Introducing Support Staff?

[GoldenMerc]

It would still be far more efficiant if the admins had it on a plate to decide e.g let me write it up for you ;

Username ~ xxROSSJxx
Ban date ~ 4/12/12
Ban reason ~ Multiple infractions (6 infractions)
Reason for unban ~ The user has been using the account xxROSSYJxx for 2 years and has proven he is a good and contributing member of the forum, he hasn't had any infractions since the ban and should be considered to be unbanned.

Obviously then the admins can quickly check it over and unban then the support staff can write unbanned etc etc etc
Ross

[Inseriousity.]

Well unless tickets are 6 pages long for each one, I don't really see how it would be more efficient. All they'd be doing is doing the exact same thing in different places.

[GoldenMerc]

Not entirely, it would save around 5-10 mins per ticket, plus give the community another / better role

[Mr-Trainor]

It's certainly not a bad suggestion, and nice of you to share it . However, I'm wondering whether it could actually work well if it was put in to place, and I'm not really sure it would be that beneficial because as mentioned above, tickets are already replied to within a reasonable amount of time.

[GoldenMerc]

Yes but look at the roles Habbox offers, DJ, forum mod i could go to ch, hffm for them? obviously a completely different community but people do it if they can't get a job on here, it brings more excitement etc. Plus getting the community involved which is what Habbox is about.

[Inseriousity.]

The community doesn't need another job title. There've been a few failed attempts by general management in the past to create jobs for the older more-respected members of the community but they have essentially been pointless and removed because of it. I don't mind new roles but there has to be a function to them that would keep them worthwhile to the staff who are doing it and Habbox overall. I do not think sparing 5-10 minutes is worth enough.

As for the current roles, I wonder how many people have walked into hxhd and asked for a job. I wonder how many people have besieged the hxl request line asking when dj apps are gonna open. just because you've been there, done that, got the t-shirt doesn't mean that we need to create new unique roles to get people interested.

[GoldenMerc]

The roles braught in were horrible, boring and repetitive e.g Councill ~ it wasn't really worked correctly, it could have worked but it didnt.
The welcome forum commity (?) ~ just was boring.
5-10 mins depending on how many support tickets can lead up to hours though which can be used elsewere.

[Inseriousity.]

Going through admin tickets isn't boring and repetitive?
5-10 minutes can add up to hours if they are left for a long time but as it's done everyday, I wouldn't say there's much problem with that happening.

[GoldenMerc]

So say if 10 support tickets came through, thats like a hour and a half spare for admins. I wouldn't say its repetitive to be fair, i'd enjoy it.

[xxMATTGxx]

So say if 10 support tickets came through, thats like a hour and a half spare for admins. I wouldn't say its repetitive to be fair, i'd enjoy it.

The amount of tickets Habbox gets on a day to to day basis isn't that much really.