Just thought I'd let you all know that the help team are always busy and take ages to reply because they get around 700 tickets a day. I know this because I made a appeal 6 days a go and one today and their was a 4300 difference to the ticket numbers D:
On a bright note - I still think MOD's are useless.
Results 1 to 5 of 5
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Why the help tool team takes ages to reply.
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04-08-2011, 10:01 PM #2
eugh their support is crap. I waited like 15 days for one request and like 6 days for another to get a useless response that didn't even help.
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04-08-2011, 10:14 PM #3
- Join Date
- Oct 2005
- Location
- Spain, Valencia
- Posts
- 20,492
- Tokens
- 3,575
- Habbo
- GoldenMerc
Well if they get that many support tickets they need to hire some more support staff
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05-08-2011, 06:28 AM #4
Content Design Manager
HabboxLive Senior DJ (Erin)
Hmm I sent in a support ticket, and after 11 days it just dissapeared and the thing wasn't fixed. I understand that they are probably super busy, but yes if they're that busy they should hire some more staff
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05-08-2011, 07:30 AM #5
On that note, i'm sure they have over 100 employee's working for customer support (seeing it's an international company), and that's roughly 70 tickets a day (at 100 employees)
Could be faster.
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