So I ordered..

[Describe]

So I ordered three pairs of plain joggers for lounging about the house with from Fruit of the Loom on Amazon on the 24th of December and they were apparently shipped out on the 3rd of January. I hadn't received them so I was quick to leave negative feedback when they emailed me complaining about what I had written. They proposed that if I changed my negative feedback to a more positive view or removed it completely then they would re-send the product and refund half of the original price. I emailed them back agreeing to this and received the reply:

Hi Joey,

Thats fine, we will get them sent out on special delivery for you and we will refund half the amount of your order aswel.

If you do receive the first order of jog pants you are more then welcome to keep them aswel.

Many Thanks
Chloe

What annoys me is Chloe's abuse of the English language because 'aswel' isn't a word. Has anybody else ever experienced an online store emailing you back when negative feedback is left?

[dirrty]

omg lol "abuse of the english language". and no, i haven't experienced the latter part, but i presume they're doing that because feedback is very important considering it can sway other customers buying from them.

[Jacob]

I don't think they want the feedback to effect their 'image' I suppose as a company. I've never actually experienced a situation like this though and I find it quite interesting on how they proposed you to change or remove the feedback.

[Neversoft]

Out of all the hundreds of things I have bought online I think I have only left negative feedback once or twice and no seller has gotten in contact with me afterwards. Probably because they knew they deserved the feedback left. Usually if I don't receive an item or whatever I just email the seller and ask them what's going on or get them to give me a refund.

[Chris]

Well at least you get 2 pairs if the other one does eventually arrive. ;D

[Misawa]

Simple: get the goods and then leave negative feedback.

[RyanDOT]

To be honest, I personally think all products sold from companies should be sent by special delivery because it's more secure. I purchased some stock from China and I have to say, the support is disgusting. I had to wait a good few days to get the correct answer...

[qaxzsw]

ahaha i agree with someone above, when you recieve it leave the negative feedback!

[Describe]

Well at least you get 2 pairs if the other one does eventually arrive. ;D

That's what I was thinking but then again there is the fact that both might never arrive.

Simple: get the goods and then leave negative feedback.

Do you think I should only leave feedback when I've received the product or am I right in doing what I've done?

To be honest, I personally think all products sold from companies should be sent by special delivery because it's more secure. I purchased some stock from China and I have to say, the support is disgusting. I had to wait a good few days to get the correct answer...

Good luck with that, I've had enough trouble with British suppliers.

ahaha i agree with someone above, when you recieve it leave the negative feedback!

I may, it might improve their future customer relations.

Received this from Amazon:

Dear Customer,

Greetings from Amazon.co.uk.

We are writing to confirm that we have processed your refund in the amount of £13.63 for your Order 202-6178038-3991513 from Print Wear Clothing.

This refund is for the following item(s):

Item: Pack Of 3 Heather Kids Joggers - Size: 12-13
Quantity: 1
ASIN: B0042L4JHS
Reason for refund: Account adjustment

The following is the breakdown of your refund for this item:

Item Refund: £11.13
Shipping Refund: £2.50

[rnix]

Size 12-13 D: how skinny are you :L
or are you 12/13? :L