Try and get operators over the age of 13 possibly? So they can give accurate advice.
Also; Make the site professional; Give links to other usefull website's etc.
Once in the chat, Tell your moderators not to say "Hurry up" "We are busy" That will only cause the user to stop typing and posibly leave since they may feel intimitated, And may feel asthough the Advisors are impatient.






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