Quote Originally Posted by J-Raviv View Post
I am, the customer should know the current situation in the first place, imo.
And the support specialist didn't say anything rude, so I don't understand your " no right to comment like that on their customers" angle. :?
http://sbinfocanada.about.com/od/cus...tservrules.htm
8 Rules For Good Customer Service - Sulake do not tick one of them boxes.