HxhD..

[Seatherny]

If he was bothered enough to make a case within the thread then surly he should be able to send me a PM. Just posting a screenshot without more details doesn't tell me which staffmember was not helping, what specific time it was, and what else was occurring at the room at the time. I'm assuming since he took the screenshot and posted it, that he is concerned about it and would want the problem resolved?

Jake, you can give me negative reputation on a forum all you want. I really, don't care



Do you think someone complaining about a ban would seriously post a screenshot that makes their ban look acceptable

Considering this thread is about problems with HxHD, is it not better to highlight all the problems at once? Also I posted the date and time after and much before you replied. Besides, I think the screenshot clearly shows which staff were in the room and active as they were speaking.
Nothing was occurring in the room, like I said, the screen shot makes it all quite clear.
Your questions are just silly.

[wixard]

i'm reposting it and blanking the swear words


justice must be served!



Edited by MattGarner (Forum Manager): You missed a few words out but I have now fixed this for you.

[HotelUser]

You don't expect staff to answer questions? As I keep saying, that is their job and they should be doing it no matter whether they think the person asking is just "testing" them. It may not be up to Saurav to test staff but it is up to staff to answer questions that are asked of them

It's their job to help users who genuinely need help. If they're not doing that then they've done wrong. In the case of Saurav it was unclear as to whether or not he had a genuine question, or he was just "testing" to see if we would help him. It woudn't be the first time

[FlyingJesus]

That's no reason to ignore him whatsoever and is 100% unprofessional. I cannot believe that the assistant manager condones such activity on the grounds that he "might" not have actually been serious. That's a truly disgusting way to run things and testing or not if you are working you are working. There was no-one else asking questions in that screenshot so obviously at least one of the staff members present could have helped without it being a problem - their personal conversations do not trump following their job description.

If you worked in a restaurant and someone already had food, would you ignore them when they called you over?

[HotelUser]

That's no reason to ignore him whatsoever and is 100% unprofessional. I cannot believe that the assistant manager condones such activity on the grounds that he "might" not have actually been serious. That's a truly disgusting way to run things and testing or not if you are working you are working. There was no-one else asking questions in that screenshot so obviously at least one of the staff members present could have helped without it being a problem - their personal conversations do not trump following their job description.

I said, if the user genuinely needs help, then staff have to help them. However, if the user is only asking for help in a trolling matter, or feels the need to "test" our staff, then it would be silly to help them. By what you're saying, you could come into the desk and flood the room with 20 different questions all at once just to see if we can answer them all. We wouldn't, because that's silly, and that's not why we're here.

If you worked in a restaurant and someone already had food, would you ignore them when they called you over?

That's not a valid comparison. It would be more like if I worked in a restaurant and someone with a *fake* food reviewer started asking me for food.

[Seatherny]

It's their job to help users who genuinely need help. If they're not doing that then they've done wrong. In the case of Saurav it was unclear as to whether or not he had a genuine question, or he was just "testing" to see if we would help him. It woudn't be the first time

I just don't understand why you think I was testing staff!?!?!??! I went in YESTERDAY 8th December 2009 in the evening to ask a GENUINE question!
I dont understand how it was "unclear", as I was asking a question. I wasnt doing anything else?

When have I done it before? Because I was staff before then :S And if you are referring to today, feel free to check with Jin and Alkaz that my question was genuine.

I read the HxHD competition and it said the tele will be open for 2 days. So I searched :Jin:
I went in a room which Jin was in and asked him where the imp was (which was mentioned in the competitions thread). He had no clue what I was on about. So I went in HxHD to check and it was there. I remember Alkaz mentioning something about a stool being under the tele, and when I saw the tele turned away, I thought maybe he meant that. I therefore asked why the tele was turned and how to get in as the competition thread was posted on the 7th stating 2 days, meaning it should have been open today.
Alkaz then replied to me explaining. So feel free to ask Jin and Alkaz if what I said was true or not.

Stop thinking I was "testing" staff because I wasnt!

[FlyingJesus]

I said, if the user genuinely needs help, then staff have to help them. However, if the user is only asking for help in a trolling matter, or feels the need to "test" our staff, then it would be silly to help them. By what you're saying, you could come into the desk and flood the room with 20 different questions all at once just to see if we can answer them all. We wouldn't, because that's silly, and that's not why we're here.

What proof could you ever have that someone doesn't really want your help? And yes someone could ask 20 questions and you would have to answer them because it is what you're there for. If you have a job you follow its description even if it gets annoying, because that's what you're meant to be doing.

[Immenseman]

omg lmao i'm not helping in case they're testing ;l

[Seatherny]

Would be nice to get a reply from HxHD Management / staff involved (in the screenshot).

[hah]

*REMOVED*

Edited by invincible (Forum Super Moderator): Please don't be rude.