Clone has been banned.

[Matthew]

Tell them to give you proof because you don't recall doing anything wrong and you weren't even warned. If that doesn't work message waltzmatilda to help you. It's disgusting to see how bad Habbo customer service is, getting you banned for absolutely no reason.

they don't need to give proof do they? They can ban whoever they want, when they want. Though if Sam gives proof its hers then she'll get it back eventually.

[Reality]

They have the right to ban an account when they wish!

If you can provide evidence that this is your account I would suggest doing so!
The questions they've asked me before are:

* Habbo account name:
* Country in which the account was created:
* Email address used to create the account:
* Details of any other email addresses on the account:
* Email ID used to log into Habbo:
* Date of birth registered to the Habbo account:
* Your ISP (Internet Service Provider). This is the company you pay your Internet access:
* Details of any bans on the account:
* Details of the 5 most recent Credit purchases & payment methods:
* If payment method is sms/text, provide the mobile phone number you use:
* If payment method is credit card or paypal, please list the world pay order code that appears on your statement.
* Name 5 friends in the friends list:
* How many furni and rooms you own:
* Last Furni you have traded (aprox. date/time):
* Have you shared your own furni with a group:
If yes, which Group room did you put your furni in:
What date/ time did you share your furni:
* Names of the other Habbos belonging to you:

Not of these are rediculouse and I don't know how you're supposed to know some of these, but hey ho it's Habbo!
I've also had a help request open for over 12 months to gain access to me previous account, to no avail!

Good luck!

[Tyrell]

Not of these are rediculouse and I don't know how you're supposed to know some of these, but hey ho it's Habbo!

Good luck!

Don't you think it's ridiculous how they expect you to remember:

* How many furni and rooms you own
* Last Furni you have traded (aprox. date/time)
* Details of the 5 most recent Credit purchases & payment methods

Like who could actually say that? All I could say is "a lot of furni"

[Reality]

It's very ridiculous! I've gone through about 10 of these bloody forms and still they decline me. Yet how do they expect you to know that?!

Don't you think it's ridiculous how they expect you to remember:

* How many furni and rooms you own
* Last Furni you have traded (aprox. date/time)
* Details of the 5 most recent Credit purchases & payment methods

Like who could actually say that? All I could say is "a lot of furni"

- - - Updated - - -

Oh @Tyrell;

This was from the past 3 days:

http://prntscr.com/3x0n1s
http://prntscr.com/3x0n84

[Tyrell]

It's very ridiculous! I've gone through about 10 of these bloody forms and still they decline me. Yet how do they expect you to know that?!

- - - Updated - - -

Oh @Tyrell;

This was from the past 3 days:

http://prntscr.com/3x0n1s
http://prntscr.com/3x0n84

At least you've got a reply, I've been sitting here seeing:

"Submitted 3 months ago
Being processed"

for... 3 months

torture

i don't understand how many of these questions could help at all.

[Samantha]

Sorry for the slight bump, but I opened another request for this a month ago and I have now received a reply.

In a previous reply they said I was banned for accessing someone else's account whilst on the same IP address, but they closed it so I couldn't reply and I made another. However, in this one I received this in the reply 'We've read your appeal, looked again at the chat logs that were captured when you got banned, and discussed the case at length with our colleagues, and unfortunately, we feel that your account should remain banned.'

I've replied again based on the fact that chat logs don't come into it at all so they're not spouting the truth much at all there.

[Hannah]

Don't let them get away with their bs.

In my time on Habbo I've found that the staff hired really couldn't give a rat's backside about anyone other than themselves, and they aren't even willing to fulfil their own job duties to help the innocent.

[Bloop]

Sorry for the slight bump, but I opened another request for this a month ago and I have now received a reply.

In a previous reply they said I was banned for accessing someone else's account whilst on the same IP address, but they closed it so I couldn't reply and I made another. However, in this one I received this in the reply 'We've read your appeal, looked again at the chat logs that were captured when you got banned, and discussed the case at length with our colleagues, and unfortunately, we feel that your account should remain banned.'

I've replied again based on the fact that chat logs don't come into it at all so they're not spouting the truth much at all there.

*REMOVED*

Send another help request again lol

I remembered someone (I think it was astronomist) posting on twiter an ss of his customer service rating which was along the lines of r u dissatisfied w our service and he wrote girls a ***** or sth

Sorry I can't help u much but good luck

Edited by Samanfa (Forum Moderator): Please do not avoid the forum filter, thank you!

[Kyle]

request to see the chat logs

[James]

Claim you bought the coins from them with real money, and they are wrongly banning you to stop you accessing the coins & threaten to take them to court for not being allowed access to bought goods lol