Why do so many threads in Feedback get closed?

[Hecktix]

Oh hey, sorry for suggestions sounding like I'm giving you orders?

At the moment your grave in this thread is as deep as mine, get out whilst you still can.

I'm going nowhere mate, I've done a lot for Habbox to get into this position and I'm not going to waste it. You think any suggestion you make must be listened to by management and if we don't listen you kick off, if you act like that in life off this forum then good luck to you 'cause you're gonna get nowhere.

---------- Post added 02-02-2011 at 12:37 AM ----------

^ Adding to that. Most of the posts in that thread were fine. There was only one wittering person who was ruining it. Interestingly, constructive posts like mine seem ignored while posts coming from members causing friction get a bit too much attention

I apologise for missing your post Gomme, when members cause friction it tends to be those who get replies as they seem to do everything to grasp our attention their way and unfortunately it works. In regards to the rep thread being closed, I imagine Jin closed it because he wasn't going to change his mind and didn't want users to waste their time replying.

[Chippiewill]

You think any suggestion you make must be listened to by management and if we don't listen you kick off,

No, but it's incredibly annoying when you don't acknowledge the suggestion and give a reason for rejecting it.

[HotelUser]

Just because a thread has changed topic does not mean it 'had run it's course' and just because it's discussing the way you handle things doesn't mean it isn't my place.

I think the reason the V6 thread might have given off such a hostile impression was that it really did have so much misguided conversation and criticisms based off rumours even months old in some places or originating from people who really only know small fragments of what's going on. It would have really only been prominent if you'd known the full story behind what had/has happened with version six and as you could imagine it's quite frustrating - we want to to release it as fast as we can, and with the best quality too.

[Jin]

No, but it's incredibly annoying when you don't acknowledge the suggestion and give a reason for rejecting it.

Actually I have to agree with Oli, it seems that its always about your opinion and it seems you become very sensitive if we disagree with it.

[Slowpoke]

No, but it's incredibly annoying when you don't acknowledge the suggestion and give a reason for rejecting it.

To be fair, they don't have to give reasons every single time. It doesn't happen in the real world. A lot of members seem to be over-sensitive at the moment

[GommeInc]

I apologise for missing your post Gomme, when members cause friction it tends to be those who get replies as they seem to do everything to grasp our attention their way and unfortunately it works. In regards to the rep thread being closed, I imagine Jin closed it because he wasn't going to change his mind and didn't want users to waste their time replying.

But as a feedback thread it shouldn't be closed when there is no appropriate answer. It's common courtesy to give an answer and result - it does wonders for staff-customer relations, or in this cases member-staff relations.

[Hecktix]

No, but it's incredibly annoying when you don't acknowledge the suggestion and give a reason for rejecting it.

We don't have to give you reasons, this isn't a democracy, we could say no because we simply don't like it. We do what is best for Habbox. I'm not here for you to like me, I couldn't care what anybody thinks about me apart from my colleagues and those in charge of me. Myself, Matt and other General Managers authorise changes to this organisation based on what we believe is best for this organisation and if we don't think your suggestions will be beneficial we will not take them on and we don't need to justify this, as we're the management - if this site was run in a different way this would be entirely different but it's not. Habbox listens to a lot of user feedback (moreso in the last 18 months) and in some ways this has shot us in the foot by making users like you think you rule the place.

Gomme, if you check through feedback most threads aren't closed if they haven't been answered (unless they have already been answered in different threads recently).

[Slowpoke]

But as a feedback thread it shouldn't be closed when there is no appropriate answer

This however, I do agree with

[Jin]

But as a feedback thread it shouldn't be closed when there is no appropriate answer. It's common courtesy to give an answer and result - it does wonders for staff-customer relations, or in this cases member-staff relations.

What you deem appropriate isn't really the question here?

In the rep thread people asked why admins have 50 rep power.

Lets take a step back from how trivial this matter is in the first place.

I quite clearly answered that question, I quite clearly answered why matt and oli said what they did, I quite clearly stated I wasn't going to change it.

What more is there to say in that thread? 9 pages of abuse and insults?

[Hecktix]

Sorry for the movement of this thread, it was moved by someone who wasn't aware only the thread starter could reply!