Helpdesk feedback

[CrazyLemurs]

finishes---
@LiquidLuck.; staff of the month is almost independent of hours done, as I've had SOTM twice this year and my hours have been around 6-7 each week. I get the feeling I got SOTM simply because Draven (TheJokerEffect) had won it the previous month and could not twice in a row.
@Absently; yes kelly we do talk about them (albeit in the applications thread, not on Skype or something else with live chatting) to make sure we agree. Being 100% honest, Cassie is a LOT meaner than me when looking at applications, but in my experience we take on 3 good staff and before 3 months have passed 2 of those have already left; letting in allows a greater number to succeed, even if the percentage is the same. I did some analysis of the triallists we had when Charlie and Sophie were still here, and of 25~ we took on over the space of 3-4 months, only 5~ were remaining at the end. That is a pretty sad statistic, to me

To those moaning (Kardan I think?) about the SNQ last week: it was also the host's first time. He was a little resistant to the suggestions made in the room (which I repeated in private after we finished) but eventually took them on board. I believe we should try and have seniors+ (or just staff with experience like Sianness and TaylorSwift) sit in on the SNQs of new staff just to make sure things are going okay. I've always supported staff that aren't denominationally (wat) higher but still more experienced helping. I also checked his questions the night before (as it was rushed) and the finished set were a lot clearer and varied than what we started with. I personally apologise for the error(s), as it was my responsibility to have things correct.

@ideas for events the person who suggested a room with a teleporter in which links to hxhd seems to me like an invaluable idea and I dislike you for thinking of it before me It could be used as a second help desk, where staff can sit and host an event and receive weekly requirement times (say 1 minute spent hosting the event = 1.5 minutes added to their time) whilst doing something a little more interactive. I'd like to see what the community can come up with for the kind of game/s held in here.

Also an apology from me: I've been pretty lazy recently and fallen asleep at the front sometimes (yes thanks kyle for the screenshot) as I've been busy with revision for my exams irl. I promise to work a lot harder now that I'm back as senior to show that I deserve it and that I actually give a crap, as people have questioned that before!

[Absently]

finishes---
@LiquidLuck.; staff of the month is almost independent of hours done, as I've had SOTM twice this year and my hours have been around 6-7 each week. I get the feeling I got SOTM simply because Draven (TheJokerEffect) had won it the previous month and could not twice in a row.
@Absently; yes kelly we do talk about them (albeit in the applications thread, not on Skype or something else with live chatting) to make sure we agree. Being 100% honest, Cassie is a LOT meaner than me when looking at applications, but in my experience we take on 3 good staff and before 3 months have passed 2 of those have already left; letting in allows a greater number to succeed, even if the percentage is the same. I did some analysis of the triallists we had when Charlie and Sophie were still here, and of 25~ we took on over the space of 3-4 months, only 5~ were remaining at the end. That is a pretty sad statistic, to me

To those moaning (Kardan I think?) about the SNQ last week: it was also the host's first time. He was a little resistant to the suggestions made in the room (which I repeated in private after we finished) but eventually took them on board. I believe we should try and have seniors+ (or just staff with experience like Sianness and TaylorSwift) sit in on the SNQs of new staff just to make sure things are going okay. I've always supported staff that aren't denominationally (wat) higher but still more experienced helping. I also checked his questions the night before (as it was rushed) and the finished set were a lot clearer and varied than what we started with. I personally apologise for the error(s), as it was my responsibility to have things correct.

@ideas for events the person who suggested a room with a teleporter in which links to hxhd seems to me like an invaluable idea and I dislike you for thinking of it before me It could be used as a second help desk, where staff can sit and host an event and receive weekly requirement times (say 1 minute spent hosting the event = 1.5 minutes added to their time) whilst doing something a little more interactive. I'd like to see what the community can come up with for the kind of game/s held in here.

Also an apology from me: I've been pretty lazy recently and fallen asleep at the front sometimes (yes thanks kyle for the screenshot) as I've been busy with revision for my exams irl. I promise to work a lot harder now that I'm back as senior to show that I deserve it and that I actually give a crap, as people have questioned that before!

i'm pretty sure (in the bold) used to be a requirement, unsure why it's no longer in place as it's pretty much a necessity :S

[CrazyLemurs]

I see, I don't remember that being a rule. I think now it definitely isn't a rule, but it's worth reinstating to ensure things go smoothly. I can offer to co-host with newbies, too, so that they're a little less intimidated by things @Absently;

[LiquidLuck.]

The feeling I get is that the manager couldn't care one bit about HxHD. I can't remember whether he was promoted to manager or whether he got the job through applications but I'd love to know what his ideas are to improve HxHD and how he's going to carry them out.

He applied for manager when apps were open, didn't get it but then was senior and apparently had the second best app for manager back then.

I don't think anyone's mentioned this yet, but I've just been going through the thread again and noticed members saying hours were a chore. It's possible that, me and @zebbadi; (as well as @Cassiieee; and @CrazyLemurs could potentially think of other ways staff could gain minutes/hours instead of literally just sitting behind a desk just pushing space and enter for God knows how long.

Things like hosting the SNQ, that could be awarded with minutes if the staff aren't getting up to their minimum or just want a little extra to boost them up the leader board. Hosting an event in the room, providing we have an event area and they know how to play/host etc. posting around the forum perhaps? Stuff like that could help those who think of it more of a chore.

I know a few departments have award systems in place like HabboxLive - perhaps this could be brought to the Help Desk and a variety of things could be awarded for (even just going to find out an answer to a question you don't know). One problem with this is we don't want to see the staff just go points hungry, to try beat everyone in the team - they are a team after all.

I also noticed that guides threads should be there - I think Sam will be sure to add them if they aren't as they are a great idea. This could be even easier for one of us if we decide to come in on a clone, to see if the answer it fully and help the person understand it.
@Sianness; I agree with you too, refreshers work wonders!

I think it was during the HxSS of 2012 in Kyle's jellyfish room where we had the events area in the HxHD, anyone who hosted an event had a few minutes added to their leaderboard, not sure if it was 30mins like hosting SNQ but don't think it was the whole hour either.

i'm pretty sure (in the bold) used to be a requirement, unsure why it's no longer in place as it's pretty much a necessity :S

I see, I don't remember that being a rule. I think now it definitely isn't a rule, but it's worth reinstating to ensure things go smoothly. I can offer to co-host with newbies, too, so that they're a little less intimidated by things @Absently;

I don't think it was a requirement. I remember it used to say to ask some other HxHD staff to moderate the room but that barely happened either and HxHD staff behind the desk during SNQ just didn't do anything afraid to interrupt or something. Should be changed because hosting the SNQ and moderating the room is too much for one person only. About trialists hosting the SNQ, I think it was just common sense that seniors or management would be there to see how they host.

[Kardan]

I think the host last week was fine after we told him how it worked (It still was a bit slow, so maybe if there was a senior on, they could have helped speed it up a bit), but I still think that you shouldn't be able to host a SNQ unless you've attended one in the past.

I mean, lets say you host one and you don't know the proper rules, fair enough a senior can be like "No, that's now how it works..." but that looks bad, the host should know beforehand. And if somebody new wants to host SNQ, I don't see the harm in them attending the week before they host so they see how it works.

[LiquidLuck.]

> You know how Habbo armies send the people who want to join into training? I think we could do a bit of that in the HxHD. I think it's very silly if a HxHD staff doesn't know who founded Habbox and shows 0 knowledge about the fansite. I don't mean like making people send an application and train them before they become trialists. Most trialists fail because they don't do their hours so when they get to full staff, instead of hours spent in staff bonding, do a little training. You don't even need to leave the HxHD room, just go in there and do like a SNQ for staff but if you think someone wouldn't know the answer make that person answer first etc. Think you got the point.

- - - Updated - - -

I think the host last week was fine after we told him how it worked (It still was a bit slow, so maybe if there was a senior on, they could have helped speed it up a bit), but I still think that you shouldn't be able to host a SNQ unless you've attended one in the past.

I mean, lets say you host one and you don't know the proper rules, fair enough a senior can be like "No, that's now how it works..." but that looks bad, the host should know beforehand. And if somebody new wants to host SNQ, I don't see the harm in them attending the week before they host so they see how it works.

Impossible not to agree with this, don't even understand why the new guy would want to host SNQ. S:

[Kardan]

Impossible not to agree with this, don't even understand why the new guy would want to host SNQ. S:

I can understand why trialists would want to do SNQ (I mean, it's something different, probably the only thing different you can actually do), I just think they should have at least some experience of it before getting dumped in the deep end.

[lRhyss]

I can understand why trialists would want to do SNQ (I mean, it's something different, probably the only thing different you can actually do), I just think they should have at least some experience of it before getting dumped in the deep end.

I think I did once pitch a training session for SNQ, where you had to first supervise a few (hosted by seniors or management), and then "co-host" a SNQ before you could go off on your own. I pitched this to Charlie but I'm not sure how far it went or if it even was passed on.

Also, There should be a limit on how long it should last IMO. 20-30 minutes is perfect for SNQ, I've seen a few people only last 10-15 minutes before, and it all seems rushed.

SNQ is definitely something that NEEDS to be taken more seriously.

[LiquidLuck.]

I can understand why trialists would want to do SNQ (I mean, it's something different, probably the only thing different you can actually do), I just think they should have at least some experience of it before getting dumped in the deep end.

Thing is if they rush into hosting they will have everyone in the room meaning like 20+ people saying they did a crap job and being mean and then rude because they didn't win and that will put people off hosting. And I don't know how it is now but before I came into the department and loved to hosted SNQ no one really liked or wanted to do it.

I think I did once pitch a training session for SNQ, where you had to first supervise a few (hosted by seniors or management), and then "co-host" a SNQ before you could go off on your own. I pitched this to Charlie but I'm not sure how far it went or if it even was passed on.

Also, There should be a limit on how long it should last IMO. 20-30 minutes is perfect for SNQ, I've seen a few people only last 10-15 minutes before, and it all seems rushed.

SNQ is definitely something that NEEDS to be taken more seriously.

In the rules it used to say SNQ should last between 30 and 50mins I believe so that's the minimum and the maximum really. Less than that it's ridiculous and more it's just annoying.

SNQ doesn't need training. You need to watch SNQ to see how it's done, your questions are checked by management to see if they are good enough and all you need to do is basically copy paste correctly and be able to keep track of score. No need to be a genius to do it.

[Lewis]

Thing is if they rush into hosting they will have everyone in the room meaning like 20+ people saying they did a crap job and being mean and then rude because they didn't win and that will put people off hosting. And I don't know how it is now but before I came into the department and loved to hosted SNQ no one really liked or wanted to do it.



In the rules it used to say SNQ should last between 30 and 50mins I believe so that's the minimum and the maximum really. Less than that it's ridiculous and more it's just annoying.

SNQ doesn't need training. You need to watch SNQ to see how it's done, your questions are checked by management to see if they are good enough and all you need to do is basically copy paste correctly and be able to keep track of score. No need to be a genius to do it.

We aren't asking how many geniuses it takes to host an SNQ... The end fact is this: Most new staff and even some current staff absolutely fail at hosting it. They should be trained, perhaps by having a senior or manager the first time they host it. More than the first time if needed.