Helpdesk feedback

[Storking]

The incompetence of Zebbadi is staggering, he is in no way shape or form cut out for such a community based management role.

A lot of users unfairly jumped on his back a bit (me included) when he was promoted and were told to give him a chance; now over a month later and still things are progressively getting worse.

http://www.habboxforum.com/showthread.php?t=801265

What happened to managers of the help desk being friendly, talkative users and not someone who stays within their small clique and is unapproachable most of the time.

Sadly, trying to talk to zebbadi and get feedback is frustrating to say the least. He seems content to only talk to his small group of friends and not engage in conversation with new users, and by saying this i'm trying to steer away from personal references but it's difficult when every bit of his personality is unsuitable for a HXHD manager.

After this feedback thread was started, myself and Kyle sent in applications because we want to see things improve in the desk.

It's obvious to see Kyle is just as, if not more, passionate than any member of Habbox staff and wants to see the desk improve. Yet after waiting for our application results, Zebbadi has just closed them - why? The desk needs people who are knowledgeable, loyal and passionate about Habbox.




tl;dr
It think it'd be a good idea for another member of management to step in and take over from Zebbadi to correctly manage and guide the department in the right direction.

@Samanfa @lawrawrrr @xxMATTGxx @Wispur

[Kyle]

I'm on exactly the same page as above. I'm tired of being painted to be some kind of monster or as an official habbox scapegoat. We're all trying to offer suggestions and improve the site and the issues being raised are being completely ignored because the staff know better. Well they don't, I'm afraid. In fact most of the hxhd staff are complete morons that don't really know their arses from their elbows.

Zebbadi offered me a position a while before this thread was made and I'll give him credit for actually being prepared to discuss it with me where one agm in particular (hi chris, that's you) wouldn't. We decided that I'd be able to offer some things to properly shape the helpdesk for the future but I was struck down and told that my "recent behaviour" was unacceptable for a staff member. Funny that a certain senior (hi cassie, that's you) manages to maintain her position(s) after such an extended period whilst her level of rudeness increases and approachability reaches an all-time-low. It's laughable really. She's like a downgraded, deformed, disabled version of liquidluck. No I'm kidding, Liquidluck was a good senior staff member at least.

I offered this feedback because I care about the helpdesk. Unfortunately under current management the helpdesk has no future. Sorry, it's just the truth. Empired wasn't perfect but she got a few things done. She got rid of the deadweights that did their bare minimums and not a lot more and hired people who were actually passionate about both helping and growing the community - something that as it stands almost every one of the current staff lack.

Zebbadi hired a senior staff member from outside the department who wasn't capable of answering basic quest questions, let alone managing a (ever-decreasing in size) team of apes behind computers. He's gone now. That's a start, I guess. There were a small group within the actual department that had demonstrated their worth already though, so it's already been proven that there is no faith in staff members... So why should they try, right? And they don't really. They're disenchanted and demotivated and don't even post on the forum which is also on its last legs.

I think it was FlyingJesus that once said that the helpdesk was just a social club for people who want to be staff without actually being staff... Well it's that now more than ever. Some genuinely want to help - some even talk in the room! - but not many have both qualities. Least of all the manager. He replied in this thread without addressing actual issues with a print screen of somebody saying that mattg isn't online and where to contact him. Is that really the best the helpdesk has to offer? That's *not* what the helpdesk want or needs, a proper community focus is. I've all but given up, hxhd just seems like a lost cause.

[Kyle]

oh and here's more appalling behaviour

lmao

doesnt know vip colours (reinforces point about not using forum enough and need for more training, I guess)

[TheJokerEffect]

I'm on exactly the same page as above. I'm tired of being painted to be some kind of monster or as an official habbox scapegoat. We're all trying to offer suggestions and improve the site and the issues being raised are being completely ignored because the staff know better. Well they don't, I'm afraid. In fact most of the hxhd staff are complete morons that don't really know their arses from their elbows.

Zebbadi offered me a position a while before this thread was made and I'll give him credit for actually being prepared to discuss it with me where one agm in particular (hi chris, that's you) wouldn't. We decided that I'd be able to offer some things to properly shape the helpdesk for the future but I was struck down and told that my "recent behaviour" was unacceptable for a staff member. Funny that a certain senior (hi cassie, that's you) manages to maintain her position(s) after such an extended period whilst her level of rudeness increases and approachability reaches an all-time-low. It's laughable really. She's like a downgraded, deformed, disabled version of liquidluck. No I'm kidding, Liquidluck was a good senior staff member at least.

I offered this feedback because I care about the helpdesk. Unfortunately under current management the helpdesk has no future. Sorry, it's just the truth. Empired wasn't perfect but she got a few things done. She got rid of the deadweights that did their bare minimums and not a lot more and hired people who were actually passionate about both helping and growing the community - something that as it stands almost every one of the current staff lack.

Zebbadi hired a senior staff member from outside the department who wasn't capable of answering basic quest questions, let alone managing a (ever-decreasing in size) team of apes behind computers. He's gone now. That's a start, I guess. There were a small group within the actual department that had demonstrated their worth already though, so it's already been proven that there is no faith in staff members... So why should they try, right? And they don't really. They're disenchanted and demotivated and don't even post on the forum which is also on its last legs.

I think it was FlyingJesus that once said that the helpdesk was just a social club for people who want to be staff without actually being staff... Well it's that now more than ever. Some genuinely want to help - some even talk in the room! - but not many have both qualities. Least of all the manager. He replied in this thread without addressing actual issues with a print screen of somebody saying that mattg isn't online and where to contact him. Is that really the best the helpdesk has to offer? That's *not* what the helpdesk want or needs, a proper community focus is. I've all but given up, hxhd just seems like a lost cause.

I agree with nearly if not all points you made, I'm going to use myself as an example, to be fair Kyle when i joined HxHD last year, you and a whole lot of others were painted as "horrible" and some other words, but actually being on the other end of this (not being a staff) seems to change my views a WHOLE lot, I got to know vast majority of people that visited HxHD and getting to know them changes everything, I know some of them can be rude or likes starting arguments but if you actually sit down and get to know them instead of ignoring them and going on about in your own little world you'd understand that most of them want to change HxHD and for the better.

I know that you mentioned some people like Sammy, Cassie and James you may not like them at all but they are trying their hardest to make an impact (for lack of a better word) within HxHD I know that it can get boring doing a set amount of hours a week (trust me I know) but during those hours you get to know everyone and (I think) people want to change things for the better, now Sammy is only new so cut him some slack, he was a great Senior and so is Cassie but that does't mean that they're perfect all the time, they may slip up now and again.

When i heard that Senior Applications were for EVERYONE to apply I was little bit angry as I know some people within HxHD did in fact prove to be better (no offence James) than who you hired, some HxHD staff (including me) knew that we didn't stand a chance to get the Senior role, now that Alex has become Senior again (no offence Alex) you're an amazing Senior but what if someone else stood up and proved to HxHD and the Community that they in fact deserved to be in that role other than a person that has been their before and had been fired from that role too!

Seeing things from a different perspective has changed me significantly and has influenced my decision whether or not to actually return to HxHD in October...

Nonetheless I still love HxHD and only hope the best for the department, I hope one day it will be like "old times" (whatever that was like).

[The Don]

oh and here's more appalling behaviour

lmao

doesnt know vip colours (reinforces point about not using forum enough and need for more training, I guess)

Ozzinator seems like a massive douche. It's all good blaming the hxhd manager but the fact that a lot of people knew they weren't right for the position when chosen shows that whoever is responsible for choosing the hxhd manager is also partly at fault.

[Kyle]

Ozzinator seems like a massive douche.

she gave 2 warnings to some new guy who asked for donations too a few weeks back

[GoldenMerc]

Habbox hires people who have only been on Habbo 6 months at max, Its not just the helpdesk that is lacking. In terms of the radio they normally hire people who register but have 0 posts? I just feel its not very community orientated. Didn't know Habbox became a casino? This guys spamming every time his speach goes...

[TheJokerEffect]

Habbox hires people who have only been on Habbo 6 months at max, Its not just the helpdesk that is lacking. In terms of the radio they normally hire people who register but have 0 posts? I just feel its not very community orientated. Didn't know Habbox became a casino? This guys spamming every time his speach goes...

I agree. I thought that auto typed was against the rules?


Sent from my iPhone using Tapatalk

[Kyle]

It might be impersonal but it at least shows that dangagentwhateverhisnameis is prepared to help unlike the so many others that sit silently.

[GoldenMerc]

Looks silly, spamming it every time his chat goes like casino dealers...