Helpdesk feedback

[Reality]

I find it ridiculous when people say things like this. As a member of the community, everyone here is entitled to give their feedback. Whether you like it or not and whether you agree with it or not is your choice, but there's no need to suggest feedback is irrelevant/useless when coming from a non-staff member. In fact, they tend to be less biased and more open with their views. Some very good points have been raised in this thread, in my opinion, and I hope that they're taken on board.

Considering I am a staff member at this current point in time and previous HxHD staff. I think I can safely say that I know what it is like to be working within the help desk.
The countless times, I have been at the help desk I have seen no problem with many factors of the it that may be due to, staff, community or the manager! However, if someone feels that they don't like how the department is being run this moment in time, then surely it seems logical for them to apply for the current assistant managerial role, so that they can make the point a lot clearer and in one that will get noticed - does it not?!

[Becca]

too long didn't read

hxhd sucks hire me again

[Kyle]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)

Feedback is absolutely necessary for all departments to progress. Without it the helpdesk would stagnate and become a haven for bullies and staff that don't want to do anything, the saturday night quiz would be poorly organised each week and the room would continue to be less and less of a desirable place to visit. You've made feedback on the quiz yourself, you're aware that bringing problems up so that they can be properly addressed is important. I know that a lot of the suggestions have already been taken on board and are being used to improve the department and how it runs, so it's not all useless.

I don't think the "stop complaining and DO IT URSELF" attitude is a very good one. Storking and I have joined the helpdesk and are trying to get a bigger picture of the current situation. I'll continue to offer my feedback, highlight issues and try to facilitate discussion where suggestions can be brought up, but I won't spoonfeed those unable to do their jobs properly. I won't muscle in and try to take over to paint the helpdesk in +*my vision*+, i'll just give suggestions and offer my assistance where it's asked of me.

I think the thing is as well, that it's great you guys pick up on staffing things, but we need to see some community style ideas, what you guys would enjoy doing/seeing in the help desk.

Im not saying do someone's job for them, but with a community department, we need to know what you would like, otherwise things might happen that you hate. If you get what I mean.

I completely agree. The helpdesk is - and I don't know how many times I need to stress this for it to sink in -- THE community department. Okay, so it's called a helpdesk. Okay, so help is offered to new people. But that doesn't detract from its community side whatsoever. People are always banging on about rebranding it into a lounge... THEN WHAT? It'll just be a chill room (as it is now) with no real attraction to newer members.

The helpdesk needs people's contributions to progress. This is addressed to everybody - WHAT MAKES YOU VISIT THE HELPDESK?? WHAT MAKES YOU NOT WANT TO VISIT? HOW WOULD YOU SUGGEST THAT THE HELPDESK COMBATS THE LATTER? WHAT KIND OF THINGS WOULD BE EXCITING FOR YOU WITHIN THE HELPDESK TO MAKE YOU STAY LONGER?

It's all well and good pointing out obvious flaws but there needs to be some building on the actual suggestion aspect too.

Considering I am a staff member at this current point in time and previous HxHD staff. I think I can safely say that I know what it is like to be working within the help desk.
The countless times, I have been at the help desk I have seen no problem with many factors of the it that may be due to, staff, community or the manager! However, if someone feels that they don't like how the department is being run this moment in time, then surely it seems logical for them to apply for the current assistant managerial role, so that they can make the point a lot clearer and in one that will get noticed - does it not?!

Knowing what it's like to work in the helpdesk is unfortunately not the same as being aware of quite clear flaws. A**** and lack of any want to actually interact with those in the community being some of the most evident.

I wouldn't apply for the position because it's just not in my nature to clamber over and upset other people to get somewhere. Despect was hired from outside the department as a senior and really caused quite a stir between the staff that had been working there longer and some even working hard. The current staff seem to be quite restricted in what they can do and I hope that the decision to hire somebody from the outside doesn't backfire again because I doubt they could take another blow like that. Initiative and ideas are apparent in a few members in and out of the department from what I've seen so I hope at least one of those people is given the platform and support that they need.

too long didn't read

hxhd sucks hire me again

yup. hire people from the community as well as noobs. it's always nice to see a friendly face behind the bar who can actually hold as discussion as well as knowing where to find their navigator.

[Reality]

Feedback is absolutely necessary for all departments to progress. Without it the helpdesk would stagnate and become a haven for bullies and staff that don't want to do anything, the saturday night quiz would be poorly organised each week and the room would continue to be less and less of a desirable place to visit. You've made feedback on the quiz yourself, you're aware that bringing problems up so that they can be properly addressed is important. I know that a lot of the suggestions have already been taken on board and are being used to improve the department and how it runs, so it's not all useless.

I don't think the "stop complaining and DO IT URSELF" attitude is a very good one. Storking and I have joined the helpdesk and are trying to get a bigger picture of the current situation. I'll continue to offer my feedback, highlight issues and try to facilitate discussion where suggestions can be brought up, but I won't spoonfeed those unable to do their jobs properly. I won't muscle in and try to take over to paint the helpdesk in +*my vision*+, i'll just give suggestions and offer my assistance where it's asked of me.

This "stop complaining and do attitude" is merely to make people think about applying for the position within the help desk.
As I know feedback is vital, however feedback is feedback until it gets over-abused. There are countless thread for help desk and likewise events. Therefore, at least something could be done about that by making a 'stickied' thread entitled HxHD feedback likewise the other departments to make the page look some-what 'clean.'
I have no doubt you won't highlight your issues as, you already have in the past, so I hope that you both do carry on, highlighting these features and impurities so then at least they will be addresses accordingly - but it's also down to the manager at hand of (s)he is going to accept responsibility for they mis-haps, or if they're going to blame others, I don't think this is likely of Zebbadi as he does try to sort all the issues and at least make some adjustments to HxHD rules etc.
Nonetheless, my attitude of that to this thread and to that of my remark, is because these threads are repetitive and need some structure and need to be addressed and then shown which have been taken into account and show the changes made so people don't continually post the same!

[Kyle]

The thread does have some structure it's just that people are getting too hung up on the negatives (as is the case with most feedback) that they aren't prepared to offer positive correctional suggestions. It's better to have many people post the same thing over and over until it gets addressed than to have one thread where things are ignored and it comes back to the idea that there's something wrong that can't be fixed so it should just be give up on. I just wish those involved in the department were a little more vocal/aware when it comes to feedback.

[rnix]

HxHD will always be the department at the forefront of complaints and "change" and feedback threads and blah blah blah.