Habbox DOT com ~ Site

[Tomm]

Although, would still be nice to know how/why Namecheap changed the nameservers.

[HotelUser]

Although, would still be nice to know how/why Namecheap changed the nameservers.

I'm curious about that as well. When Tom told me what happened this morning I lodged off a support ticket with them, and this evening they replied saying they're looking into it and will communicate with the owner of the domain. I mentioned that it would look good on them to enter the thread and explain what happened, perhaps offer an apology, but unfortunately they've not done so yet. Ah, well-- I'm not going to renew my domains with NameCheap any more I don't think.

[Chippiewill]

From what I've heard there is no reason yet and Sierk/Jin are the only ones who will find out if there is one other than NameCheap being idiots however I personally doubt namecheap would admit to it happening unless there's a way to prove it.

[Juliet-NC]

Hello,

I am Juliet Morris, Director of Operations at Namecheap. We would like to thank Habbox for working closely with us to help resolve this issue as quickly as possible.

Also, I wanted to take a moment to address the concerns that were brought up in this thread. Please know that the security of all of our clients is a major priority and something we take very seriously. This situation was a result of many different factors, including advanced social engineering, human error, and well forged documentation.

As such, we have fully reviewed this situation and taken the steps to ensure this does not happen again, in the future. We are adding extra levels of verification to our policies and the representative involved has been let go. Your security is our first concern.

Thank you, again

Juliet Morris
Director of Operations
Namecheap, Inc.

[GoldenMerc]

Hello,

I am Juliet Morris, Director of Operations at Namecheap. We would like to thank Habbox for working closely with us to help resolve this issue as quickly as possible.

Also, I wanted to take a moment to address the concerns that were brought up in this thread. Please know that the security of all of our clients is a major priority and something we take very seriously. This situation was a result of many different factors, including advanced social engineering, human error, and well forged documentation.

As such, we have fully reviewed this situation and taken the steps to ensure this does not happen again, in the future. We are adding extra levels of verification to our policies and the representative involved has been let go. Your security is our first concern.

Thank you, again

Juliet Morris
Director of Operations
Namecheap, Inc.

Can you prove your NameCheap staff? or can any staff verify she is?

Never the less after this mistake your security sort of makes me feel un-easy, thus why i will be moving from NameCheap to GoDaddy in the next couple of days.
Ross

[Recursion]

Hello,

I am Juliet Morris, Director of Operations at Namecheap. We would like to thank Habbox for working closely with us to help resolve this issue as quickly as possible.

Also, I wanted to take a moment to address the concerns that were brought up in this thread. Please know that the security of all of our clients is a major priority and something we take very seriously. This situation was a result of many different factors, including advanced social engineering, human error, and well forged documentation.

As such, we have fully reviewed this situation and taken the steps to ensure this does not happen again, in the future. We are adding extra levels of verification to our policies and the representative involved has been let go. Your security is our first concern.

Thank you, again

Juliet Morris
Director of Operations
Namecheap, Inc.

Any chance you could explain this a bit further? Particularly the documentation part, I understand how easy it can be to fall for the first two... but I'm interested in how "documentation" was created that could look real enough to convince yourselves that we wanted the nameservers changed without proper authorization.

Like many others here, I have domains held with Namecheap and this whole situation has made me uneasy about keeping them with you.

[Juliet-NC]

Can you prove your NameCheap staff? or can any staff verify she is?

Never the less after this mistake your security sort of makes me feel un-easy, thus why i will be moving from NameCheap to GoDaddy in the next couple of days.
Ross

Ross, I am new to the Namecheap family but I am staff. I am not sure how exactly to prove that here. I actually signed up here specifically to address this situation. Meanwhile, we are sorry to see you go but we understand, as well, and hope that we can, in some way, help elevate your concerns in the future and win you back.

Any chance you could explain this a bit further? Particularly the documentation part, I understand how easy it can be to fall for the first two... but I'm interested in how "documentation" was created that could look real enough to convince yourselves that we wanted the nameservers changed without proper authorization.

Like many others here, I have domains held with Namecheap and this whole situation has made me uneasy about keeping them with you.

For security reasons, I am not able to provide the exact details on what we look for, checks in place, etc. I can say we were provided with photo identification as part of the documentation. Knowing that this can be duplicated easier with today’s technology, we do have other checks in place. However, this is where the human error occurred and thus has been promptly dealt with, accordingly.

I do not wish to "hijack" this thread, but would like to say that if you have any questions or concerns about your own account or domains, please don’t hesitate to contact our support staff. They will help you both with your account and security in general.

Thanks,

Juliet

[GoldenMerc]

Ross, I am new to the Namecheap family but I am staff. I am not sure how exactly to prove that here. I actually signed up here specifically to address this situation. Meanwhile, we are sorry to see you go but we understand, as well, and hope that we can, in some way, help elevate your concerns in the future and win you back.





For security reasons, I am not able to provide the exact details on what we look for, checks in place, etc. I can say we were provided with photo identification as part of the documentation. Knowing that this can be duplicated easier with today’s technology, we do have other checks in place. However, this is where the human error occurred and thus has been promptly dealt with, accordingly.

I do not wish to "hijack" this thread, but would like to say that if you have any questions or concerns about your own account or domains, please don’t hesitate to contact our support staff. They will help you both with your account and security in general.

Thanks,

Juliet

Not going to lie, i found it a tad strange that this happened because about 2 years ago i tried to get on one of my old accounts on NameCheap called "SilverMerc" , Your staff told me the account didn't belong to me yet, i could easily proove all the details. Now i guess i know why your called NameCheap

[mrwoooooooo]

Can you prove your NameCheap staff? or can any staff verify she is?

Never the less after this mistake your security sort of makes me feel un-easy, thus why i will be moving from NameCheap to GoDaddy in the next couple of days.
Ross

http://www.linkedin.com/in/julietmorris

[GoldenMerc]

http://www.linkedin.com/in/julietmorris

Mate we realised this ages ago...