
    9 90 ms 96 ms 89 ms xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]

    10 97 ms 98 ms 102 ms above-twtc.iad10.above.net [64.125.12.78]
    11 164 ms 165 ms 165 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
    8]
    12 162 ms 163 ms 163 ms 207-67-92-138.static.twtelecom.net [207.67.92.13
    8]
    13 vl98.sndg-cr-1.nethere.net [66.63.128.40] reports: Destination net unreach
    able.

    Trace complete.
    Tracing route to cmyip.com [216.92.198.116]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 7 ms 7 ms 6 ms 10.227.144.1
    3 6 ms 5 ms 24 ms leic-cam-1a-ge82.network.virginmedia.net [82.3.3
    5.185]
    4 6 ms 7 ms 5 ms leic-t3core-1a-ae2-0.network.virginmedia.net [19
    5.182.174.133]
    5 11 ms 9 ms 9 ms lee-bb-a-as8-0.network.virginmedia.net [213.105.
    172.17]
    6 9 ms 10 ms 13 ms lee-bb-b-ae0-0.network.virginmedia.net [62.253.1
    87.186]
    7 18 ms 19 ms 18 ms Tengigabitethernet7-1.401ar4.LON3.gblx.net [64.2
    14.128.37]
    8 121 ms 119 ms 119 ms pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
    7.138.112.146]
    9 * * * Request timed out.
    10 120 ms 122 ms 123 ms cmyip.com [216.92.198.116]

    Trace complete.
    Thanks in advance for any help!

  2. #2
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    Try using the OpenDNS DNS servers, 208.67.222.222 and 208.67.220.220
    Quote Originally Posted by Chippiewill View Post
    e-rebel forum moderator
    :8

  3. #3
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    Quote Originally Posted by Recursion View Post
    Try using the OpenDNS DNS servers, 208.67.222.222 and 208.67.220.220
    Nope didn't work. I don't think it's a DNS problem.

    'The connection has timed out













    The server at forums.digitalpoint.com is taking too long to respond.








    * The site could be temporarily unavailable or too busy. Try again in a few
    moments.

    * If you are unable to load any pages, check your computer's network
    connection.

    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.'

    cri

  4. #4
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    For comparison you can see my traceroutes:

    Code:
    C:\Users\Tom.HOME>tracert cmyip.com
    
    Tracing route to cmyip.com [216.92.198.116]
    over a maximum of 30 hops:
    
      1    19 ms    <1 ms    <1 ms  192.168.2.15
      2    58 ms    99 ms    99 ms  192.168.1.254
      3    41 ms    41 ms    42 ms  host-92-9-224-1.as43234.net [92.9.224.1]
      4    50 ms    83 ms   100 ms  92.31.253.74
      5    52 ms    47 ms    43 ms  xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
      6    45 ms    47 ms    56 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
    3]
      7    44 ms    43 ms    43 ms  above-gblx.lhr3.uk.above.net [64.125.12.154]
      8   160 ms   153 ms   154 ms  pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
    7.138.112.146]
      9     *        *        *     Request timed out.
     10   152 ms   152 ms   162 ms  cmyip.com [216.92.198.116]
    
    Trace complete.
    This looks excally the same and I can't access cmyip.com so its not a problem with your end or anything.

    As for DP:

    Code:
    C:\Users\Tom.HOME>tracert iconofcoil.digitalpoint.com
    
    Tracing route to iconofcoil.digitalpoint.com [216.9.35.60]
    over a maximum of 30 hops:
    
      1     6 ms    <1 ms    <1 ms  192.168.2.15
      2    42 ms    98 ms    99 ms  192.168.1.254
      3    41 ms    44 ms    42 ms  host-92-9-224-1.as43234.net [92.9.224.1]
      4    45 ms    47 ms    52 ms  92.31.253.106
      5   102 ms    44 ms    42 ms  xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
      6    44 ms    43 ms    42 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
    3]
      7   119 ms   116 ms   116 ms  so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]
    
      8   121 ms   116 ms   117 ms  xe-1-1-0.er2.dca2.us.above.net [64.125.26.178]
      9   117 ms   116 ms   117 ms  xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]
    
     10   120 ms   118 ms   118 ms  above-twtc.iad10.above.net [64.125.12.78]
     11   202 ms   195 ms   203 ms  207-67-92-138.static.twtelecom.net [207.67.92.13
    8]
     12   202 ms   199 ms   197 ms  207-67-92-138.static.twtelecom.net [207.67.92.13
    8]
     13   204 ms   196 ms   197 ms  vl98.sndg-cr-1.nethere.net [66.63.128.40]
     14   203 ms   198 ms   197 ms  iconofcoil.digitalpoint.com [216.9.35.60]
    
    Trace complete.
    Mine can ping vl98.sndg-cr-1.nethere.net perfectly fine unlike yours. I'd suggest you try and contact nethere.net to see if there is a problem.

  5. #5
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    Quote Originally Posted by Tomm View Post
    For comparison you can see my traceroutes:

    Code:
    C:\Users\Tom.HOME>tracert cmyip.com
    
    Tracing route to cmyip.com [216.92.198.116]
    over a maximum of 30 hops:
    
      1    19 ms    <1 ms    <1 ms  192.168.2.15
      2    58 ms    99 ms    99 ms  192.168.1.254
      3    41 ms    41 ms    42 ms  host-92-9-224-1.as43234.net [92.9.224.1]
      4    50 ms    83 ms   100 ms  92.31.253.74
      5    52 ms    47 ms    43 ms  xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
      6    45 ms    47 ms    56 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
    3]
      7    44 ms    43 ms    43 ms  above-gblx.lhr3.uk.above.net [64.125.12.154]
      8   160 ms   153 ms   154 ms  pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
    7.138.112.146]
      9     *        *        *     Request timed out.
     10   152 ms   152 ms   162 ms  cmyip.com [216.92.198.116]
    
    Trace complete.
    This looks excally the same and I can't access cmyip.com so its not a problem with your end or anything.

    As for DP:

    Code:
    C:\Users\Tom.HOME>tracert iconofcoil.digitalpoint.com
    
    Tracing route to iconofcoil.digitalpoint.com [216.9.35.60]
    over a maximum of 30 hops:
    
      1     6 ms    <1 ms    <1 ms  192.168.2.15
      2    42 ms    98 ms    99 ms  192.168.1.254
      3    41 ms    44 ms    42 ms  host-92-9-224-1.as43234.net [92.9.224.1]
      4    45 ms    47 ms    52 ms  92.31.253.106
      5   102 ms    44 ms    42 ms  xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
      6    44 ms    43 ms    42 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
    3]
      7   119 ms   116 ms   116 ms  so-0-1-0.mpr2.dca2.us.above.net [64.125.27.165]
    
      8   121 ms   116 ms   117 ms  xe-1-1-0.er2.dca2.us.above.net [64.125.26.178]
      9   117 ms   116 ms   117 ms  xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]
    
     10   120 ms   118 ms   118 ms  above-twtc.iad10.above.net [64.125.12.78]
     11   202 ms   195 ms   203 ms  207-67-92-138.static.twtelecom.net [207.67.92.13
    8]
     12   202 ms   199 ms   197 ms  207-67-92-138.static.twtelecom.net [207.67.92.13
    8]
     13   204 ms   196 ms   197 ms  vl98.sndg-cr-1.nethere.net [66.63.128.40]
     14   203 ms   198 ms   197 ms  iconofcoil.digitalpoint.com [216.9.35.60]
    
    Trace complete.
    Mine can ping vl98.sndg-cr-1.nethere.net perfectly fine unlike yours. I'd suggest you try and contact nethere.net to see if there is a problem.
    Thanks for that post Tomm. So it's just DP... I will contact nethere.net and see if they can help.

    Thanks very much!

  6. #6
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    [QUOTE=Tomm;6026225]For comparison you can see my traceroutes:

    Code:
    C:\Users\Tom.HOME>tracert cmyip.com
    
    Tracing route to cmyip.com [216.92.198.116]
    over a maximum of 30 hops:
    
      1    19 ms    <1 ms    <1 ms  192.168.2.15
      2    58 ms    99 ms    99 ms  192.168.1.254
      3    41 ms    41 ms    42 ms  host-92-9-224-1.as43234.net [92.9.224.1]
      4    50 ms    83 ms   100 ms  92.31.253.74
      5    52 ms    47 ms    43 ms  xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
      6    45 ms    47 ms    56 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
    3]
      7    44 ms    43 ms    43 ms  above-gblx.lhr3.uk.above.net [64.125.12.154]
      8   160 ms   153 ms   154 ms  pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
    7.138.112.146]
      9     *        *        *     Request timed out.
     10   152 ms   152 ms   162 ms  cmyip.com [216.92.198.116]
    
    Trace complete.
    How on earth have you set up your network? The two local IPs it goes through are on two different subnets.
    Chippiewill.


  7. #7
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    192.168.2.xxx is my internal secure network and 192.168.1.xxx is my DMZ or untrusted zone. 192.168.2.15 is my hardware firewall (192.168.1.60 on the dmz)

    [QUOTE=00chips;6026981]
    Quote Originally Posted by Tomm View Post
    For comparison you can see my traceroutes:

    Code:
    C:\Users\Tom.HOME>tracert cmyip.com
    
    Tracing route to cmyip.com [216.92.198.116]
    over a maximum of 30 hops:
    
      1    19 ms    <1 ms    <1 ms  192.168.2.15
      2    58 ms    99 ms    99 ms  192.168.1.254
      3    41 ms    41 ms    42 ms  host-92-9-224-1.as43234.net [92.9.224.1]
      4    50 ms    83 ms   100 ms  92.31.253.74
      5    52 ms    47 ms    43 ms  xe-10-2-0-scr001.log.as13285.net [78.144.2.1]
      6    45 ms    47 ms    56 ms  Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.21
    3]
      7    44 ms    43 ms    43 ms  above-gblx.lhr3.uk.above.net [64.125.12.154]
      8   160 ms   153 ms   154 ms  pair.TenGigabitEthernet7-2.ar5.CHI1.gblx.net [20
    7.138.112.146]
      9     *        *        *     Request timed out.
     10   152 ms   152 ms   162 ms  cmyip.com [216.92.198.116]
    
    Trace complete.
    How on earth have you set up your network? The two local IPs it goes through are on two different subnets.
    Last edited by Tomm; 31-08-2009 at 10:56 AM.

  8. #8
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    Ah ok, makes sense.
    Chippiewill.


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