Wish I never went with t-mobile!

[Moh]

My contract is £25 a month and one month I paid them a month in advance. So they skipped a months payment, but then the month after they tried to take out £50 out my account, even though I only owed them £25.

Anyways, they tried to take £50 out, which I only had enough for the £25 and my bank refused it. I then got charged £10 by my bank for having insufficient funds and then T-mobile charged me £5 for missing the payment. T-mobile then tried again a few days later, giving me another £10 bank charge and £5 fee.

So yeah, T-mobile have cost me £30 for their mistake, the bank charges have made me unable to pay for the contact and now t-mobile have cut me off.

Wish I stuck with orange

[xxMATTGxx]

Have you even tried contacting them to solve the issue?

[Recursion]

You shouldn't pay them a month in advanced when they haven't generated the invoices etc yet then.

Not their fault, it's your fault and you need to contact them. T-Mobile aren't a credit card company, they'll take your money when they want it at the end of your bill, no sooner, no later.

EDIT: T-Mobile and Orange are also the same company now, under Everything Everywhere, so gg.

[Moh]

Have you even tried contacting them to solve the issue?

I went in and they said they couldn't do anything until it's been paid off

You shouldn't pay them a month in advanced when they haven't generated the invoices etc yet then.

Not their fault, it's your fault and you need to contact them. T-Mobile aren't a credit card company, they'll take your money when they want it at the end of your bill, no sooner, no later.

EDIT: T-Mobile and Orange are also the same company now, under Everything Everywhere, so gg.

When you pay them in advance, it credits you account. So when your payment is due, they take it from that I think.

But now I'v paid them in advance, they're wanting all my payments in advance.

How is it my fault for making sure that my account is funded? It's their system thats doing the calculations.

[redtom]

There not mind readers they don't know when or how you want to pay unless you tell them. If you paid in advance they will think this is what you want to do every couple of months.

[Moh]

There not mind readers they don't know when or how you want to pay unless you tell them. If you paid in advance they will think this is what you want to do every couple of months.

Doesn't work like that. The system automatically charges you at the end of the month. During the month, your account will have an "invoice" that needs to be paid by a set day. On that set day, it will be marked as outstanding, unless I have already paid then it will use the money I previously paid. So no matter what day of the month I pay them, it still only uses that money at the end of the month.

[Stephen!]

I have been doing this with my VM contract and it works fine. That's what the payment system is there for.

[Jssy]

That sucks and to the person that said t-mobile and Orange are the same I'm sure its only for signal. I love Orange it's such a great network.

[redtom]

t-mobile, orange and three will eventually all be exactly the same there in the process of merging.

[Recursion]

That sucks and to the person that said t-mobile and Orange are the same I'm sure its only for signal. I love Orange it's such a great network.

On 11 May 2010 the new parent company of the merged Orange UK and T-Mobile UK brands was announced as "Everything Everywhere". [...] However, behind the scenes, the two brands will be run by one company

Same company, different brands.