Complaints forum

[Galaxay1]

Why are we not allowed to "argue" over this forum? Obviously throwing insults at each other isn't tolerated, but we shouldn't have our right to debate and discuss issues on here taken away from us.

Arguements always lead to insults/bullying. Debate and argueing is different tbh. Most of them always aimed at a user/group of people.

If people have a 'complaint' then why can't other people contribute to it and add their own experiences to it. That will therefore allow admins to see how serious a problem is as they will be aware whether or not more users are experiencing the same complaint/problem.

Then it turns out as arguement and gets closed.

I think the problem here is admins can't be bothered going through long threads and seeing all users contributions so would rather just give a quick 2 minute answer.

Its more likely that it causes arguements/fights

Sadly - that's not the attitude that built Habbox to what it is now.

Whats not the attitude? :s

[Adzeh]

It gives us more freedom to reply.

If a complaint is posted on the forum, any AGM or Admin can reply, however not all AGMs and Admins have access to the contact us.

If the public can see the replies that we post to complaints, then they can see that something is definately being done about the problem, whereas with a contact us form there is rarely any guarantee or proof that an administrator has even read your complaint.

Obviously it will need tweaking to prevent people seeing other people's complaints aobut forum members/Habbox staff, however I think the idea is a good move; if only for the fact that we can reply and move on from a complaint much quicker than a contact us, and faster than if it was a public thread in this forum where lots of argumentative posting takes place.

This system allows us to stick to the system:

complaint ---> recognition ---> action ---> solution

in most cases, where as before it was:

complaint ---> sift through 8 pages of four or five members arguing ---> take moderator action against breach of forum rules within thread ---> actually figure out what is being complained about ---> try and come up with a solution.

[Ostinato]

Well if people are going to get into arguments then it is obviously a heated enough topic to cause such conflict.

I understand some users will break forum rules - but isn't that why we have moderators in the first place? Their job is actually to deal with the rule breaking that occurs, so why should other members valid opinions be silenced just because of they people - that can actually be dealt with the way they are supposed to be anyway...?

I really do think this is just a case of, as Adzeh actually admitted, admins being far too damn lazy to sift through threads to get a real insight into both sides of the argument and see how users react to it. To be honest I feel we need admins who are actually dedicated to do so, as that is the way to see a quick overall look of many forum members opinions regarding issues and therefore an insight can be seen easily.

[EARTHQUAKErules]

Can I complain about normal members or just **** staff?

[Adzeh]

That wasn't what I was getting at.

What I said was that, by sifting through pages and pages of a thread, admins and AGMs lose sight of why the thread was actually made, and end up getting taken just as off topic as the thread often is, and then nothing gets done about it other than infractions being dished out for perfectly valid reasons.

Whether this works or not will soon be apparent, but its better to have tried it and failed, than not tried at all, surely?

If anything, I should think you guys would actually be praising the management, since a pretty high percentage of infractions given in this forum, will now be eliminated since there is no chance for argument.

Users can always take up a discussion via PM if they feel passionately. Yes it isn't the same as a thread, but it would suffice to get your point across.

[Beau]

If you're getting negative rep for something like that, it could probably be classed as 'pointless rep'. I'd let a Super Moderator or Forum Administrator know, so they can investigate.

[nvrspk4]

Well if people are going to get into arguments then it is obviously a heated enough topic to cause such conflict.

I understand some users will break forum rules - but isn't that why we have moderators in the first place? Their job is actually to deal with the rule breaking that occurs, so why should other members valid opinions be silenced just because of they people - that can actually be dealt with the way they are supposed to be anyway...?

I really do think this is just a case of, as Adzeh actually admitted, admins being far too damn lazy to sift through threads to get a real insight into both sides of the argument and see how users react to it. To be honest I feel we need admins who are actually dedicated to do so, as that is the way to see a quick overall look of many forum members opinions regarding issues and therefore an insight can be seen easily.

I'm sorry but that's completely uncalled for. I agree that the stifling of discussion due to the complaints forum is perhaps an issue, but saying its just because administrators are too lazy is quite frankly just speaking without even thinking.

On top of everything I do, I don't have time to come back and read a thirty two page thread. Well, I might, if it was all on discussion. However when I read the 32 page thread, I find somewhere around page 8, insults get slung around for four pages, then someone brings up another topic bashing someone. Then it stops around page 17 and there's a page and a half discussion on another related issue. Then someone comes back and quotes page 6 and brings the argument back after people passed over it. A page and a half more of the conversation on page 17 and 18 comes, then someone bashes the member who quoted page 6 on page 18/19. Then bashing for 5 pages, then bash some staff for another 5.

Confusing? Yeah, I think so too. I don't have time to read a thread where everyone bashes everyone, half the posts are pointless, and I have to hand out 10 infractions. Why are the big threads so hard to handle? Because the big threads are where all the rulebreaking is. Take a look, the big long threads you see are ALWAYS complaints, and somewhere along the way someone is ALWAYS bashing. Why can't the moderators deal with it? Because the thing evolves so damned fast. I post in a thread, come back the next day, and there's TEN pages of bashing that flew up overnight. Its impossible to keep on track with that.

Please, do a little investigation before you decry all the administrators of the forum for such things. After all, although you have experience, they are very different times.

[Catzsy]

Its preventing arguements as your not creating a 100 page arguement between 2-6 members, when in fact its simply allowing AGMs/Admins etc to reply, if you have a serious report no one else is to see you PM it of use the serious abuse/report forum.

I am not sure if you understand the difference between open debate and arguements. Also I find your tone a bit annoying as it seems you feel you can constantly reply 'on behalf' of management telling members what they should do. It is not up to you to make a decision and tell anybody 'to use the serious abuse/report form' as opposed to the complaints forum. That is a matter for Habbox Management. Thanks

[Galaxay1]

I never answer on behalf of management thank you very much, i simply answer on my own behalf as its a stupid question and obviously not a hard answer. Its clear that every single complaint in here has generated about 15+ pages full of argueing, this isnt an open debate more of a 'group' bullying/insulting the others. I didnt say its my decision to make them use the serious abuse/report form, but if you dont want other members seeing it then why on earth would you post in the PUBLIC COMPLAINTS forum as apposed to the PRIVATE REPORT SERIOUS ABUSE forum? Its common sense if you took your time to think about it.

[Catzsy]

I never answer on behalf of management thank you very much, i simply answer on my own behalf as its a stupid question and obviously not a hard answer. Its clear that every single complaint in here has generated about 15+ pages full of argueing, this isnt an open debate more of a 'group' bullying/insulting the others. I didnt say its my decision to make them use the serious abuse/report form, but if you dont want other members seeing it then why on earth would you post in the PUBLIC COMPLAINTS forum as apposed to the PRIVATE REPORT SERIOUS ABUSE forum? Its common sense if you took your time to think about it.

My, My now we have it - I have never heard anything so silly in my life -
if people are bullying then the moderators would deal with it. If members felt people were bullying others they would report it. Quite honestly I am speechless as you reply is incredibly uninformed and inaccurate.
Post some recent links showing this please. Thanks