HxHD

[Mrs.McCall]

Or they found the zombie cure

Well done HxHD for increased traffic.

Tell you what, it's a shame whoever was in responsbile for HxHD traffic recently wasn't in charge of Motorway traffic. Getting around would be a helluva lot easier.

[Josh]

In the old days :boohoo::boohoo: there used to be regular giveaways with the HXHD being used as the entrance. This was pretty popular. Also I do feel it is a hard task to keep a help desk popular these days even if it was staffed 24hours a day! I often think think that it could be utilised as a tech desk too as the problems that lots of habbos have is sorting out phishers, viruses etc etc. There used to be a brilliant site (habtech?) to help out with tech problems which closed so maybe Habbox could consider expanding it's safety section by telling habbos exactly how to get rid of the viruses etc and recommending software that could help. I cannot think of anybody more dedicated than David as far as HXHD goes and I am pretty sure he and his staff do their best.

Tech issues should always be part of the staff's duty but do they actually know about tech issues? No offence, but I can imagine someone asking, "How do I get rid of a virus?" And then getting a response like, "We only deal with Habbo or Habbox related issues, sorry."

[Alex3213]

Tech issues should always be part of the staff's duty but do they actually know about tech issues? No offence, but I can imagine someone asking, "How do I get rid of a virus?" And then getting a response like, "We only deal with Habbo or Habbox related issues, sorry."

You're absoloutely right, I think it should be part of staff's duty. I do try to answer these questions, however as I have always believed it is part of a staff duty, ever since I became staff in January 08.

[Shar]

I agree with you Josh. It's a help desk after all. Staff should try to help with various issues to the best of their abilities.

[xxMATTGxx]

Tech issues should always be part of the staff's duty but do they actually know about tech issues? No offence, but I can imagine someone asking, "How do I get rid of a virus?" And then getting a response like, "We only deal with Habbo or Habbox related issues, sorry."

I actually remember back in the day that when you used to have an interview to get a job at an help desk. One of the most common questions was: "How do you get rid of a keylogger", they may not be so much popular these days and people may not get infected by them as much as they used to. But knowing such technical issues would be ideal if anyone does come in asking if they need help on how to get rid of a virus etc.

[Alex3213]

I actually remember back in the day that when you used to have an interview to get a job at an help desk. One of the most common questions was: "How do you get rid of a keylogger", they may not be so much popular these days and people may not get infected by them as much as they used to. But knowing such technical issues would be ideal if anyone does come in asking if they need help on how to get rid of a virus etc.

Again, you're right. When I was a Team Leader I know that I had to ask questions all about it (hehe I actually never got an interview, very perculiar) and I had to do it with normal staff as well. It came to a shock that a lot of them didn't know how to work out things like that and I think it's an area which needs to be focussed on.

[immense]

guess who interviewed the current managa

yours truly

[Mathew]

I actually remember back in the day that when you used to have an interview to get a job at an help desk. One of the most common questions was: "How do you get rid of a keylogger", they may not be so much popular these days and people may not get infected by them as much as they used to. But knowing such technical issues would be ideal if anyone does come in asking if they need help on how to get rid of a virus etc.

The only question on the application is "How do you get a trading pass?" which is the most horrible, generic and pointless question they could possibly choose.

When I was a Team Leader I know that I had to ask questions all about it (hehe I actually never got an interview, very perculiar) and I had to do it with normal staff as well.

Awww so cute
I remember my HxHD Interview and yeah, one of my questions was how to get rid of a keylogger

guess who interviewed the current managa

yours truly

You're the one to blame!

HxHD was busy last night cos' everyone was logging on to see how empty it was!

[Roxy]

I remember when I was hxhd staff, there used to be a stickied thread which had information about tech issues and answers to common questions such as how to get rid of a keylogger. It was pretty useful and if not all staff are aware of what to do / there's a lot of questions like that being asked itd be useful to bring it back.

[Shar]

When I was doing interviews for staff, we had a question on viruses (trojan I think) and anti-virus programmes. I think it was something like what is it and how do you remove it.