Habbo Charging Extra?

[joshuar]

Yes that happened to me! I had to text STOP to 87050 and then it stopped. I shall be having words with Sulake

[Detox]

I rang a certain number (cant remember what it was) and that was supposed to have stopped it. I have invested a lot of money in their company and i do not expect to be treated in that way.

[Steven]

Just ask for a full refund. because if you were to sue habbo and shut them down. what would we do? No more habbo

[Detox]

Why would i shut them down?
Its not like they took a lot. Yeah Habbo isnt much fun right now with the scripting and the bannings for no reason but i am not that desperate as to try and get it shut down.

[Detox]

Yes that happened to me! I had to text STOP to 87050 and then it stopped. I shall be having words with Sulake

How long ago was this and have you had a reply yet?

[alexxxxx]

6 words,that will always get them to reply, ofcom and 'my local trading standards office'

LOL - Its true, they should be shaking in their boots about trading standards...

[Detox]

Has been more than 48 hours and no reply. Why do I have a feeling that I will not get a reply?

[Dan Williamson]

Well Keep Trying Mate Try Using An Email Like This Your Free To Use It if You Wish:

Dear Sulake/Habbo
I Have Encountered Problems With Your Credit Line Which I Have Found Has Ended Up Charging me 90 Pounds For 10 Habbo Credits Which I Find Is Cause For Concern. Also This Ordeal Has Brought To My Attention The lack Of Interest In Any Of My Former Emails I Have Send In The Last Few Days. So I Wish For A Full Refund For The 90 Pound Call Which Obviously Should Have Cost only A Mere £1.00. And As I Do Not See It In The Terms And Conditions That You Allow Theft Of Some Sort Off Peoples Phones If I Do Not Get A Refund Soon I Will Have To Take Some Sort Of Legal Action Against Sulake Which May Cause In You Losing A Lot More Than 90 Pound So Please Just Pay Back The Money In Writing This Email I Regard that This Whole Problem May Not Of Been Sulake Or Habbo's Fault It may Have Been A Glitch In The Credit Line But Still I Expect For People To Be Warned If There Is A Glitch In The Credit Lines Like There Has Been In The Past. So Please Sort My Problem Out Or As I Have Said I Will Consider Taking You To Court..

Thank You To The People Who Have Taken The Time To Read This.

I Hope It All Gets Sorted Out Very Soon!

[Eamonn]

you dont have to get your parents to do it you can pretend to be your parents ! rarr !

[fdb]

Well Keep Trying Mate Try Using An Email Like This Your Free To Use It if You Wish:

Dear Sulake/Habbo
I Have Encountered Problems With Your Credit Line Which I Have Found Has Ended Up Charging me 90 Pounds For 10 Habbo Credits Which I Find Is Cause For Concern. Also This Ordeal Has Brought To My Attention The lack Of Interest In Any Of My Former Emails I Have Send In The Last Few Days. So I Wish For A Full Refund For The 90 Pound Call Which Obviously Should Have Cost only A Mere £1.00. And As I Do Not See It In The Terms And Conditions That You Allow Theft Of Some Sort Off Peoples Phones If I Do Not Get A Refund Soon I Will Have To Take Some Sort Of Legal Action Against Sulake Which May Cause In You Losing A Lot More Than 90 Pound So Please Just Pay Back The Money In Writing This Email I Regard that This Whole Problem May Not Of Been Sulake Or Habbo's Fault It may Have Been A Glitch In The Credit Line But Still I Expect For People To Be Warned If There Is A Glitch In The Credit Lines Like There Has Been In The Past. So Please Sort My Problem Out Or As I Have Said I Will Consider Taking You To Court..

Thank You To The People Who Have Taken The Time To Read This.

I Hope It All Gets Sorted Out Very Soon!

The abuse of the shift key in that letter would be enough to put most people off reading it i'm afraid.

As for jumping on the "i'm taking you to court and getting you shut down" routine, take a moment to consider that it would be you with limited funds against Sulake who have considerably more, how would you feel if you went headfirst into a court battle only to discover that the problem was only a temporary glitch and would have been sorted out soon enough anyway, leading to the case being thrown out and leaving you with a very large solicitors bill?

The first thing you need to do is read the T&C's carefully including any small print to see if there's anything there that would suggest needing to unsubscribe from that service, if there isn't anything and you're absolutely sure you didn't just buy more credits and forgot about it, then send a polite email stating your problem and if it can be resolved promptly, there's no point sending a letter full of empty threats and angry words, it wont help matters at all.

Please also bear in mind that your email isn't the only one that Office staff recieve, they do get literally 1000's every week and it takes time to go through them all, it's only a small company and not Microsoft.