i had the same problem all you gotta do is ring up tech support (number is in ur booklet) if you havent registered they can do it ova the fone. they will send u a shipping lable (got mine from ups). rap your 360 up in loads of bubble rap n stuff n put in a cardboard box then ring ups up or who ever n they will come n collect it.
i got a brand new 360 with in 5 days.
p.s save all your games off your hard drive, they give u a new hardrive



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