Bloody Customer Support

[Grig]

I swear a gorilla would be more efficient than those slow idiots at customer support.

I sent in a ticket because they errored me when I tried to merge my UK account, so they said to send in a support ticket. I submitted one 5 days ago and I still get the same message; "This request is awaiting assignment to a help desk operator".

I swear I'll be lucky if they get this done by 2050!

[Moh]

haha. I got a stupid reply today.

Most my important tickets just get closed. I don't even know why they call it Customer Support. To me, customer support should be an instant reply. Not a week.

The good thing is you can reopen it and have ago

[Grig]

I thought it used to be a maximum wait of 48 hours before this news support came in with the merge :S.

How long did you have to wait?

[October]

If it's about the merge, then player support really can't help you much, since that stuff is dealt by HQ.
If they could, then from the amount of complaints about merge difficulties I see on fansites alone, I'd say there is you guys x 10 that sumbitted tickets, which means they're pretty backed up, and with shorter staff than normal, plus I know at least one of them (DeeJay) is in Helsinki right now, so even shorter staffed.

And never a maximum wait, an estimated wait of 2 business days.

[Grig]

Yeh but when it errored me, it did say to contact them :S. They would have at least replied etc. to the ticket, yet it's not even been touched yet!

[Moh]

I submitted mine on the day of the merge. Then the reply I got wasn't helpful at all.

Habbo Support staff are really slacking. Between them all, it shouldn't take so long to reply.

[October]

You'd sumbit to player support and it'd go to the techies in HQ with the thousands of others, most likely, Grig.

@Jack, what was your ticket for? And there isn't that much, a team of less than 10 I believe. Plus, they sorta branch, some does legal stuff with the retros, others credit issues, another bans, etc.

[Kyle]

god i hate waiting ages lol

[Moh]

You'd sumbit to player support and it'd go to the techies in HQ with the thousands of others, most likely, Grig.

@Jack, what was your ticket for? And there isn't that much, a team of less than 10 I believe. Plus, they sorta branch, some does legal stuff with the retros, others credit issues, another bans, etc.

They have no excuse for their customer support. If they can't deal with the demand, then it's their fault, not ours.

[October]

The new system doesn't give a waiting time, not even an estimation. They're fixing the technical problems as best as they can, rather than as fast. Rather slow and perfectly steady than fast and sloppy, messing things up more.
The demand you're pushing *is* technical, is it not?