Need URGENT help.

[hamheyelliot]

Has he only got Internet Explorer on there, or has he tried a few other browsers?
Also I'd recommend he gets Kaspersky installed from a USB or something, it's probably the best at detecting trojans and actually getting rid of them.

[Ardemax]

yeah its only IE

and ive tried installing kaspersky from a download icon (ive downloaded from the internet now I need to just download to the computer) but it keeps saying it can't run when AVG is installed, but I can't find AVG :S

[The Professor]

Seriously, just reformat. You're going to get problems like that ALL THE TIME because the trojans have messed up your computer and in all likelihood are still there. You're taking a massive unnecessary risk by carrying on using the computer as it is.

[Ardemax]

ok sorry for bump

but alex what is the easiest and most effective way on reformatting?

[Flisker]

Put the XP/Vista Operating system disc in the Computer disk tray, then go through the options and do a fresh install.

[Ardemax]

so should i like save all the data from games and documents and stuff
to a pen drive
scan them on my home computer

then put them back on after the reformat?

[Chippiewill]

Once a computer has been comprised once you can never trust it... Backup and reformat.

[Clowgon]

You could do that but there's a risk that the trojans have affected other software on the computer. Best thing to do is just roll back the computer a few days

Or put the documents and whatever else on the pen drive and scan to see if there's any nasty bugs... reinstall using XP/Vista Operating system disc on to your friends computer.

[Frisky]

If you want professional help from real technicians, sign up to one of these forums, post in the correct place and explain your story.
I used to have so many problems and they've helped me fix each and every one.

http://www.bleepingcomputer.com/
http://www.techguy.org/

Very helpful people and give you easy step by step guide on how to do what they ask you.

[Ardemax]

You could do that but there's a risk that the trojans have affected other software on the computer. Best thing to do is just roll back the computer a few days

Or put the documents and whatever else on the pen drive and scan to see if there's any nasty bugs... reinstall using XP/Vista Operating system disc on to your friends computer.

i've tried using system restore, but it says "there was an error and could not restore"

so ill try reformatting