HxHD Changes

[Hecktix]

The Help Desk has been and probably will always be boring, it's something that is really hard to make enjoyable what ever you do. I found it hard trying to attempt this when I was manager for a couple of months in the past. When you say the staff members will be given the chance to use their own schemes... is this something you can expand on now or not? This just sounds like events at the moment.

It's basically events/competitions run by the help desk, I can't say much as we don't know what each staff member wants to do but we've told them there's no limits and if they have an idea that they wanna do they can suggest it and if it's plausible and they can make it work then they will be allowed to do it.

[ChickenFaces]

Staff members were hardly even motivated enough to do a weekly task back in the past. They were actually pretty fun but they eventually got old and no one wanted to do them out of lack of motivation. Everything stayed the same. There wasn't any spark in the department. Plus another concern is the huge jump a normal staff member is going to take if a manager steps down. And we only have one manager right now.

[Jordan]

Ok, going back to something wayyyyyyyyyyyyyyyyyyyyyyyyyyy back.

The Help Desk needs to really start reeling in the international habbo's now. I know people use to tell me the quiz is at an inappropriate time for most people and I always said to them I would get it changed.... I didn't. Maybe it would help to move the quiz to a time which is suitable for all timezones and/or have an extra quiz sometime during the week. Maybe provide furniture in one of them because of the monthly VIP limit.

When the HxHD holds events do it during the UK's night time, like Habboxlive have been during recently!

I'll chat more tomorrow gtg!

[Calvin]

I have to admit, at first they didn't really explain it well but I like the idea of how staff can now host their own events sort of thing. Good luck with it

@Jordan, I agree that some events could be held during those times. Maybe turn it into a chill session, get Matt on to make regular events and get some people in. Hopefully that should boost the visitors during them times!

[Hecktix]

Staff members were hardly even motivated enough to do a weekly task back in the past. They were actually pretty fun but they eventually got old and no one wanted to do them out of lack of motivation. Everything stayed the same. There wasn't any spark in the department. Plus another concern is the huge jump a normal staff member is going to take if a manager steps down. And we only have one manager right now.

It's not going to be a huge jump because the department is going to be inter-related, Lizzy is basically going to be one of them and do the same stuff they do apart from she can pick them up on lack of activity, rule breaking etc. The systems we're going to use are going to be nothing like the weekly task, staff are going to be free and the management are going to give the staff more freedom, Lizzy will be there to approve of ideas and help staff develop them and do the other menial tasks that a manager does, other than that Lizzy will be doing the same task so the "huge jump" argument is invalid - every managerial role is a huge jump from any staff role whether that be Forum Super Moderator -> Forum Manager (trust me I know that jump is huge), HxHD Staff -> HxHD Manager, Competitions Staff -> Competitions manager or whatever.

---------- Post added 24-02-2011 at 12:02 AM ----------

Ok, going back to something wayyyyyyyyyyyyyyyyyyyyyyyyyyy back.

The Help Desk needs to really start reeling in the international habbo's now. I know people use to tell me the quiz is at an inappropriate time for most people and I always said to them I would get it changed.... I didn't. Maybe it would help to move the quiz to a time which is suitable for all timezones and/or have an extra quiz sometime during the week. Maybe provide furniture in one of them because of the monthly VIP limit.

When the HxHD holds events do it during the UK's night time, like Habboxlive have been during recently!

I'll chat more tomorrow gtg!

Jordan, that's one of the reasons behind this, more events/comps at different times

[Sarah]

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager (for example) does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Second, the events. If there is going to be events going on more regularly then surely the actual help side will deteriorate? For example, when the Saturday Night Quiz is taking place the focus is on that and if anyone comes in for help (which is pretty hard anyway due to the room usually being full) I can guarantee that they will not be helped or sidelined.

Other than that I love the changes and the increased Room Moderation and new system sounds really good. Great Job!

[myke]

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Sarah... really?

How difficult is it to answer a question about Habbo :|

'where do I buy credits'
'help I've been scammed'
'where do I find this?'
'how do I get a trading pass?'

Nine times out of ten managers use Habbo a lot anyway as it's part of their role to get involved with the community so they know what they're talking about.

We're not ******ed lol.

edit: *googles the answers to those questions* LOL JKE :|

[Hecktix]

I have a few concerns... or questions?

One is the department managers behind the desk, it's a fabulous idea and yes a lot of users will come in with questions that only they can answer (or have the best knowledge of). However, in a situation when a Department manager is the only person behind the desk, and someone comes in needing Habbo help - I don't get how they really "Qualified" to help. In no disrespect to any department managers, but the Forum Manager (for example) does not necessarily play Habbo or not have to as they are not community based. What if a Forum Manager (not implying Nicola isn't qualified) only has a basic knowledge and can't help the user? It wouldn't really credit it to be a Help desk if the staff were not up to date with all the knowledge. (Simple training of Department managers could fix this, or guides for them to use to help).

Second, the events. If there is going to be events going on more regularly then surely the actual help side will deteriorate? For example, when the Saturday Night Quiz is taking place the focus is on that and if anyone comes in for help (which is pretty hard anyway due to the room usually being full) I can guarantee that they will not be helped or sidelined.

Other than that I love the changes and the increased Room Moderation and new system sounds really good. Great Job!

I think Myke answered your query regarding managers answering Habbo questions, there's isn't much more to say about that but 80% of managers would be able to help with the majority of Habbo questions that get asked in the help desk.

Increased events will maybe increase the amount of time it takes for someone to get help however I've been to numerous SNQ's where people walk in and ask a question and someone will answer it eventually, whether it's staff or a member in the room. What's more is they will come in and see that there's something going on, be nosy and perhaps start using Habbox as they find what's going on in the help desk interesting, I know several users that have started using Habbox due to stumbling across the Saturday Night Quiz.

Let's be honest, for years now the Help Desk has never been just a help desk, it's become the centre of Habbox on Habbo - use Habbox? go on Habbo? Got nothing to do? Where do you go - HxHD, we need to cater for these kinds of people as well as people needing help, cause it if twas just focused on help, which it hasn't been for several years the room would be dead. If the events fill the room up that's also beneficial, people will see it on the nav and think "oh that rooms popular, I must go there sometime", I know when I was a noob I used to see the ThinkHabbo room full all the time at the top of the nav and I always wanted to try and get in when it wasn't busy (complete let down when I did get in mind ;l).

[Sarah]

Sarah... really?

How difficult is it to answer a question about Habbo :|

'where do I buy credits'
'help I've been scammed'
'where do I find this?'
'how do I get a trading pass?'

Nine times out of ten managers use Habbo a lot anyway as it's part of their role to get involved with the community so they know what they're talking about.

We're not ******ed lol.

edit: *googles the answers to those questions* LOL JKE :|

Yes really! A good example of this would of been Jamesy, he knew hardly anything about Habbo. I'm not saying that current department managers aren't capable I'm just saying that there would be no way of preventing it in the future so you know who is actually capable.

[Richie]

Myke the real question is what is habbo?


I suppose the idea is worth a shot but in a few weeks time I can imagine management resorting back to old ways. If the idea fails once again I hope it will finally teach future management to leave things how they are. I agree with sarah about the events too, it makes the room popular but defeats the purpose of the actual room as people genuinely needing help won't get answers to their questions until after events. You may say that won't happen, but it would be pretty damn hard to help someone out with the amount of people speaking, especially for new habbo members.

If you're going to go ahead with the events idea, I suggest making the room bigger. Allot more than 25 people show up for events so it'd be nice to see everyone getting a fair chance at enter the quiz's. Alternatively you could have a teleport in the current helpdesk to a separate room, then only allow users to enter through the teleport so either way people might change their mind when entering the room, which will keep the helpdesk popular and at the same time having some fun events.