Fire Comity and vls

[Inseriousity.]

If it was an unofficial event then I don't see the point of removing the tags. However, I also wouldn't count it as official hours afterwards. I think it's quite good that members of the community are thinking of ideas and getting involved and things being unofficial gives these things a sense of freedom (The Mole, being another example).

As for multiple events at the same time, I believe it's the next step and was something I wanted to try out so the department heading in that direction would be an interesting experiment.

With regards to suggestions and management being stuck in their ways, I genuinely believe this is not the case for the vast majority of managers but especially the events department. I can say that Smurfed- takes every bit of critique as a personal insult and does his best to implement any suggestions. I know (cos I've seen it with my own eyes) that Alex and Martin are constantly batting ideas - and ideas suggested to them - around and striving to improve the department in any way they can even with a barrage of 20 questions from me just to constantly evaluate and see if there's an alternative path. That is what every manager does.

If a manager says no to your idea, it is simply because it is them who has to implement it and put a theoretical idea into a practical system. It is all very well saying, "I've got an idea, we should do x, y, z" but it is then up to the managers to evaluate how to do x,y and z while still maintaining all sorts of other factors - is this idea going to impact on staff morale? has this idea got a solid basis in fact? is this idea stable long term? will this idea change the rules and turn the department into a dictatorship/no-go zone when they're actually volunteers and can leave any time? - that the person suggesting hasn't considered. If a manager says no to your idea, it is not because they're dictators, determined to stick to their comfort zone and refusing to accept any new ideas other than their own system. It is simply because it is not good enough.

If someone has lots of ideas brimming away inside their head then naturally, they're going to get a few duds but none of that matters if there's a treasure of an idea amongst all the ****. When I was AGM, creativity was the biggest thing I looked for in a person. You want to be a senior/head? You want to be management? You need - well past tense now lol needed - to show to me that you could think outside the box when you're not a manager or you're never going to think outside the box when you are a manager - and quite frankly, never going to get there to even prove me otherwise. So suggest away. I disagree with you laura here. I think the vast majority of the time, staff don't suggest ideas they have not because they're scared of rejection but because there seems to be a mentality at Habbox that "you're the manager, that's your job, not mine" and it's sad really. I also think people say they have more ideas than they actually do and their 'suggestions' are more of a rant about what is wrong with the department rather than any constructive solutions to fixing those problems.

There are however a small minority (often the ones who are the next managers before they even get there) who do have ideas and are perhaps too scared to admit it so perhaps there is some merit in the suggestion to open up the system and show that it's been discussed while still maintaining that 'we've discussed it and decided no, let's move onto the next idea' because I think some people get attached to their ideas and take it personally when they are rejected when actually it's the idea under discussion not the person.

As for the idea of guest manager, if general management don't trust their managers then quite frankly, they need to be rid of. This is a stupid idea (FlyingJesus has already put it succinctly so I can be blunt). If managers aren't implementing every single suggestion, it means they're a good manager not a terrible one because they have some sort of plan/vision for their department and can consequently organise ideas into a pile of good and bad.

[lawrawrrr]

I actually completely agree with what you've said Mike, the only points I would raise is that there definitely is an attitude of 'I won't bother suggesting, management don't change anything' among a lot of staff members, and I'm not surprised you haven't seen it as you have been management for a long time. I've been in that position for quite a while, and I know many other staff members who have told me the same thing.

This works on a manager and AGM level.

The other point is just that

if general management don't trust their managers then quite frankly, they need to be rid of

I think it's fair to say that we see managers doing next to nothing and receiving multiple complaints and still not being fired
so hopefully you can understand that point of view!

I think the best thing is just showing the train of thought: showing it has been discussed and not just ignored. Happened to an idea of mine recently, I had to chase the AGM up to find out what was going on with it, which many newer members might not.

[Inseriousity.]

I have seen that but it's often an excuse I think because if they were being more accurate, it'd be "I won't bother suggesting, I have no ideas of my own" but it's much easier to point the finger elsewhere. Perhaps next time someone says that, you should ask them for their ideas and say you'll take it up on their behalf and then see for yourself whether it actually is true. I mean sure you could focus on all the times management don't change something or you could look at the times they have. I don't think it's necessarily management's fault if someone is too afraid. They are managers, they can't say yes to everything and I'm sure you'll agree that being an ex-manager yourself so if someone automatically assumes they will say no to everything then that is their problem they need to work through.

Don't think it's fair to say that at all. Complaints are like feedback, you need to make a decision as to whether there is any merit/validity in someone's suggestion/complaint and act accordingly. I fired multiple managers (and a few resignations were forced too), Elegance as comps manager, Logan as HxL manager (and Logan actually did do stuff! I just didn't trust that he could take the department forward so he had to go) and a few others who went more quietly. If I fired someone every time someone made a complaint about them, we'd have no management left. Again, the issue here seems to be with openness. Complaints have always been sorted out behind closed doors but again, I think you'll just have to trust that the AGM has considered the complaint and acted as they saw fit. My own course of action was to work closely with the manager and see for myself whether 'they weren't doing anything' complaints had any truth in it and if there was then they'd have been removed.

[lawrawrrr]

Oh yes, people do use it as an excuse, but then they have no excuse to complain when they haven't bothered to suggest. I used that a LOT in News, a staff member would say omfg it's so bad then I'd hit back with then what are your suggestions then? Nothing came, then they can't really complain and blame the manager. It's not the managers fault at all if they're afraid, but I do feel like they should be doing more to encourage ideas because it's natural to be a bit worried to speak against someone who is effectively your boss.

I also realise you can't say yes to everything, which is what I said above, but I do think that the suggester should be shown that the idea has been discussed - not just "no", say WHY it's a no if it's not been discussed publicly with the rest of the staff members.

A few managers might have been fired, but very few are actually given a kick up the bum for doing nothing. Like, when something is clearly lacking/wrong, it took months and a new AGM for anything to be done about my complaint/suggestion.

Thing is, if the AGM was to REPLY to complaints saying what they'd done or that "something has been done/is being done" rather than just leaving the PM/thread it'd be much better. Or even replying saying WHY nothing will be done - "Sorry, x, we actually want HabboxLive to have no DJs, that's why we're letting x stay as manager" (hyperbolic+hypothetical response ok I'm not targetting)

If someone sends a complaint and never hears back it's natural to suggest it's not been read or nothings happening about it. A little bit of communication goes a long way!

I know with my last two.... feedback ideas/complaints I've chased the AGM/manager up and I've been satisfied with the response after that, but that's only because I feel secure enough with my Habbox experience and the fact I'm friendly with the AGMs involved. A lot of people wouldn't chase it up because they see AGMs as 'untouchable' - but I do think that a simple reply would go a HELL of a long way.

Complaints have always been sorted out behind closed doors

funny how the person who is being complained about always finds out isn't it :rolleyes:

[Inseriousity.]

I never got any complaints from you about a manager if the new AGM there refers to Jade.
I always replied to complaints, "this is being investigated sorry blah blah blah" and then another one with my findings and what action I took so yes when you investigate something, they're not dumb they're going to assume someone complained and perhaps they'd take a wild stab at the dark and guess right who did although I'd never say names so they never got that information from me.

You don't see the kick up the bum is my point!

[lawrawrrr]

I never got any complaints from you about a manager if the new AGM there refers to Jade.
I always replied to complaints, "this is being investigated sorry blah blah blah" and then another one with my findings and what action I took so yes when you investigate something, they're not dumb they're going to assume someone complained and perhaps they'd take a wild stab at the dark and guess right who did although I'd never say names so they never got that information from me.

You don't see the kick up the bum is my point!

Like you said, I haven't really dealt with you that much, but not all management do this - during hxss some of my complaints weren't even replied to, by anyone. There needs to be a proper procedure for dealing with complaints because it seems to be completely down to each manager...

I get that you don't see it but I think with a procedure, as I just mentioned, people would be happier as they might have more of an idea something is happening!


on phone xx

[Inseriousity.]

There is a proper procedure though.

You PM or make a thread in complaints forum.
It's looked into.
You get a reply with the -A-GM's decision.

HxSS is slightly different because it's hard to distinguish what's banter and what's feedback. The threads make it clear that you're supposed to PM [AGM Community] or [GM] if there are any problems so I'm a bit confused by the apparent lack of procedure!

[Mr-Trainor]

Read most of this thread and I think that being able to host more than one event at the same time could be a good idea. However, it does have some negatives too. It could create rivalry in the department, with two people hosting an event at the same time and then fighting to get people to their event . And what I mean by that is like, person A books event for 12PM. Person B who doesn't get along well with person A decides to also host an event at 12PM but hosts a more exciting event in order to get the people in that slot away from person As event.

But anyway, what to consider before all that, is will enough people go to the events in order to fill up more than one event in a slot? I've been to events in the past - ok, not so recent but still - where we had to wait sometimes 10 minutes before we got enough people. That was probably off peak though. But I do think that the more rooms the better, just as long as they're not all struggling to get people.

[FlyingJesus]

In that case Person A shouldn't be hosting a crap event lol, and anyway Habbox still wins

[lawrawrrr]

my point was only you don't always get a reply from managers or general managers, agms are better but managers should have a proper procedure in place cos there sure as hell wasnt one when i was manager