The help desk can act as a lounge whether it's called a lounge or not so I've never really supported the idea of it changing. I still think there's demand. Despite the guides and whatever else they've brought out, it's still ten times easier to have a face-to-face contact with someone who can explain it properly.








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Still, I don't think the room size is a massive issue; the staff limit probably is though and I do agree with your post, Scott.





