Strange phone call from "dell"

[Richie]

I got a phone call from "dell" today my suspicions were it was another company trying to snare me into a scam but what was really strange was, there was no catch and the guy on the phone knew all of my details, from my order number to my computer model. What was strange is, although he knew most of my details he didn't know my address or email. The man who had a strong voice from the states claimed that a number of dells motherboards had problems with them and wanted to fix them now to stop the computer having problems in the future. I can't seem to get through to dell Ireland and if this is some scam company trying to nick my decent motherboard and replace it for a crappy one, that is a serious offence. The man said a technician would call out some stage next week and replace the motherboard in the comfort of my own home. Surely if this is another scam it's a serious problem because they're meeting and greeting their victims.

I asked what sort of computers may have corrupted motherboards and I caught these few amongst the 10 or so:

Xps 3000 (Mine)
Alienware


Should I be alarmed? Has anyone else bought a computer from dell recently? have any of you heard any news regarding this?

Chat with a dell rep online.. what the hell

09:11:30 System You are now being connected to an agent. Thank you for using Dell Chat
09:11:30 System Connected with Joyce_Serrano
09:11:38 Joyce_Serrano Welcome to Dell US Chat! My name is Joyce and I will be your Dell.com Sales Chat Expert. I can be reached at [email protected] or via voicemail at 1-800-379-3355 Ext-2160085. How can I help you today?
09:13:05 Richard Hello, I can't seem to get through to dell.ie, I got a strange phone call today from a man from the states claiming to be part of dell. He said my xps 3000 which I ordered 6 months ago has a corrupted motherboard and will be sending someone out next week to replace it. Should I be alarmed?
09:16:15 Joyce_Serrano Glad that you chatted in today! Thanks for that info.

Sorry for three posts if a mod could merge that'd be great, I contacted dell Ireland on the phone and dell didn't seem to be much help, they basically said they didn't ring me. So I have a man coming out next.. who isn't from dell, that wants to fix my computer which isn't actually broken. Should I call local authority's?

[redtom]

If they didn't have your address then how is the guy coming to come to your house?

[Richie]

If they didn't have your address then how is the guy coming to come to your house?

I was stupid enough to think it was dell considering the had all my additional information even the correct serial which was on my desktop, so either dell has leaked information or they have been hacked. I just received an email from "the scam artist" the email address is [email protected] and they told me if I need any help contact them on 02871303045. I am so annoyed I very really fall for these scams and I had my suspicions I even quizzed the rep about my warranty and he told me when it expired and how much it would be to renew. So dell have definitely leak my information if it isn't them. If worst comes to worst I will contact the police and seek legal advice from a lawyer and possibly take action against dell. The only people who would know this information is myself and dell and I haven't discussed it with anyone other than dell over the phone.

[Richie]

http://news.cnet.com/2100-1044_3-999555.html dell has done it in the past so could it be legit or could a scam artist be using this to their advantage?

[Agnostic Bear]

THE FIRST GOOGLE RESULT FOR 02871303045 IS A THREAD CONFIRMING IT IS LEGITIMATE

[Catzsy]

I would say 'scam'. Did their telephone number come up or was it 'unavailable'? I always ask them for a number to
check their authenticity. We have the 'we have detected you have a virus on your computer scam' from people claiming to be from microsoft regularly. @Agnostic Bear - the email was probably from the rep who did the online chat.

[Richie]

I would say 'scam'. Did their telephone number come up or was it 'unavailable'? I always ask them for a number to
check their authenticity. We have the 'we have detected you have a virus on your computer scam' from people claiming to be from microsoft regularly.

Yeah we get that too but this was weird, they knew everything about the computer I ordered including the serial code. The number did show as unavailable which raised my suspicions.

[Recursion]

THE FIRST GOOGLE RESULT FOR 02871303045 IS A THREAD CONFIRMING IT IS LEGITIMATE

LMAO. That's quite funny.

Richie, always Google the phone number, it's extremely difficult to fake a number should they ring you and generally a quick Google search will help you out.

It's legit. Of course, you could phone that number to confirm it.

[Catzsy]

Yeah we get that too but this was weird, they knew everything about the computer I ordered including the serial code. The number did show as unavailable which raised my suspicions.

LMAO. That's quite funny.

Richie, always Google the phone number, it's extremely difficult to fake a number should they ring you and generally a quick Google search will help you out.

It's legit. Of course, you could phone that number to confirm it.

Please see my edit. The email probably was legit and as a result of the 'online chat' and nothing to do with the phone call. If it came up as unavailable I would be suspicious.

[Richie]

LMAO. That's quite funny.

Richie, always Google the phone number, it's extremely difficult to fake a number should they ring you and generally a quick Google search will help you out.

It's legit. Of course, you could phone that number to confirm it.

I'm so confused, I rang dell on three on three occasions today and they confirmed it was a scam. They actually advised me to contact the police. The number I supplied above was actually sent in an email, they rang from a private number.