Moderation seems to be a massive issue on Habbo

[MKR&*42]

I got a reply off a mod on the hotel the other day and the spelling and grammar in it was so bad, they used no capitals, spelt something completely wrong, put 1 instead of one and they did something else too!

The mod's grammar is actually appalling, it seems as if they just rush these messages (when they don't use automatic ones) and don't really pay attention to what is being typed. Here's a message that someone got from a mod;

'you will be unbanned, please accept out apologies. try agian in 5 min'

Failure of capital letters, spelt 'again' wrong and no full stop after min. Tbqh, they should have said minutes.

Shocking quality.

[October]

It does, and I think Inari is an ex-staff member now. If you went to the 'sulake logo' and the list of all their staff, press ctrl + f then type 'notmiceelf' and it will take you to his name on that page.


Inari isn't under the sulake logo - she's under the .com 'flags', near the bottom - and it shows that she's ex-staff member.

Stop basing everything off of Puhekupla's staff page, it's inaccurate.

Inari is still Habbo staff, notMiceElf even confirmed it for me last week. As I said already, there are a lot of Sulake staff that don't need to use the hotel.

And again, there is more than just three UK staff members................

[MKR&*42]

Stop basing everything off of Puhekupla's staff page, it's inaccurate.

Inari is still Habbo staff, notMiceElf even confirmed it for me last week. As I said already, there are a lot of Sulake staff that don't need to use the hotel.

Inari isn't staff fgs >.< She genuinely isn't... But if you want to believe something else, fine. There is always the possibility that she changed her name though.

And yes, I know there's a lot of sulake staff that don't need to use the hotel - didn't I say that first?

And who are you to judge how inaccurate that is :S I'm sorry but unless you are somehow some kind of genius/geek and know every staff member there is, then you can't really have a say about how inaccurate these sites are.

[October]

Inari isn't staff fgs >.< She genuinely isn't... But if you want to believe something else, fine. There is always the possibility that she changed her name though.

And yes, I know there's a lot of sulake staff that don't need to use the hotel - didn't I say that first?

And who are you to judge how inaccurate that is :S I'm sorry but unless you are somehow some kind of genius/geek and know every staff member there is, then you can't really have a say about how inaccurate these sites are.

Here's your proof. Besides, she's been on my list since she joined, I know from fact that she hardly ever logs in, even before the merge.


And because I used to help update their staff page, I know how it works.
It's highly outdated and inaccurate, it doesn't even have ninjaneemah on it.

[MKR&*42]

Here's your proof. Besides, she's been on my list since she joined, I know from fact that she hardly ever logs in, even before the merge.


And because I used to help update their staff page, I know how it works.
It's highly outdated and inaccurate, it doesn't even have ninjaneemah on it.

'As far as he knows' - is he saying "Oh yes, she definitely is"? No... That's what he thinks. And considering he isn't a CEO or whatever, he's not going to know 100% is staff and isn't. :S

And how on earth can it be inaccurate, it was immediately updated when 0rca left the hotel? and immediately updated after the merge - you can't say it's outdated...

And Idk what 'she hardly ever logs in' has to do with it :S

[October]

'As far as he knows' - is he saying "Oh yes, she definitely is"? No... That's what he thinks. And considering he isn't a CEO or whatever, he's not going to know 100% is staff and isn't. :S

And how on earth can it be inaccurate, it was immediately updated when 0rca left the hotel? and immediately updated after the merge - you can't say it's outdated...

And Idk what 'she hardly ever logs in' has to do with it :S

He works in the same building as Dani does. The as far as I know is him stating that nothing has changed the last he knew, a.k.a if she suddenly didn't work there it's news to him.

Quit protecting Puhekupla so much. How come Grecian9 isn't on it then, hm? not even elf is on that page in fact. They update the staff page with what is easily confirmable.

She hardly ever logging in means she's never needed to be online much, at least on that account. She did various other things like moderation and player support, and she does a mess of office work too. Domokun still works for Habbo and she hasn't logged in over a year.

On the Puhekupla staff page it says CheshireCat* is still Habbo staff, he hasn't logged in in over a year either.

It also doesn't list DoeLee, elkah, or gandalfthegray.

[MKR&*42]

He works in the same building as Dani does. The as far as I know is him stating that nothing has changed the last he knew, a.k.a if she suddenly didn't work there it's news to him.

Quit protecting Puhekupla so much. How come Grecian9 isn't on it then, hm? not even elf is on that page in fact. They update the staff page with what is easily confirmable.

She hardly ever logging in means she's never needed to be online much, at least on that account. She did various other things like moderation and player support, and she does a mess of office work too. Domokun still works for Habbo and she hasn't logged in over a year.

On the Puhekupla staff page it says CheshireCat* is still Habbo staff, he hasn't logged in in over a year either.

It also doesn't list DoeLee, elkah, or gandalfthegray.

Current staff- Sulake:

Grecian9 - Advertising, manager of global campaigns. Gg?
notmiceElf - Designer, Graphic designer

... They clearly are on there, which page are you looking at? :S

Ok, I still don't remember starting a conversation about how often staff log in? I did say that some staff work for Sulake and don't go on the hotel.. and like only 3 were English.

I'm so confused, by how off-track we're getting.

Btw, the fact you know the real names of these staff members is quite pathetic and sad, Js.

xox

[October]

I'm only correcting your assumption that certain staff are gone.

[Dopiefreak]

I think companies are just looking to plod along in the current economic climate. Sulake has enough staff to just about handle their support and moderation, and that is good enough for companies these days, unfortunately.

I feel that Habbo's target audience aren't the sort to talk with their wallets either, which doesn't entice a company to improve. The sort of people who would be bothered by Habbo's moderation are the people who are already sucked in to the game, so annoying these people really doesn't matter as they are already sucked in and won't stop until they're bored. If you have a bad customer support experience in real life, you don't go back to that company, on Habbo Hotel you do. This doesn't give Sulake any motivation to splash out £200k per Hotel to recruit 10 new mods.

[GommeInc]

Should the quality of moderation and customer support continue to decline (if that's even possible), it's likely players will start to question whether the site is even worth using anymore and may stop playing altogether. Who wants to play a game with a poor standard of customer support and a lack of communication between staff and users? Do you see what I'm getting at here?

There's a business quote that I have as the basis of my business assignments at the moment, by a Mr. Patrick Leonard which says:

"Customer service is very important ... this means spending extra time with the customer because it is in your long-term interests as a business to sow the seeds to generate future business."

He makes such a huge point - customer service, especially for online businesses like Habbo, rely on constant contact with the customer and in order to keep them using the service it is incredibly important to listen to the customer and treat them as important in order to keep doing business in the long-term future. At the moment Habbo/Sulake is only interested in the short-term, the immediate monetary transactions between Habbo and the gullible fools giving them money for virtual furniture they can lose at any time.

This won't make Habbo have a good reputation for new and current customers. Moderators are the face of the organisation and Sulake, for some unknown reason, have hired apes or brain dead drones to moderate their services when they should have hired people - people with personalities and good customer skills with teenagers, who are socially changing and capable members of society.

I'm amazed Habbo is still going. I would rather it closed up shop. They're ridiculous. I got all I needed to know when that moderator/member of Habbo staff used to moderate one of the forums on here and she was clearly thick, or was being controlled by Habbo to say daft things and lack a personality of her own, with basic common sense. For Habbo to be good, the owners need to grow a personality and use the service. What's the point owning a social game and not be social yourselves?