Virgin Media 20MB to 30MB

xxMATTGxx · 03-02-2011, 05:44 PM

Originally Posted by Stephen

Because they are very sly. Apparently, for upgrading, we lose our loyalty discount. I have been with them for 10 years since NTL and I don't see how upgrading my service makes me any less loyal.

"Upgrade from 20Mb to 30Mb broadband for no extra monthly cost, just a one-off payment of £30."

And that's under the existing customers page, so what the hell are they playing at.

Stephen! · 03-02-2011, 05:45 PM

Originally Posted by xxMATTGxx

"Upgrade from 20Mb to 30Mb broadband for no extra monthly cost, just a one-off payment of £30."

And that's under the existing customers page, so what the hell are they playing at.

Yeah. The woman on the phone told me the upgrade is classed as taking out a new service, therefore the loyalty discount is reset. Or something (She was Indian).

Either way I'm not too fussed. £3 extra isn't bad for a 50% speed increase.

xxMATTGxx · 03-02-2011, 05:46 PM

Originally Posted by Stephen

Yeah. The woman on the phone told me the upgrade is classed as taking out a new service, therefore the loyalty discount is reset. Or something (She was Indian).

Either way I'm not too fussed. £3 extra isn't bad for a 50% speed increase.

Even so, unless it's in the very small print (I haven't read) they shouldn't really be charging you extra.

Stephen! · 03-02-2011, 05:47 PM

The guys on the VM forum are saying there is something about it in very, very small print on the back of the letters that they sent out (I didn't get one).

Markeh · 03-02-2011, 05:49 PM

Won't be upgrading then. We've had NTL since the dial-up years. Not going to lose our loyalty discount for that.

Stephen! · 03-02-2011, 05:53 PM

Just phone up and see what you get. It varies for each person you talk to as they offer you different deals. If you don't like it then just call back a few hours or a day later.

xxMATTGxx · 03-02-2011, 05:53 PM

I can't seem to find the bit of information about the monthly price going up because it states it wouldn't do in the main text, ASA anyone? LOL

N!ck · 03-02-2011, 06:10 PM

Hmm, would this work for me? Currently on a 9 month student contract paying £20 per month for the 20Mbps (no phone line or any of that, just internet).