Help needed ASAP

[mike475]

Try getting in via safe mode. As soon as you turn on your PC, keep tapping F5 or F8 (varies from computer to computer), and select safe mode.

If you can get in, back up your important stuff. Then try restore it to the previous day when it worked.

[NarielUK]

Thanks guys but system restore nor safe mode work. I shall call tech support in the morning and if they can't help I'll have to get it sent away. I hope they can back up all my files or I'm snookered! And yes, I'm a she, lmao!!

[Stevehere]

I've looked all over google for about 30 minutes and it looks like microsoft don't even know how to fix this yet :/

Are you saying when you try to get into safe mode, you can't by pressing f8 or whatever or are you saying that you are getting that error when your trying to log in on safemode? if your saying f8 or f5 doesn't work try pressing the power button on your computer to shutdown as when you boot up again you'll get a message saying windows shutdown unexpectedly and it will give you an option to go into safe mode

(don't press power button after you've finished with your computer all the time though or it messes your computer lol)

But as I say that I don't think microsoft know how to fix this I mean that people haven't been able to get into their account on safemode

[NarielUK]

When I try to log in through safe mode it says "please wait" and then "logging out" rather than giving me the error message I normally get. Tried a repair through F8 as well, nothing seems to be working at all!