Habbo wants me to pay $610

[Richie]

Hello,

Thank you for your email.

Recently you purchased coins from a third party website for a discount. Third party sites are not authorized to sell our Habbo coins. You received the goods in the form of Habbo Exchange furni in the Hotel. The reason that site offers the discounted price is because they are using stolen credit cards to purchase Habbo Coins from our website and then reselling them to you. They never have any intention of paying for the coins they purchase, only making a profit. When the real credit card holder sees these charges, they dispute them with their bank. The funds are refunded to the rightful card holders and Habbo.com is never receives payment for these transactions.

In order to have the ban removed from your Habbo account you will need to remit the amount of the transactions to us. The funds must be paid via Money Order, in US funds. The money order should be made out to Sulake.

The total amount needed to remove the ban on your account is:
$610

The Money Order should be sent to:
Sulake Inc
225 Santa Monica Blvd
4th Floor
Santa Monica, CA 90401
ATTN: Credit Department

To ensure proper handling, please include both the Habbo name and the words "PAY OFF" -- either on the Money Order or on an attached piece of paper. If this information is not included the funds will not be applied properly and the ban will not be removed. Once the payment has been received the ban will be removed. If you wish to receive an email notification when this occurs please include that with your payment.

Please note that on our Credits page at www.Habbo.com/Credits it states: "All legitimate ways to buy Habbo coins are to the left. Buying them elsewhere could get you ripped off and MAY get you banned."

Thank you,
Habbo Hotel Credit Department

--
Wendy
Player Support
Habbo.com
Sulake Inc., 225 Santa Monica Blvd
4th Floor Santa Monica, CA 90401

http://www.habbo.com

Reply to this message if we have asked you a question (do not use the Habbo Help Tool to create a new email)

Previous email:

* Habbo name - Darkenemy
* Date of Birth - *REMOVED*
* Email address registered to your Habbo - *REMOVED*
* Name of your ISP - Eircom
* Details of credits purchased - None for a very long time I gain furniture off friends donating
* If you purchased credits by phone, include your phone number - None
* A brief description as to why you are contacting us.

Darkenemy got permanently banned today for 'buying furniture from a 3rd party website'. I have worked 4 years on habbo playing habbo games, winning prizes off fansites & donations, in the process I'm appalled & quite frankly annoyed, if I have said anything on the client that may indicate I bought habbo furniture illegally, I can assure you it was either interpreted wrong or it was a joke.

[Calvin]

Blackmail!

You sure it's OFFICIALLY off them?

[Richie]

Blackmail!

You sure it's OFFICIALLY off them?

Yeah, I emailed them so there's no possible way someone could change it, unless they hacked sulakes email.

[Calvin]

Ignore the question I asked. Just checked the headers and yeah it's off them. Pretty stupid they would expect a teen to pay $610 to get their account back imo.

Got your account banned? Offer the staff some cash and they'll happily unban your account! :rolleyes:

[Mathew]

Lmao.. like they expect anyone to pay that much just to play Habbo. They need to open their eyes to the real world!

[Nixt]

That's hilarious. Question their evidence though, they probably don't have anything solid. Money grabbing maniacs :@

[GoldenMerc]

They can ban when they like, for what they like it says in the TOS

[dbgtz]

who sent that email? As in what was the address. Seems a bit fake considering they said "make it payable to sulake". Surely it would be something like Sulake co limited or some crap.

but lol if its real
"habbo hotel credit department"

[Richie]

who sent that email? As in what was the address. Seems a bit fake considering they said "make it payable to sulake". Surely it would be something like Sulake co limited or some crap.

but lol if its real
"habbo hotel credit department"

thats from the credit department


[email protected]

or something


I only emailed that because thats what it told me to do on the ban page

[Catzsy]

Well if credits were bought from a third party site and those offering them were using stolen credit cards then I see their point although people buying from a third party site might not realise that is what they were doing. I think that if this was the case then just leave it banned.