Have not received competition prize. Advice?

[Daltron]

I just remembered I won a Clearasil comp last year and Sulake was meant to email me asking for my postal address and they never did. I asked Powertoo during the time of the comp when I would receive the email and she said wait a little longer.


http://www.habbo.com/groups/382180/id (See the sticky noting runners-up get a small prize)

http://www.habbo.com/articles/2954-c...and-runners-up

In the terms and condition it says this:

Judging Criteria: Originality and creativity on the best question asked to the VJ will win
Prize Determination: 13:00 hours AEST on Thursday 19th August, 2013 at the offices of the Promoter.

Notification: By email on Monday 30th August, 2013.
Claim Period: Within 21 working days of the Notification.

I still have not received any email notification and thus the claim period has not begun.

I have emailed customer support today but given their track record in understanding very basic questions I have posed it does not look hopeful. Has anyone been in a similar situation where they have not given a real life prize and remedied the problem with Sulake somehow?

- - - Updated - - -

The prize pack is only worth about 20 AUD so I am not overly bothered about not getting it, but I am bothered that it appears Sulake is trying to sweep it under the rug, they removed links to the article too it took forever to find..

AND they have not selected a winner for the second major Clearasil competition so I am not sure what happened.
http://www.habbo.com/articles/2966-terms-and-conditions-habbo-clearasil

[Hannah]

Habbo was bad enough when badges were manually handed out, let alone real life prizes. x_x

I think the best you can do is keep at Customer Services, bothered or not there's principle involved.

[Jazz]

I agree with @Shortages;

You just have to keep pushing them until they reply with something moderately relevant. They're a big(ish) company and should stick to their word, not well scam?

[Yawn]

u can get sense out of powertoo and she seems considerate and understanding

[lawrawrrr]

Happened to me before all this modern stuff happened - after 30 days has passed they just close them all and refuse to do anything, so I wouldn't keep your hopes up. If they are scamming prizes though, that's quite bad and could probably warrant a proper report on it coughnewscough

[Kardan]

When I won a real life prize, I didn't get the email either. I ended up sending a message through the help tool asking my message to be forwarded to the hotel manager - and they did just that. Got an email from him later that week - but a lot have things have changed since then, so who knows.

[karter]

powertoo would understand just offline message her

[Hidden]

LOL yeah I won a pair of trainers back in 2009 and they robbed them but I didn't even appeal because I couldn't care less. It was worth like £70.

[MKR&*42]

Yeah can't you try and take legal action if they refuse to give you your prize for any decent reason. I obviously don't recall Sulake's T & Cs but I'll be highly skeptical if there's actually a clause which allows them to just not give you prizes.

But yeah least 3/4 people in this thread have claimed they haven't received a prize and you are pretty much owed it, so I guess legal action is an option eventually.

[user130523]

Yeah can't you try and take legal action if they refuse to give you your prize for any decent reason. I obviously don't recall Sulake's T & Cs but I'll be highly skeptical if there's actually a clause which allows them to just not give you prizes.

But yeah least 3/4 people in this thread have claimed they haven't received a prize and you are pretty much owed it, so I guess legal action is an option eventually.

legal action over a 20 AUD clearasil prize pack... that will be hilarious

@hidden wth what make of shoes were they? i'd have been right up there asses about it