Why do so many threads in Feedback get closed?

[FlyingJesus]

A floor manager at Sainsbury's doesn't OWN the shop but that has no bearing on their superiority over customers when it comes to the running of the place

[AgnesIO]

As the Assistant General Manager (Staff) it is my job to manage the Habbox complaints systems appropriately, it is also my job as AGM (Staff) to ensure feedback for the forum (and any other department I may be involved in at the time as this varies depending where MG the other AGMs and Jin want me working) is responded to appropriately, all on behalf of xxMATTGxx and Jin. Likewise for any other Assistant General Manager in terms of their departments and of course the same is said all round for MG.

Oli, I never questioned what your job role is, I just think you sometimes talk for other members of staff when it isn't your role to do so.

ON THE OTHER HAND; it is superb that you do actually reply to feedback threads, and giving you credit it, you are exceptionally good at answering threads quickly

[Hecktix]

Oli, I never questioned what your job role is, I just think you sometimes talk for other members of staff when it isn't your role to do so.

ON THE OTHER HAND; it is superb that you do actually reply to feedback threads, and giving you credit it, you are exceptionally good at answering threads quickly

I thank you for your positive comments Dom However, what I reply to will usually depend upon where Jin/Matt have asked me to work as the job varies, for instance recently I've had to be quite involved in HabboxLive with Matt and Martin to make necessary changes in search for improvement. I do what Jin/Matt ask/expect me to do, even if it seems i'm an all round dogs body

[AgnesIO]

A floor manager at Sainsbury's doesn't OWN the shop but that has no bearing on their superiority over customers when it comes to the running of the place

I never questioned this FJ

[GommeInc]

Nice to see rep has been reduced to a fairer limit. It's nice to know that the concerns were listened to and changed. Argument over

[Robbie]

Threads get closed because management don't like being disagreed with and ram their points down your throat and lock the thread and any threads on the same subject because they don't want to be proven wrong. Of course, GM aren't going to say that.

The excuse of people 'insulting' - well, erm, isn't that what happens in an argument usually? If they're getting too heated, warn or infract them, ban them from feedback for a couple of hours or something, but closing the thread is completely counter-productive and just winds people up more, and those that want an argument or discussion with other members and with management can't do because management can't control a few members who get a bit personal.

To me this comes down to the 'over-protectiveness' of Habbox which I have seen as a problem for a while. Who cares if people are arguing their point fairly, that's what the feedback forum is for, to give feedback... Again, warn or infract posts that get personal. I didn't see anything too bad with the v6 thread. People are obviously and rightly annoyed that we've not had the new site we've been promised since like Summer 08?

As a Site Coder, I'd see management post about how much "progress" was being made when I knew full well nothing was being done. Obviously I can't say this is the same now but I'm thinking it's going to take longer because Superman doesn't want to work with anyone else. This thread isn't about v6 anyway so I'll leave it there.

Oh my final point; the General Manager is too weak and is probably the weakest I can remember, hence why Oli comes across as so 'tough' or 'involved' and acts like he 'owns habbox', because the General Manager will only pop in to threads now and then with replies no longer than a few sentences that make no sense because he doesn't want to upset or annoy anyone, or show the favouritism that can sometimes be seen. Especially in the staff "cliques".

Bye.

EDIT: Also you're always moaning about wanting more posts, leaving threads open would give you them x

[Chippiewill]

Oh my final point; the General Manager is too weak and is probably the weakest I can remember, hence why Oli comes across as so 'tough' or 'involved' and acts like he 'owns habbox', because the General Manager will only pop in to threads now and then with replies no longer than a few sentences that make no sense because he doesn't want to upset or annoy anyone, or show the favouritism that can sometimes be seen. Especially in the staff "cliques".

I never got why Oli is the one who replies, I know Matt is often busy but it'd be great, as the GM if he could be a little more active. That way he won't get 'out of touch' as it were, not that he is at the moment though.

[Robbie]

I never got why Oli is the one who replies, I know Matt is often busy but it'd be great, as the GM if he could be a little more active. That way he won't get 'out of touch' as it were, not that he is at the moment though.

It was the same when Garion was AGM too.

[Callum.]

some replies are golden. not sure whether it was because i was younger or not, but old management seemed much better.

[Hecktix]

I never got why Oli is the one who replies, I know Matt is often busy but it'd be great, as the GM if he could be a little more active. That way he won't get 'out of touch' as it were, not that he is at the moment though.

Habbox has never really had a General Manager who's forte was posting around the forums including feedback, nvrspk4 was good at it and Matt is one of the most active GMs in term of time and posting. The amount of stuff Matt has to do behind the scenes is unreal, I know that because it's me that forwards a lot of it onto him therefore in some areas he has to trust the AGMs to sort it all out, after all we are his Assistants. Everything I usually post in feedback is the opinion of myself and Matt combined as we usually discuss these kind of topics as and when they come up, if Matt's not busy he'll put a post in but a lot of the time he will be replying to PMs, checking up on things in departments, sorting out emails etc. He will usually be one of the first to reply to complaints however. I think any claims that Matt is a weak GM couldn't be much more wrong, I wouldn't be able to last in the job of General Manager because as people can clearly see, I will happily get heated in a discussion which is fine in my current position as it's not really a position that needs to be liked however the General Manager needs to be a neutral figure and this is something I massively respect MattGarner for, he assesses each situation he comes to with fairness, equality and honesty and it is Matt that shapes the work of all three AGMs. Just because he chooses not to be a huge face on the forum, doesn't mean he's not a huge face elsewhere, I know on Habbo Matt has a huge presence which is something that barely any former General Managers had. It's not the hugest issue he doesn't post around on the forum, because he isn't out of touch as you said however I don't think he'll be getting out of touch because I never stop talking in terms of MG