HxHD Changes

[Gemma]

I agree with Ben saying that without the ss role staff may become bored, and with hxhd you're just doing the same thing over and over again. however, I do think the changes are ok, I just hope staff don't lose motivation.

and oli, I'm sure that there are plenty of staff who aren't too happy about these changes, but I really doubt they'd talk to you; throughout this thread when someone has told you their opinion you have just been totally rude. heck, I was always scared to express my opinions otherwise I'd have to look forward to a nice long argument with you. just accept others opinions because youre not making habbox look the best.

[Catzsy]

Why not wait and see how it pans out? There is just a lot of assumptions whether it will or won't at the moment which is a waste of emotional energy imho. If it works great - if it doesn't then
re-evaluate, say, after a month. A lot of hard work seems to have gone into this proposal so give it a chance.

[scott]

I agree, all credits should be used to the full potential in other departments and not used for other ones, we practically waste everything we get on HxL.

what?

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager (for example) does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Second, the events. If there is going to be events going on more regularly then surely the actual help side will deteriorate? For example, when the Saturday Night Quiz is taking place the focus is on that and if anyone comes in for help (which is pretty hard anyway due to the room usually being full) I can guarantee that they will not be helped or sidelined.

Other than that I love the changes and the increased Room Moderation and new system sounds really good. Great Job!

Generally though for them to come onto Habbox in the first place they'd need to have used Habbo? They would have a general idea on what to do and I guess they'd be there to better answer questions about their department and stuff rather than offering a lot of help

To add to this, I really admire Dinasaw doing some giveaways at 1am etc... but what time is that for other countries? In Australia, that was 11am so I would have been at school, along with lots of other aussie habbo players so there is one whole country gone. It'd be best to do the big events on a weekend or something similar.

We are trying to cater for every timezone, I've done 2 giveaways at 1-3am gmt and there have been 2 at UK times. 1-3am was for our American/canadian users as it's near enough their evening at that time. Like Grig said he will be doing an early one for the aest timezone on Friday!

[Ajthedragon]

I agree, all credits should be used to the full potential in other departments and not used for other ones, we practically waste everything we get on HxL.

I have also always said try do really push for international times, I mean I don't think there is a single international staff member left there. International people will NOT be applying for HxHD due to the fact that they don't even know what it is because it is always dead during their times. For HxL it is easier as we have quite a few internationals, but maybe someone needs to stay up later one day or two and do some big event then, and I will guarantee you, that the desk will become better. I remember for times during the AU peaks it was just myself and Josh sitting in a dead desk.

Also, it's not only about maintaining old people, but getting new ones interested in the Habbox brand, and by new people coming to Habbox and being interested, that's how it will succeed in the future, when all the old farts (like me :p) leave.

I have to say I haven't seen any Rare Values or News events. These could be just quiz's about habbo rares or current affairs. Although this isn't recently, it has been a few years since I remember there being a RV's one. I know the HD has gotten better, but I agree these should be more widespread, as I for one do not and will not listen to HxL.

[ChickenFaces]

I'm glad we're having changes don't get me wrong we're just making the wrong ones in some respects and it could potentially cause a ton of problems. If I do recall You guys got really mad simply because a teleporter in the room was moved or something like that. I've seen the screenie boys and the reaction from management wasn't pretty. Can't even post it because of the naughty language that was said and I don't feel like censoring it out.


@Grig you're right. There's never anyone in the desk at around 8pm my time, sometimes even earlier.

[Hecktix]

I agree with Ben saying that without the ss role staff may become bored, and with hxhd you're just doing the same thing over and over again. however, I do think the changes are ok, I just hope staff don't lose motivation.

and oli, I'm sure that there are plenty of staff who aren't too happy about these changes, but I really doubt they'd talk to you; throughout this thread when someone has told you their opinion you have just been totally rude. heck, I was always scared to express my opinions otherwise I'd have to look forward to a nice long argument with you. just accept others opinions because youre not making habbox look the best.

I'm still pretty confident not many HxHD staff agree with the changes I admit I'm not the easiest person to get along with sometimes but I'm not the only person pushing these changes through and people have been free to talk to both Martin and Lizzy and all staff feedback is generally positive - you clearly haven't read this thread, these changes have been put through based on staff opinion (eventually).

---------- Post added 24-02-2011 at 12:26 PM ----------

I'm glad we're having changes don't get me wrong we're just making the wrong ones in some respects and it could potentially cause a ton of problems. If I do recall You guys got really mad simply because a teleporter in the room was moved or something like that. I've seen the screenie boys and the reaction from management wasn't pretty. Can't even post it because of the naughty language that was said and I don't feel like censoring it out.


@Grig you're right. There's never anyone in the desk at around 8pm my time, sometimes even earlier.

To be fair to whoever moved that, Matt and I were pissing around in the first place so I would hardly call whoever moved it a rights abuser.

[Mathew]

Read to 17 and couldn't be bothered reading the last two, sorry.

My thoughts:

Nothing to work towards. I lost motivation as I got one report for the two months I had been there (No offence to David and Lizzy who had been busy). I like helping Habbox, I like helping new users but I also like something to work towards and the changes made here don't really help that. And now, I did read the post saying you're staff, do work or be fired or something really really unprofressional posted by Oli. Of course you'd work, but now there is nothing to actually push you to achieve better hours, I can imagine more people resigning quickly. I reached superstaff as I thought it'd be something new and then I was like... now what?

Secondly, all staff having rights? Uhm. Password leakers turned trashers. Go into the room in the middle of the night with rights and you can do whatever you want with it without anyone knowing. One password leaker (before the new system using wired was introduced) leaked it many times before they turned themselves in. It's okay if it was the password being leaked as that can changed regularly. How are you going to track down the person who trashes it?

I would post a comment regarding how unprofessional two staffmembers were earlier in the thread, but I won't.

@Mathew - Stop saying it's full. You can't just cut off 12 hours (or w/e you do) and say it's full.

I suppose that's the problem here, not enough people from other time zones; if Habbox caters for the majority then I'm happy, especially when I say something like that with humour :rolleyes:

I do agree with the rest of your points though, you've hit the nail on the head about rights.

[Hecktix]

To be fair to whoever brought up the international point, think it was Grig or Wiizzz it's a fair point. HxHD has no international staff at the minute and this has been highlighted as a problem that Help Desk Management will be looking for a resolution to.

[Mr-Trainor]

I have to say I haven't seen any Rare Values or News events. These could be just quiz's about habbo rares or current affairs. Although this isn't recently, it has been a few years since I remember there being a RV's one. I know the HD has gotten better, but I agree these should be more widespread, as I for one do not and will not listen to HxL.

As for Rare Values events, this is something which myself and Dan hope to begin soon .

[HotelUser]

As long as the more community events actually happens and isn't overlooked and procrastinated things might work out. If that's not done though this is going to tank horrendously.

I agree with Ben saying that without the ss role staff may become bored, and with hxhd you're just doing the same thing over and over again. however, I do think the changes are ok, I just hope staff don't lose motivation.

and oli, I'm sure that there are plenty of staff who aren't too happy about these changes, but I really doubt they'd talk to you; throughout this thread when someone has told you their opinion you have just been totally rude. heck, I was always scared to express my opinions otherwise I'd have to look forward to a nice long argument with you. just accept others opinions because youre not making habbox look the best.

Excellent point, I know a great deal of staff end up resigning from the department because they say they're bored. Moreover the super staff rank has been an element of HxHD for years and years and I do think this change is meddling where unnecessary. There's a reason Super Staff get rights and Normal Staff don't. Mostly trust and proven ability to get the job done. I couldn't begin to fathom how disastrous it would have been if we had given some normal staffmembers over the past year rights.