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  1. #11
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    Were they not set up by someone from here?

    Go with an actual company folks.

  2. #12
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    Quote Originally Posted by Chippiewill View Post
    I'd have actually recommended against simplex webs, I had several issues with a recent domain renewal where I had to ask them at the time to process the renewal after their system failed TWICE, once a couple of days before expiration and then again the day after, and then I come back recently to fiddle with the name servers and it appears their system for some reason decided that I'd never renewed it so I had to submit a third ticket. Apart from domain renewal everything else they do is flawless but I normally wouldn't expect to have to send in three support tickets to sort out a domain renewal that I'd paid for several months in advance.
    I do apologise for the inconvenience. Can you kindly send me the ticket ID's so I can check that everything was dealt with in the correct procedure?

    ---------- Post added 19-01-2012 at 02:41 PM ----------

    Quote Originally Posted by GoldenMerc View Post
    I find simplex really poor service actually, they offered me a package said they could move all my reseller stuff over, then once i paid they went the opposite way. wouldn't go near them
    I think I've explained this before -- you were on an unmanaged VPS with no control panel and expected us to move multiple websites over from a cPanel based server. No web host will do this for free, please understand that.

    ---------- Post added 19-01-2012 at 02:42 PM ----------

    Quote Originally Posted by Adamwingie View Post
    Were they not set up by someone from here?

    Go with an actual company folks.
    I'm sorry, what do you consider an "actual" company? What about our 2 and a half year old UK limited company that serves over 4,000 customers is not "actual" - do let me know and perhaps I'll be able to understand where you are coming from.


    Thanks folks .
    Last edited by HarrySX; 19-01-2012 at 02:42 PM.

  3. #13
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    Oct 2005
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    GoldenMerc

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    No i was on a Reseller, Your live supported directed me to a VPS said yeh yeh we will move it over, once i paid. Then boom, you start becoming a 'Habbo company' again, really disapointed.

  4. #14
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    Quote Originally Posted by GoldenMerc View Post
    No i was on a Reseller, Your live supported directed me to a VPS said yeh yeh we will move it over, once i paid. Then boom, you start becoming a 'Habbo company' again, really disapointed.
    I don't think you quite understand what's going on yourself here -- you expected us to move a few websites from your reseller to an unmanaged VPS that has no control panel. We aren't in the wrong, if anything, you were lacking understanding in how servers work.

    "Habbo company" again - can you elaborate? We're a very successful company with a hugeclientèle. "Habbo companies" don't get that. We're different.

    Good luck with your next provider.

  5. #15
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    Quote Originally Posted by GoldenMerc View Post
    No i was on a Reseller, Your live supported directed me to a VPS said yeh yeh we will move it over, once i paid. Then boom, you start becoming a 'Habbo company' again, really disapointed.
    I don't think you got what Harry said;

    I think I've explained this before -- you were on an unmanaged VPS with no control panel and expected us to move multiple websites over from a cPanel based server. No web host will do this for free, please understand that.
    You moved from a cPanel reseller, to an unmanged VPS. No host will move you from a cPanel reseller to an unmanaged VPS with no control panel for free, I should know, I tried

    Although, The live support DOES sound misleading, however it could of been a misunderstanding?

  6. #16
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    Quote Originally Posted by Jackabee View Post
    I don't think you got what Harry said;



    You moved from a cPanel reseller, to an unmanged VPS. No host will move you from a cPanel reseller to an unmanaged VPS with no control panel for free, I should know, I tried

    Although, The live support DOES sound misleading, however it could of been a misunderstanding?
    If I recall correctly, GoldenMerc gave the live chat operator the understanding that he would be purchasing cPanel with his VPS. As such, we did what a lot of hosts wouldn't do and offered a free migration service if he did indeed choose cPanel (which we usually don't do without a server management plan).

  7. #17
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    Teabags

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    I'd go with 1&1 personally. For domain and hosting.

    superhappy.


  8. #18
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    Quote Originally Posted by HarrySX View Post
    I'm sorry, what do you consider an "actual" company? What about our 2 and a half year old UK limited company that serves over 4,000 customers is not "actual" - do let me know and perhaps I'll be able to understand where you are coming from.
    You can spout ****e all you want, fact is you're not an actual company.

    Namecheap, GoDaddy, name.com, 123-reg, 1&1

    all reputable companies.

  9. #19
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    Quote Originally Posted by Adamwingie View Post
    You can spout ****e all you want, fact is you're not an actual company.

    Namecheap, GoDaddy, name.com, 123-reg, 1&1

    all reputable companies.
    That's quite a sweeping statement. Why do you think we're not an actual company? I'm genuinely interested into why you think this.


  10. #20
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    Quote Originally Posted by Adamwingie View Post
    You can spout ****e all you want, fact is you're not an actual company.

    Namecheap, GoDaddy, name.com, 123-reg, 1&1

    all reputable companies.
    You do knowSimplexWebs are a registered company? right?

    Like to see a Habbo Seller be an actual registered company..

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