Help Tool Changes

[xxMATTGxx]

I can still send/see links. >_>

Looks like good updates though!

I don't think they have put the changes into affect as the new habbo way isn't here yet I don't believe.

[Mathew]

I was dubious about the linking thing right from the start, but it is actually really useful and I couldn't imagine having to return to the primitive method of having to type the link out! Earn the right though? Oh for goodness sake, it's a game...

[Pigperson]

Sounds good

Will

[xxMATTGxx]

When we started tweeting together in February it was clear our customer service was not to your satisfaction. So hearing your feedback clearly I started completely overhauling the system with the help of some very dedicated staff. Here is what we have done:

Talent Improvement: The Sulake staff focusing on your satisfaction is now 50% new, 50% very experienced. We took one of our best senior managers and asked her to step in to help. We hired experienced game service people. And native speakers in every language you speak. Your service center in Madrid is like the UN it is so representative of our Hotels.

Talent Improvement II: I asked @Habbo_Rishell to join us. She has built the very effective systems at some of the biggest gaming names in the business (EA, Zynga, Disney). She and the Madrid staff immediately got along and started overhauling big things as well as small.

Habbo Way: The old Habbo Way read like a weird list of prohibitions written by a paranoid introverted Engineer. Biggest community value was password protection. We overhauled them and made them living, real Values. You will be able to see what Habbos value - and have a guidance system for building a community. And it will be clear when you are out of bounds.

Links/Autobans: The automatically generated tickets that Mods were getting needed serious attention, and that included systems designed to stop link spamming. We were auto generating tickets and mods were banning and some of it was not perfectly tuned. So we are dismantling and improving that. Link spamming and contextually incorrect automatic warnings are not good service. We are fixing it.

Ban/Mute: We were banning people for using bad language essentially. So we have reworked our system where lesser offenses will be muted for a decent period of time and you get banned for stealing or serious problems. Mute means you can go in and create things, you just can't communicate. And you can't just relog in. YOU are muted. Basically our lower level admonishment goes from "we take your account" to "sit there and think about it." Huge improvement in consistency with offense to punishment.

Helpers: I can't say enough about this. It puts the large part of helping, content filtering and peer policing in the hands of the community. It is the core of the service now. I'm proud of the work that has been done on it.

All of this is coming to you basically now. We start this week with Habbo Way, next week with Mute, Week after with full Helper rollout, etc. Its here. Its real and we want your feedback. Thanks for sticking with us and we'll see you in the Hotel.

http://tweetmore.net/tweets/61e1b12bdddb355a