Prize Pick-Up

[Josh]

We aren't discussing normal protocol fgs! But yes, the winner should be posted in the thread.

1337 post.

[Samantha]

Was just looking at the competitions winners page. one hasn't been paid in March or May one of them. Ilicksheep.. , why hasn't this been paid? As ilicksheep.. is now dandelion on the forum.


But regardless of that, a new system should be worked out at least.


And josh i dont know what protocol means btw

[Josh]

She obviously didn't ask and set up a date/time for the pickup. This is why a PROMOTED PRIZE PICK UP DAY should be organised that everyone knows about and come pick up some long lost prizes they've won. I seem to be repeating myself.

[Samantha]

But the problem with that is Josh I was on holiday last week and I won a competition - I couldn't possible come on Habbo if I won a HC prize. And what if a collection day was set in that week what would happen then?

I don't think a collection day is a very productive idea. I'm sure it was tried before, or was going to be tried, but say the collection day is the first Monday of every month. What if someone can't come for that? Also, I wouldn't want to wait a month for a prize.

[Josh]

..................................

Of course, you can set up to collect your prize like normal protocol, they need need a prize collection to get rid of the backlog. If they can't get to that, they can simply send a PM and catch them on Habbo the next day. Common sense...

I think you're just dragging this on longer than it should be. I would personally close this thread but I'm not sure on protocol on closing your own thread.

[Samantha]

They do not need a prize collection. Firstly, all they need to do is be more consistent on sending PMs. Then they should ask for their Habbo name to see if it different. They should put the Habbo name and the forum name in the winner thread. That way they definitely know who they need.

I think what they should do, is something like a prize collection day, but be a bit more lenient.
Go back to a few months back to the first person who hasn't been paid the prize, and work their way up. If they see them online when they are I honestly think they should consider giving some prizes out then.
For one it should be quite important to distribute prizes. If not, some people may not want to participate again.

So I see where you're coming from. But I don't think a collection day should be set as such. If you get me.

[Josh]

HotelUser and (I think) you said just the rep would take a long time to do and then you want them to work up from the bottom?

[beth]

you can't always blame staff, you kinda have to be proactive in these things, should put an expiry date on prizes.
e.g: you have til the 5th of blahblah to collect yr prize. that's what happens irl.

staff shouldnt have to hunt people down.

[Samantha]

I didn't say the rep would take long to do but I see where you're coming from based on the fact many people will have been waiting a good part of a month for their rep and they still don't have it.

I think they should work up from the bottom for the Habbo based prizes. It would help a little I think. Yes people may get aggitated as they are waiting, but it's better than nothing if they had an actual system.

Maybe they could do hours?

Say on Monday, they could do a prize collection between 7-8pm BST which could change throughout the week, providing they were available. An announcement could be made surely to ensure people know about it. Maybe you could force people to read it so they know and they don't have an excuse?
And maybe you could extend it for Saturday and Sunday.


And also. The competition backlog has got worse now. I think since the HxSS I have won 3 competitions, I have had 3 months of VIP (including HxSS) and currently waiting for another month. Last month when I won, they were distributed straight away. I have noticed it is really the client prizes that need to be distributed a bit quicker.

So like I said above for the time etc.


Bethie - Staff should be more consistent on PMing people. Like Josh said he won 3 competitions and got no PM so had no idea.
Even if the prize is stricly forum based a PM should still be sent.

I think an expiry date should be set. But also I think staff should PM them at first. Then check up with them approximately a week before expiry date if they haven't replied or anything. I myself think that is fair.

Also just realised something you put Bethie - agreed about that bit about 5th of blah. The lottery is like that irl. Yeah I know Habbo isnt the lottery but its a nice idea for an expiry.

[Inseriousity.]

That's the issue. I won 3 competitions and the problems both managers had, combined with eachother and I never got PMs for any of them. I think this has created the backlog there is right now. That is why we need a promoted, broadcasted over the forum day. This isn't a thread on the normal protocol which is perfectly fine, this is about removing the backlog.

You never got PMs for any of them because of a mistake in the spelling. You're the exception in the rule, not the norm - the norm being that every winner gets a PM. All we can really do is apologize for that and try to promise that it won't happen again but mistakes can and do happen, I'm not going to pretend they don't.

I think the competition threads should say the winner in each thread. You know a few days after? And a pm as well would ensure the process is more fluent.

We tried this for a couple of days but it doesn't really make the process more fluent as you'd be adding an extra responsibility to that process. The Competitions Winners thread is therefore far more efficient to redirect people to when people ask 'have I won?' etc.

Was just looking at the competitions winners page. one hasn't been paid in March or May one of them. Ilicksheep.. , why hasn't this been paid? As ilicksheep.. is now dandelion on the forum.

You've highlighted another problem. Name changes. We can't keep track of every name change that happens around the forum, it's just not possible. Only yesterday Hayley (hazthe****222) said 'oh btw this... 'Life's Love Lost - hayleyxs - etc etc I don't want the HC Sofa, I'll just have the rep' Not too sure when that competition was, I think it may be August/September but name changes are a nightmare!

Yes you're right, we do need a new system and I will be explaining the 'Prize Collection Day' system. This doesn't mean that you have to be on that day or you don't get a prize as that would be unfair. Alternative times can be worked out, it's just if you want your prize, you know for 100% definite that you will be able to get it on said date rather than crossing your fingers and hoping you'll bump into me or I'll bump into you. I'll go into more detail when I have this banner from the graphics dept! Much love to them3