Helpdesk feedback

[Samantha]

I shall address all your needs once accepted into my new position.

Show Hide Careful, there's explicit language!

Best app ever .

[Reality]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)

[The Don]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)

A lot of staff seem to have this silly, false idea that they are somehow immune from criticism from regular members, and that non staff members are somehow incapable from recognising faults within the departments. If staff members were doing their jobs properly then there wouldn't be '10,000' feedback threads.

[Reality]

I agree that if staff aren't doing their job correctly then it would and should be addressed. But I'm saying if they don't like that, then maybe they should be applying to change it and make their router stricter as they feel necessary.

A lot of staff seem to have this silly, false idea that they are somehow immune from criticism from regular members, and that non staff members are somehow incapable from recognising faults within the departments. If staff members were doing their jobs properly then there wouldn't be '10,000' feedback threads.

[GoldenMerc]

Think you are avoiding the problem, So people are complaining the current manager is struggling in her role, controlling the staff and what not. So you are now trying to hire an assistant? Surely either demote her, or hire a manager and make her assistant?

[Samantha]

Think you are avoiding the problem, So people are complaining the current manager is struggling in her role, controlling the staff and what not. So you are now trying to hire an assistant? Surely either demote her, or hire a manager and make her assistant?

His/Him.

He hasn't been in the management position too long, just over a month which, if the department is in a state anyway it's not going to be miraculously transformed in that time. Many have tried, but it's just not doable. An assistant can bring more ideas, fresher ones too which may help and coincide with the one's the manager already has. Of course, if after the assistant or manager isn't pulling their weight and isn't trying to improve the department, then we will take more action. He does have the ideas (well from his application I know he's tried doing some of them), it's just the other problems that need doing first that sometimes take priority.

I'm not saying Sam is perfect, as no manager really is, but judging them after 1 month in the role is a little harsh. We have been discussing a variety of things with him, these included staffing, and possible new events that could come soon - not just the same old SNQ, or room with a few games in.

[Sian]

I think the thing is as well, that it's great you guys pick up on staffing things, but we need to see some community style ideas, what you guys would enjoy doing/seeing in the help desk.

Im not saying do someone's job for them, but with a community department, we need to know what you would like, otherwise things might happen that you hate. If you get what I mean.

[Mr-Trainor]

If you guys really don't like how the HxHD is run, stop complaining and apply for assistant and make the measures to change them accordingly?!

At least then these 10,000+ HxHD feedback threads won't be made (or will they...)

I find it ridiculous when people say things like this. As a member of the community, everyone here is entitled to give their feedback. Whether you like it or not and whether you agree with it or not is your choice, but there's no need to suggest feedback is irrelevant/useless when coming from a non-staff member. In fact, they tend to be less biased and more open with their views. Some very good points have been raised in this thread, in my opinion, and I hope that they're taken on board.

[lemons]

poor zebbadi he is trying his best!

[despect]

I think what someone said in this thread (I can't remember who..) but community based departments run better with some input from the community, I think most of this thread is about people saying about Sammy's ability as a manager, yeah he may have his flaws but don't all managers? None of them are perfect in every way they all have flaws. (That's not me saying they are bad because they aren't). I think him having an assistant will somewhat give him the support he needs. Hopefully the assistant will be able to come up with ideas and turn the department around.